[Cliff]

Hi. Sorry you’re experiencing this.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

It’s hard to tell if this is your issue or not, but, once you verify you’re on the latest versions, please do strongly consider trying the fix for runaway recurring events (a bug introduced in version 4.2.2 — the version showing in your System Information Report — and fixed within a few days via version 4.2.2.1).

You can reference these code snippets to help determine if this is your problem and how to go about resolving it in your database:

• Count number of recurrences in database
• Delete all recurrences of an event via SQL (make a database backup first)

Please let me know how it goes for you.

[Cliff]

Hi Dane. Thanks for your interest in our plugin suite.

Yes, those previous and next month buttons could be customized to be removed via PHP or hidden via CSS so visitors don’t click to them.

I hope this answers your question.

If you’re looking to use the free version, please know we don’t provide support in this pre-sales forum. However, if you are looking to buy an add-on, such as Events Calendar PRO, we could then provide support for the site(s) you register.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

Hi Damien. We’re limited in helping with customizations, per our Scope of Support / Terms. If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

I believe you’re requesting something similar as one of our existing feature requests: On the My Account page, have a My Events section (that one sounds like it is for upcoming events, but you could add your vote and a comment you’d also like to see the ones they’ve attended in the past).

Please do add your vote there (or create your own separate request).

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

[Cliff]

I believe I understand what you’re asking for, but we’re limited in helping with customizations, per our Scope of Support / Terms.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

I think it could make sense for the overwrite to only overwrite data specific to the event details and not the WordPress-specifics like the category the event belongs in. I didn’t find that as an existing feature request at our plugins’ UserVoice page.

Please do add your feature request there.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

Once you post it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Hi Markus.

Sorry you’re experiencing this.

I found this link to be working (looks like it might be the Photo View): http://www.dreiwerk.net/termine/

Could you please send a screenshot of your Permalinks settings and your General Settings pages?

[Cliff]

Hi Maggie. Thanks for your question.

I believe I understand what you’re asking for, but we’re limited in helping with customizations, per our Scope of Support / Terms.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Hi. Sorry you’re experiencing this.

Since this isn’t something we’re noticing from other users’ reports, and I see you’re on quite old versions of our plugins, I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi Margaret.

The special characters highlighted in that link are the decimal code version of an “en dash” character. You can see examples here.

I checked your URL at https://validator.w3.org/feed/ and it came up with the same error.

I removed the en dash characters and it still didn’t validate.

We don’t support exporting events via RSS so I’m not sure this is something I can help with at this time, but I know there are several feature requests mentioning RSS at our UserVoice page. You might find one or more there to add your vote to.

 

[Cliff]

Hi Patrick.

The code you shared says to hide the calendar export links on the Single Event pages… I think you meant to share something else there…

Anyway, are you wanting All Day events to be styled differently or the same as the non-All Day events?

Could you please provide a link to your calendar?

[Cliff]

Hi Michael.

For RSVP tickets, it just asks for “Full Name”; it doesn’t have separate First / Last Name fields. And any custom Attendee Meta fields could be added to RSVP and/or WooCommerce or another ticket type if you wanted to make your own First Name and Last Name fields.

Please let me know if this answers your question.

[Cliff]

Hi, Yu Cheng. Thanks for your question and linking to that other thread.

Does this sound like what you’re experiencing?

I’ll document what I’m seeing when trying to recreate several broader problems being described by a customer:

Was able to get the Bulgarian characters saving in Fieldset options, however upon purchasing a ticket, we’re unable to view the details of those fields for each attendee. Looking further, when viewing the source for those field labels, the classes are showing as “event-tickets-meta-data_%d0%ba%d0%be%d0%bd%d0%ba%d1%80%d0%b5%d1%82%d0%bd%d0%b8”. I believe the issue there is the root of the issue for not being able to see the values from those fields from the user submissions?
The CSV Export of attendees has similar issues with the Bulgarian characters. The values exported aren’t readable or able to be used elsewhere.
Some sample text and characters for testing:
Разбрах, че за хубавите неща и за истинското познание е нужно търпение и постоянство.

[Cliff]

Hi Phillip.

If there are no events in any future months, the next month link won’t display in Month View.

If that isn’t your issue, I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi Christopher. Your child theme’s CSS code isn’t going to throw any errors or cause your site to be inaccessible.

However, its functions.php file or even the parent Divi theme (if it’s been modified accidentally) might cause the issue.

I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core and Divi) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

I made my previous reply Public…

[Cliff]

Looking at the page source code for that URL, the originally-uploaded (i.e. full size) image is being used because it’s such a small image: http://www.kinsale.ie/wp-content/uploads/2016/06/pottery18.jpg is 266 x 200

I bet this image is 266 x 200 in your Media Library, too.

If this image is supposed to be bigger, I’d suggest re-uploading the larger version of this image.

===

Although unrelated, I also noticed console errors at your site:

You have included the Google Maps API multiple times on this page. This may cause unexpected errors.

(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

You should disable any other Google Maps plugin from including their code, at least on Events pages.

[Author]

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