[Cliff]

This reply is private.

[Cliff]

Hi Katie.

Sorry you’re experiencing this.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, could you please provide some annotated screenshots to help me better understand your exact issue so I can see if I can replicate it on my local site?

Also, please share your System Information in a Private Reply.

Let us know what you find out.

Thanks.

[Cliff]

Hi. Thanks for sharing your feedback about Event Aggregator (EA).

One of the reasons to move to a SaaS sort of setup is because of so many users reporting issues handling this many imports and having to fix each bug on multiple levels (low budget servers, old versions of PHP, issues with WP’s cron, etc).

At EA’s launch, we chose to launch allowing 100 imports per day (not 100 events). Both of you obviously would be over this if you enter 101+ Facebook URLs and only chose to import from each once per day… Our management team will be offering higher-capacity plans in the near future (unknown time frame but not too far in the future).

Since EA is the way of the future, Facebook Importer will not be receiving new features and will not be continued.

I’d suggest both of you add votes to existing ideas and new ideas to EA’s feature request forum.

I hope these details help.

===

Nitin, if you need specific assistance, please let me know how I can help further here.

media325, please create your own thread if you need assistance with a specific issue.

Thanks to you both for sticking with us through this transition! We do appreciate your business and hear your feedback.

[Cliff]

Hi Kevin.

Thanks for your detailed question. Sorry you experienced this.

Event Aggregator should have seamlessly taken over for iCal Importer. Additionally, it’s much less buggy than iCal Importer, especially for some edge case scenarios.

I know that doesn’t make you feel better for your specific situation, but hopefully it encourages you for the long term.

===

1)

Anyway, yes, there is a current bug in The Events Calendar (not Event Aggregator to my knowledge) for timezones being off by an hour (i.e. not accounting for DST). For this issue, I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

2)

Some technical information that might help you dig a little deeper:

iCal Importer uses the “deleted_event” custom post type for events that were deleted (technically imported as a “tribe_events” post type and then, if deleted, changes to this sort of hidden “deleted_event” post type so iCal Importer can know not to import it again in the future. The verbiage used in Event Aggregator for these is ignored events.

EA registers a new custom post type of “tribe-ea-record”, which is used as a placeholder for the rules.

iCal Importer stored the “UID” of each event imported (if you look at an .ics file, there should be a UID per event) to keep track of what events from the feed would match the events previously imported.

Since EA runs on our servers instead of yours, this UID isn’t stored in your database anymore, although I’d guess the EA postmeta’s hash could be backtracked on our server to its original UID.

So, all that to say there are a lot of moving pieces here and I can’t really advise you of anything you can see in your database to check if that’s the reason for the duplicates.

The only other issue I’m aware of that may be at play here is if you are trying to import iCal feeds where each event is not assigned a UID (which I believe sometimes happens with Outlook calendars. If we can’t match an event’s UID, we can’t know that it’s the same event and therefore both iCal Importer and EA would import it and you, the user, would say, “Hey, why are you importing a duplicate?!”

===

You sound knowledgeable about your site’s setup so hopefully all these details give you some insightful information.

Let me know if you think I can be of further service here.

[Cliff]

Hi, Richard.

You’re definitely not the first to report this issue, but it’s not one we’ve figured out yet.

There isn’t any USA-bias in our code that we’re aware of, but it does seem to be that way…

The location suggestions pop-ups come from the process_geocoding function in /wp-content/plugins/events-calendar-pro/src/resources/js/tribe-events-pro.js

Also see the setup_geoloc_in_query() function in /wp-content/plugins/events-calendar-pro/src/Tribe/Geo_Loc.php

Maybe this information will help you if you decide to dig into some code. Please let me know if you think I can be of further assistance here or if you have any code suggestions for us.

[Cliff]

Hi. I’m sorry you had such trouble with this, but I’m glad to hear you found a good one.

The concept is that any QR scanner that can visit a link should work because the magic happens when a user logged in to wp-admin (you) scans an attendee’s QR code, visiting that unique link is the same thing as if you were in the Attendees report and clicked “Check In” next to this person’s ticket.

We’ve also heard of people having success with webqr.com if you decide you’d like a computer-based QR reader.

You might also want to add your vote to this existing feature request: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/11304501-develop-an-android-and-ios-app-for-qr-code-scannin

Thanks.

[Cliff]

Mark, I thought your question was in regards to these messages:

There is a new version of Event Aggregator available but your license key is invalid. View what’s new with version 1.0. Visit the Events Calendar website to check your licenses.

and

It looks like you’re using Event Aggregator, but the license key you supplied does not appear to be valid or is missing. Please review and fix so that you can always have access to our latest versions!

You can find your license keys by logging in to your account on theeventscalendar.com and you can enter them over on the settings page.

===

The screenshot you sent of your Licenses page tells me that your license key for the PRO add-on is not activated in your site.

Please follow these steps to get PRO up-and-running and let me know if you have any follow-up questions.

[Cliff]

Okay by me. I wish you and your site the best.

Have a great day!

[Cliff]

Yuval, please see our PRO add-on‘s widgets and shortcodes documentation to learn more about the Countdown functionality.

If you have any follow-up questions on this topic, please create your own new thread so we can answer those questions separately.

[Cliff]

Hi guys.

Adding Event Category support will certainly be added in the near future. It just didn’t make it into the initial release of the tribe_events shortcode.

You can also add your votes to this feature request: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/16691548-expand-tribe-events-shortcode-capabilities-to-in

[Cliff]

Hi, hedu.

Sorry your expectations aren’t being met in this area. I’ll pass this feedback up to management.

We do try to keep users informed. We publish Release Notes on our blog in addition to the CHANGELOG included in each plugin. Additionally, The Events Calendar‘s code is available on GitHub at https://github.com/moderntribe/the-events-calendar/.

Of course, we’ve got support here for you if something like this comes up too.

I’m uncertain if this is the solution you’re looking for, but it may be:

https://gist.github.com/cliffordp/0d5718a259c0cf09df6c07dd1b9607eb

Please let me know.

[Cliff]

Hi, Barak.

Sorry things didn’t work out for you.

Please complete our Refund Request Form.

Have a great day.

[Cliff]

Hi Mark.

Map View defaults to 1 column, like this: http://wpshindig.com/events/map/

If you want to change its layout, you could override its templating by referencing our Themer’s Guide for files in this directory: /wp-content/plugins/events-calendar-pro/src/views/pro/map

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi Chris. Please visit to disconnect your Facebook account from wp-admin > Events > Settings > APIs tab, like this.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Aaron. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Once logged in, you could obtain your products from https://theeventscalendar.com/my-account/downloads/

Thank you for your understanding and thank you for using our plugins.

[Author]

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