Can’t add price to tickets

[Dorothy]

I bought the plugin today, but when I create tickets there is nowhere to add the price. I can only add a price when I deactivate both the tickets and tickets plus plugins.

What am I doing wrong?

[Cliff]

Hi Dorothy. Thanks for your purchase, and sorry you’re experiencing this.

When the free/core Event Tickets plugin is disabled, The Events Calendar’s “Cost” field is not tied to any tickets.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Dorothy]

Thanks, I finally figured out that I needed WooCommerce to make this work. This needs to be more obvious in your sales notes and installation pop ups.

[Cliff]

Gotcha. Sorry about this. I’ll pass along your suggestion to our team.

For your reference, Event Tickets Plus enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. example.com/events/rogers-day-at-the-zoo/) — if there is an RSVP to submit or ticket to purchase.

The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. You can read more at Tickets: Managing your orders and attendees.

I hope this info helps.

[Author]

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