[Cliff]

I’m glad you were able to discover and fix that.

I couldn’t recreate that specific issue on my local testing site.

Could you please share your System Information just for our records before we close out this thread?

Thank you.

[Cliff]

Hi. Thanks for your interest in Event Tickets Plus, our paid add-on plugin that upgrades the functionality of our free Event Tickets plugin.

Event Tickets Plus enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. example.com/events/rogers-day-at-the-zoo/) — if there is an RSVP to submit or ticket to purchase.

The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. You can read more at Tickets: Managing your orders and attendees.

To answer your specific question, the ET+ tickets shouldn’t be showing up in your WooCommerce product pages for site visitors to see (unless they view the Event the WooCommerce ticket is attached to). However, WooCommerce’s checkout process is used to complete the ET+ ticket purchase.

I hope this info helps. Please let me know if you have any follow-up questions.

[Cliff]

Hi. Thanks for your question. Sorry this conflict with Black Studio TinyMCE Widget plugin hasn’t been fixed yet, but I see it on our developers’ to-do list for a near-term update.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. (However, I’d guesstimate within 1-3 weeks if everything stays on track.)

Please note that even if this thread gets closed due to inactivity (automatically happens after a couple weeks), this thread should still get a reply added if/when the fix is released.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi. Thanks for your detailed question.

Our Events Calendar PRO product enables the Map View. You can see it in action at our demo site: http://wpshindig.com/events/map/

Please let me know if I can help with anything else.

[Cliff]

Hi Paul.

Sorry you’re having this issue.

I tried that iCal URL on my local testing site and saw this error message: “Unable to retrieve content from the provided URL.”

However, I checked all the things I could think of and didn’t see any reason it shouldn’t work.

Turns out that the issue is due to iCal Importer’s default 5 second timeout.

Here’s some code to change it to 10 seconds, which made it work for me:

https://gist.github.com/cliffordp/35dbf3ca36c57949228bf6ded23d62bf

You can choose the number of seconds you think best but please don’t put it too high (potential for other conflicts).

Please let me know if this solved it for you too.

[Cliff]

Sure thing! 🙂

Try this:

body.post-type-archive-tribe_events #tribe-events-content .tribe-events-tooltip h4,
body.post-type-archive-tribe_events #tribe-events-content.tribe-events-month .tribe-events-tooltip h4 {
color: white;
background-color: black;
}

[Cliff]

Excellent! Have a great weekend.

[Cliff]

Awesome. Thanks for letting me know. Have a great weekend!

[Cliff]

I’m glad you got things working as desired. Have a great weekend!

[Cliff]

Hi Tricor.

We’re limited in helping with customizations, per our Scope of Support / Terms. However, we always do our best to help point you in the right direction, such as pointing out our applicable hooks, sharing what file to look further into, or in some cases even providing a little CSS or PHP code snippet.

For actual support coding and/or implementing a customization to our plugins on your site, you may want to ask your developer or reference our list of known customizers.

I’m not quite clear on your second question, but you can check out our Demo Site and see how things work. If you have a follow-up question about this, please provide a link, such as http://wpshindig.com/events/2016-06/

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Please let me know if you have any follow-up questions.

[Cliff]

Hi. Sorry you’re having this issue.

Are there options under your Posts menu area? If yes, do you have Event Tickets installed? (I don’t see it in your list of active plugins though.)

If not, please follow our recommended troubleshooting steps:

Please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please share your System Information while in Testing for Conflicts mode so we can verify how you re-tested things. That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Cliff]

Hi Lucie. Thanks for including that link.

The issue is that your theme has styling that is affecting form fields. Here’s a video demonstrating this: https://cl.ly/3h3p3Z1Q1u2D

You’ll need to determine how best to overcome this issue with your theme, but typically it’s solved by adding CSS rules with more specificity to make things look how you want them.

If you need some coding help, you may want to ask your developer or reference our list of known customizers.

I hope this helps point you in the right direction. Please let me know if there’s anything more I can help you with.

[Cliff]

Gotcha. Sorry about this. I’ll pass along your suggestion to our team.

For your reference, Event Tickets Plus enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. example.com/events/rogers-day-at-the-zoo/) — if there is an RSVP to submit or ticket to purchase.

The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. You can read more at Tickets: Managing your orders and attendees.

I hope this info helps.

[Cliff]

When I tried your Gcal URL in iCal Importer, I got this error: “Your Start Date returned no results. Please adjust your Start Date.” –> https://cl.ly/3D0Y0u0f3w0M, but I think this is because of one of our known bugs that doesn’t include past events even if the “from date” is cleared out.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

Please note that even if this thread gets closed due to inactivity (automatically happens after a couple weeks), this thread should still get a reply added if/when the fix is released.

I apologize for this issue and appreciate your understanding and patience.

===

Trying http://calagator.org/events.ics in iCal Importer worked just fine for me: https://cl.ly/2n1P0W1K0z1m

===

Regardless, I’m not getting any PHP or WordPress error messages when trying to do iCal importing.

You might try disabling all custom coding/snippets (including the one(s) you referenced in a previous reply) and theme overrides, switching to a WordPress default theme like TwentySixteen, deactivating all non-Modern Tribe plugins, disabling PHP error reporting, and then trying these actions:

• try importing a Google Calendar URL that includes one or more events that are in the future
• try importing the Calagator URL

If these don’t work with the setup I described, please send me your System Information report while your setup is as I described, then you might also want to ask your web host if there’s anything they see that should be modified to get things working.

Thanks for your efforts here. Sorry you’re having to deal with it. I look forward to hearing back from you.

[Cliff]

This reply is private.

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