[Cliff]

If WP_DEBUG and WP_DEBUG_LOG are enabled, then try switching months (which should happen via Ajax but instead reloads the page) and see if it throws a WP_DEBUG message at /wp-content/debug.log

If it doesn’t, you might try also enabling SCRIPT_DEBUG and watching the console while doing the same.

Finally, if you can’t figure it out, I’d point you to the theme author for further support.

[Cliff]

Hey, no problem! That’s better than something being broken. 🙂

Have a great rest of your week.

[Cliff]

I’m very glad you were able to get things working how you desired, and thanks for sharing!

[Cliff]

You bet! Have a great rest of your week.

[Cliff]

1)

The tickets only appear on the events, not in the WooCommerce shop. If someone were to purchase a ticket via WooCommerce directly (i.e. a “raw” Product instead of a “smart” Ticket), the ET+ inventory and processes could get messed up.

2)

Since WooCommerce handles the Authorize.net integration, there’s no way for us to know what might be going on there. We send hidden Products to the Cart and Woo takes it from Cart to Checkout and beyond.

3)

A COD option is a good idea… but only if you don’t mark the Order “complete” until you receive the cash. If you have Tickets settings set to try to complete orders automatically, COD won’t work the way you want it to.

4)

There’s no PDF or print options for tickets. You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

5)

This is related to #3. https://docs.woocommerce.com/document/cash-on-delivery/ states, “You, as the store owner, need to confirm payment was collected before marking orders Complete in WooCommerce.” If this isn’t the way things are working for you — and the auto-complete box is NOT checked — it sounds like things aren’t functioning as they should be, in which case you should attempt a COD purchase on a regular / non-ticket Product and see if things are operating as expected (and therefore it’s only with Tickets).

[Cliff]

Following our Themer’s Guide wouldn’t affect anything in the wp-admin area. Those template overrides are only on the front-end.

You might want to enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while creating events with venues, creating venues separately, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

There might be some new updates available (new versions released earlier today). Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

[Cliff]

Hi, Edgars. Sorry you’re experiencing this. This looks like a classic situation of a theme or plugin conflict.

However, we don’t assist with such conflicts, per our Scope of Support / Terms. Additionally, since this is for iCal Importer, now a legacy product, please use Event Aggregator instead.

Additionally, please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions.

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

You may also want to try enabling WP_DEBUG and WP_DEBUG_LOG.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi Christian.

I’m sorry to say this is one of our known issues (not all known issues are listed there, just major ones).

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. I know it’s a high-priority bug that should get fixed soon (days or weeks).

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi, Fábio. Sorry you’re experiencing this.

I see your EA license is correct in your system information report, and I show your domain registered with our server so it looks like you set it up correctly.

Could you please provide a screenshot or video screen capture of the issue? For example, when does it prompt you to re-buy it? Do you have the EA import types (iCal, Facebook, Meetup, etc) or are you only seeing the CSV import type?

Since this isn’t currently a known issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

 

[Cliff]

Hi Travis.

Thanks for your interest in our PRO add-on.

The way our recurring events work is to duplicate a single post however many times is necessary — and assign these duplicates as children to the initial post. In other words, it uses the WordPress post parent functionality.

I would definitely say this is doable via custom coding, getting all of the parent event’s children and sorting them by Start Date and then displaying their index number alongside their Event Title.

We cannot provide such in-depth customization help, per our Scope of Support / Terms.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.s

[Cliff]

Hi Chris. I can understand.

To be clear, I think when you said “recurring” you meant “a single event that spans multiple days,” not a single event the recurs/repeats in an interval, right?

If yes, you may be interested in adding your vote to this other feature request: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5318027-month-view-have-multi-day-events-span-the-cons

I’d suggest you also add your own idea from here to our UserVoice page.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi Ryan.

You can enable SCRIPT_DEBUG to use the non-minified JS files.

Looking into the source, I see Line 209 of /wp-content/plugins/the-events-calendar-filterbar/src/resources/js/filter-scripts.js is the JS that resets the filters. The targeted ID gets set from one of the 2 files in /wp-content/plugins/the-events-calendar-filterbar/src/views/filter-bar/

That JS file gets enqueued at Line 206 of /wp-content/plugins/the-events-calendar-filterbar/src/Tribe/View.php

I’d guess the only way to customize that JS is to dequeue it and enqueue your own modified version.

Or (probably easier) you could just look at that JS function’s logic and piggyback/copycat it yourself to duplicate its functionality for your own custom inputs.

I hope that helps get you further along with your customization!

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Hi Marcel.

Sorry our plugin(s) didn’t meet your needs.

You can share any feature requests you may have at https://tribe.uservoice.com

You posted from an account that doesn’t have any purchases associated with it. If you were testing out the free/core The Events Calendar plugin, feel free to just deactivate and uninstall it from your WordPress site.

If you did make a purchase, please complete our Refund Request Form.

Thanks!

[Cliff]

Hi, Mogul.

Please understand that we answer threads in the order we receive the initial message and bumping a thread won’t increase our response time. Additionally, we aim for our response time to be within 24 hours. This response is about 8 hours after your initial post.

Regarding your request, I believe I understand what you’re asking for, but we’re limited in helping with customizations, per our Scope of Support / Terms. However, I can try to help point you in the right direction.

tribe-events-bar-filters is the correct filter to do what you’re wanting. In fact, PRO uses that filter to implement its setup_geoloc_filter_in_bar function in this file: /wp-content/plugins/events-calendar-pro/src/Tribe/Geo_Loc.php

You might want to change your filter’s priority (negative numbers work too) or adjust the $filters array to re-order them into the order you desire.

Finally, just as an FYI, we also sell the Filter Bar add-on that enables filtering by Event Category, Venue city names, PRO’s additional fields, and more. It also has a 30 day refund policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

That’s good news.

4.3.3 is the latest for both the core plugin and the PRO add-on plugin. You should update PRO to its latest version. You should also make sure you’re running the latest version of WordPress.

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

It’s hard to tell if this is your issue or not, but, once you verify you’re on the latest versions, please do strongly consider trying the fix for runaway recurring events (a bug introduced in version 4.2.2 and fixed within a few days via version 4.2.2.1).

You can reference these code snippets to help determine if this is your problem and how to go about resolving it in your database:

• tribe-extension-recurring-cleanup.zip (Recurring Events fixer plugin wp-admin page preview) (make a database backup first)

Please let me know how it goes for you.

[Author]

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