Problems with Event-Main-Page (#404)

[Markus]

Hi,

I have a problem with my event main-page (http://www.dreiwerk.net/kalender).
It directs me to a 404-page. Has anybody an idea how to fix that problem?
I already deinstalled and reinstalled the plugin and checked it by deinstalling other plugins an set it back to the fourteen-theme.

Thank you!

[Cliff]

Hi Markus.

Sorry you’re experiencing this.

I found this link to be working (looks like it might be the Photo View): http://www.dreiwerk.net/termine/

Could you please send a screenshot of your Permalinks settings and your General Settings pages?

[Markus]

This reply is private.

[Cliff]

I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Markus]

This reply is private.

[Cliff]

Thanks for that information, Markus.

It looks like just the console log information.

Did you follow all the other steps provided, including WP_DEBUG_LOG (which creates a file at /wp-content/debug.log if there are any WP_DEBUG errors)?

Did you deactivate all non-Modern Tribe plugins and then re-save Permalinks?

If yes to both and no resolution, my best guess would be your theme causing the issue, in which case please switch to Twenty Sixteen, re-save Permalinks, and try your homepage again.

Note: You might need to try another browser or clear your browser’s cache.

Let me know…

[Markus]

Hello Cliff,
we deactivated all plugins, switched to 2016 and saved the permalinks. Also we added this to the wp-config.php:

// Enable WP_DEBUG mode
define( ‘WP_DEBUG’, true );

// Enable Debug logging to the /wp-content/debug.log file
define( ‘WP_DEBUG_LOG’, true );

// Disable display of errors and warnings
define( ‘WP_DEBUG_DISPLAY’, false );
@ini_set( ‘display_errors’, 0 );

The page still displays a 404 error but no debug.log file is created.

I tried it in Chrome and Firefox, the Firefox version was used with private browsing and we hard-refreshed the page several times, but no change.

[Cliff]

Thanks for those details. Could you please visit each of the main tabs in wp-admin > Events > Settings and click save/update, then re-save Permalinks and try again?

If that doesn’t work, please adjust the main calendar slug from kalendar to eventtest and re-save Permalinks and see if that works?

[Markus]

Hello Cliff,
neither the first nor the second change solved the issue. There is also still no debug.log file.

http://www.dreiwerk.net/eventtest/

[Markus]

We set the page back for the moment but can provide you with login details if that is something you need to help us.

[Cliff]

Thanks for trying that.

Visiting http://www.dreiwerk.net/veranstaltungen/, I saw body.post-type-archive-tribe_events (so WordPress knows this is the Events archive page and therefore shouldn’t be throwing a true 404 error) but no body class for List View, Month View, etc.

In fact, it returns a 200 status, not a 404 status, per https://httpstatus.io/ — https://cl.ly/0v0H2O0O1u0C

Could you please switch your wp-admin > Events > Settings > Display tab > Events template option and see if that resolves it?

[Markus]

That actually solved it. Very nice catch with the 200.

The iCal export still doesn’t work, any idea what could cause this?

[Cliff]

Phew! Glad that worked.

 

By not working I think you meant the button does not display.

I see http://www.dreiwerk.net/wp-content/themes/church-suite/css/master-min.php?ver=1.3.2.1 has this CSS to hide that button:

#tribe-events-content-wrapper .tribe-events-ical {
display: none;
}

You might want to ask them why they have that in there or just override it by adding your own CSS with more specificity, such as:

body.post-type-archive-tribe_events #tribe-events-content-wrapper .tribe-events-ical {
display: inline-block;
}

FYI: In our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future.

[Author]

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