[Cliff]

No. Events require a start date, start time, end date, and end time.

However, you can manipulate the front-end (site visitor) view to hide the event’s date(s) or time(s).

Here’s a video demonstrating that you cannot set an event to have an empty date/time: https://cl.ly/1Z08013w1C2H

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

That hook is used in more than our own plugins — https://developer.wordpress.org/reference/hooks/loop_start/ — therefore, it’s likely not the ideal choice.

Depending on what you’re trying to implement, you might be interested in using https://theeventscalendar.com/extensions/calendar-widget-areas/ — or at least reference its logic for which hook(s) to leverage.

Another idea is to try https://wordpress.org/plugins/simply-show-hooks/ (third-party, not guaranteed or supported by us) to visually indicate where various hooks fire.

Please let me know if you make any further progress for your needs.

[Cliff]

The venue post type does not allow multiple venues per event so it doesn’t have the ordering logic.

The Instructors Linked Post Type extension is there for reference and provides instructions how to fork it for your own use — you could remove Filter Bar support and whatever else you choose — but it’s there as an example for you and as a test for us to make sure our stuff is extensible in the ways we design it to be.

Historically, ordering logic used WordPress’ ordering (e.g. post date, post ID, menu_order, etc) and therefore ordering in the drag-and-drop order is now implemented in a way to save it in postmeta. This is the way forward.

Additionally, tribe_get_linked_posts_by_post_type() is used within the Instructors extension to test/demonstrate that things are working as expected: https://github.com/mt-support/tribe-ext-instructor-linked-post-type/blob/1.0.1/tribe-ext-instructor-linked-post-type.php#L982

Please adopt your customization(s) as needed to be compatible with our latest versions. I believe all you need to do is use the filter to set a meta key (mentioned in my previous reply) and re-save the events that have more than one linked post (sorry for this extra step being required).

[Cliff]

Did you try changing the “Events template” option I previously mentioned?

Again, if that doesn’t solve things for you, you’d have to refer to your theme author’s support, if any.

[Cliff]

Glad to hear and thanks for letting us know.

Just a heads up that our ticketing product also doesn’t currently support PRO’s recurring events.

If you start to create a ticket for a recurring event, there will be a little question mark notice that reads:

Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell which occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Thanks for your efforts.

I double-checked and there’s not a logged bug for tickets not saving, those other threads didn’t have a confirmation of the bug yet (from any of our other support staff), and I’m also unable to replicate the issue on my own testing site.

A staging site is typically for short-term usage, not requiring upgrading to a 2-site license key for all your paid products. You would copy from mysite.com to dev.mysite.com, for example, and then deactivate stuff and then clear all caches (including browser’s) and see if the issue’s still happening, in which case please share the System Information Report.

I saw someone else said downgrading to ET/ET+ versions 4.7.0 solved the issue for them; does it for you as well? (again, something you could use your staging site to test)

You can download a previous version from https://theeventscalendar.com/my-account/downloads/ (it has a drop-down to select a previous version) and follow https://theeventscalendar.com/knowledgebase/manual-updates/ for how to downgrade if you choose to.

[Cliff]

Sorry but we’re unable to provide such a customization. I’ll share my line of thinking, which may help you accomplish this on your own:

• Use tribe_get_events() to get the IDs of all the upcoming events (or within a specific time period)
• Get all the Event Categories these posts have, possibly via get_the_terms()
• Get all the Event Categories via get_terms()
• Minus those with upcoming events from all of them to get the list of categories to be excluded
• Use wp_list_categories() and pass the categories that don’t have upcoming events to the “exclude” parameter

Personally, that sounds like some heavy querying and maybe there’s some wpdb() way to do this a bit more efficiently.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

I am unsure where you are seeing these other 2 links for each event, but again we do not support changing the canonical.

[Cliff]

Hi. This has now been refunded. Sorry it took a bit longer than expected.

You should have received a notice already.

Have a good day.

[Cliff]

Hi, Jimmy. Thanks for your interest in our plugin suite.

Our events require a date, but https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/4023764-no-end-time-option may be what you are interested in.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Luca.

Please reference https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/ for how to implement custom code snippets.

Please let me know how this goes for you.

[Cliff]

Hi, Thom.

Our tickets get sent via wp_mail(). Therefore, you might need to install an SMTP plugin if your tickets are being delivered inconsistently.

Besides our emails not sending, you probably also notice other emails not sending, such as password reset emails.

Here are a few to consider (not a comprehensive list and none are guaranteed or supported by us):

• https://wordpress.org/plugins/postman-smtp/
• https://wordpress.org/plugins/wp-mail-smtp/
• https://wordpress.org/plugins/easy-wp-smtp/

You could also use an email sending provider like https://wordpress.org/plugins/mailgun/ or https://wordpress.org/plugins/mailin/ or other alternatives.

None of these providers are recommended in particular or supported by us, but I hope this information helps you make some progress.

To be clear, email deliverability is almost never an issue with our plugin; it’s a WordPress-level issue or even higher up, such as server settings or your domain or IP address being associated with SPAM (whether accurately or not).

Please let us know once you find out a working solution in case it might help other users, too.

Thanks!

[Cliff]

Hi, Mark.

This isn’t currently available, but you could use the User Switching plugin (third-party, not guaranteed or supported by us) and login as them and enter the information for them while they’re on the phone.

For the idea of paying later, you could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

1)

Both of those redirect to https://www.atirteatroringhiera.it/spettacolo/larte-della-gioia-3/2018-05-03, not the one that ends in “06”

2)

I do see these redirect as you mentioned.

===

The YYYY-MM-DD at the end of a recurring event URL is not customizable and is required.

Where are these other links appearing that you’re aware of them?

[Cliff]

For your own linked post type, you need to use the tribe_events_linked_post_type_meta_key filter (available in The Events Calendar 4.6.14 and later), like this: https://github.com/mt-support/tribe-ext-instructor-linked-post-type/blob/1.0.1/tribe-ext-instructor-linked-post-type.php#L141

Then, in order for get_order_meta_key() to work, you need to re-save the event to set the post meta required for ordering.

Please try this and let me know if it’s still not working for you.

[Author]

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