[Cliff]

Hi Chad. Thanks for all that helpful information.

One of our developers investigated things on your site and they saw you had 13,000 tags, which PRO’s Advanced Events List Widget tries to load when the wp-admin widgets page loads.

Your WP Video Robot plugin isn’t actually conflicting with our PRO plugin. What we’re pretty sure is happening is that your WP Video Robot is taking up quite a bit of resources (“a heavier plugin”) and our PRO widget trying to load all those tags is using a lot of resources too. Therefore, your system is running out out of available memory.

We’ve logged this as a scalability improvement for us to consider making in the future. For now, though, a potential solution for you is to follow the instructions at Increasing memory allocated to PHP (and/or ask your web host for assistance).

Again, thanks for your help in discovering this issue. Please let me know how things work out for your site.

[Cliff]

You’re welcome. If everything goes as planned, I’d expect this fix to be included in our next release (but, again, no guarantees since there’s a lot that goes into determining that).

[Cliff]

Good catch.

Could you please provide me a link to download the theme you’re using (and that you’re using the latest version of it)?

Also, regarding that code snippet, you have to expand the code snippet at the bottom of that help article for the full snippet.

[Cliff]

Thanks for understanding about TECCC.

http://discover.renaissancetest.co.uk/wp-content/plugins/the-events-calendar/src/resources/css/tribe-events-full.min.css is making the text color #333, dark gray, and your color customizations make the background and borders #464646, dark gray (overriding #ddd, light gray)

You could add this custom CSS yourself:

body.post-type-archive-tribe_events #tribe-events-content.tribe-events-month .tribe-events-calendar thead th {
color: white;
}

You can add custom CSS code via your child theme’s style.css file or via a plugin like Simple Custom CSS or, my favorite, Jetpack. Jetpack supports regular CSS and the LESS and Sass pre-processors.

If you’re not a CSS expert, Jetpack’s Custom Design reference may prove helpful.

Please let me know how it goes for you.

[Cliff]

Sorry for the miscommunication.

Ignore the “Using the HTTP (instead of WEBCAL) version of that link” part of that sentence and focus on the rest of that sentence to understand the actual issue to be addressed.

[Cliff]

I’m really sorry but I’m afraid we’re having a fairly hard time understanding the problem.

In most WordPress installations, if you view the front-end of the site while logged in as an Administrator then you will see an admin toolbar at the top of each page. This normally contains an Edit Page (or Edit Post) link. Is this what you are referring to, or is it something else?

You note that the Pro widget ‘takes over’: can you share a screenshot of this? That would be preferable, as we are not generally able to log in to customer websites.

Last but not least, can I again ask for you to share your System Information? If you are unsure how to find this, please see these instructions: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you.

[Cliff]

Debra, I’m glad things are working now; I can see events at http://dev-cslsj.martinaelena.com/calendar/2016-03/

Please do address those other issues I brought up, for your own benefit and before opening any new support threads.

Thank you.

[Cliff]

Thank you very much.

Could you please share your System Information? That will give me a lot of extra information to help diagnose the problem.

Regarding the email address, please review that information in Your Account.

[Cliff]

This reply is private.

[Cliff]

Hi Debra. Sorry you’re having these troubles.

Looking at your site, I see several issues:

1)

I noticed console errors at your site: http://cl.ly/1T3G1T0W0j2i

(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

You should disable any other Google Maps plugin/theme code that is active on your site.

You should also resolve the lightbox_html error from your Gallery Images plugin.

2)

I noticed using the Tribe Bar (the search bar) on your site has our plugin’s placeholder (grayed out) text as the actual value and therefore leaving the Tribe Bar blank is actually submitting …/?tribe-bar-date=Date&tribe-bar-search=Search&tribe-bar-geoloc=Location, which are invalid values.

I’m not sure how this is happening, but it definitely needs to be fixed or else people won’t be able to find any of your events.

3)

Manually visiting http://dev-cslsj.martinaelena.com/calendar/list/ (since we cannot rely on your site’s Tribe Bar at this time) results in the page loading once with two “Previous Events” links and then seemingly reloading or refreshing in some way to display just one “Previous Events” link. Here’s a GIF of that.

===

With all these issues going on, please follow these troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please leave your site in Testing for Conflicts Mode (default WordPress theme and only Modern Tribe plugins activated and all custom code removed), share your System Information, and also share screenshots of your list of Events in wp-admin and of a single Event edit screen from wp-admin and a link to that Event’s permalink.

That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Cliff]

Hi. Sorry you’re experiencing this known bug.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. I apologize for this issue and appreciate your understanding and patience.

In the meantime, here’s some code that should help:

/**
* Avoid a problem with Events Calendar PRO 4.2 which can inadvertently
* break oembeds.
*/
function undo_recurrence_oembed_logic() {
if ( ! class_exists( 'Tribe__Events__Pro__Main' ) ) return;

$pro_object = Tribe__Events__Pro__Main::instance();
$pro_callback = array( $pro_object, 'oembed_request_post_id_for_recurring_events' );

remove_filter( 'oembed_request_post_id', $pro_callback );
}

add_action( 'init', 'undo_recurrence_oembed_logic' );

And here’s another snippet that you may choose to use in addition:

https://gist.github.com/cliffordp/e331b28d0d4d3b042fc7daf714256796

Again, apologies for this issue. Please let me know if I can be of further assistance before the bug fix gets released (hopefully very soon).

[Cliff]

Hi. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

We don’t answer support questions for Events core/free or PRO add-on in the Pre-Sales forum.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Thank you for your understanding and thank you for using our plugins.

===

Possibly helpful references:

• Our Demo Site
• You may be interested in voting for this existing feature request
• Our free support forum (for bug reports and users helping each other — no usage support provided by us)

[Cliff]

Excellent!

[Cliff]

The Events Calendar Category Colors plugin is a third-party plugin (not from us, not guaranteed or updated/supported by us).

Therefore, please post at their support forum regarding this issue.

From what I saw at your site, the PRO Color Customizer generates a bunch of CSS within a <style> tag directly to the page (not loading a separate .css file).

I’d guess that the TECCC plugin either needs to make its CSS more specific or needs to have a later loading order. They’d be the ones to determine the fix, and they should have a copy of our PRO version to test against.

Thanks for your understanding.

[Cliff]

This reply is private.

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