Created Tickets, I Can't See Them On The Front End of Event Where I Put Them.

[Amanda]

Hi! I just bought Event Tickets Plus for our website because it seemed like it would integrate quickly and easily with WordPress and Woo Commerce. I wanted to sell tickets without taking people away from our website. I have created tickets on a an event, but I can’t see them on the front end. I do get the error below. Our web guy is super busy this week and I would like to try to resolve this asap so we can begin selling tickets for an event. I also don’t want to make anything worse for the whole site.

Thank you for your help!

“The following plugins are out of date: Events Calendar PRO 4.0.6, The Events Calendar: Community Events 4.0.5. All add-ons contain dependencies on The Events Calendar and will not function properly unless paired with the right version. Learn More.

It looks like you’re using The Events Calendar: Community Events, but the license key you supplied does not appear to be valid or is missing. Please review and fix so that you can always have access to our latest versions!

You can find your license keys by logging in to your account on theeventscalendar.com and you can enter them over on the settings page.”

[Cliff]

Hi Amanda.

Sorry no joy with this yet.

I’d ask you to reference our Making Tickets article, but here are some common reasons why a ticket may not show up for an event:

1. the ticket never actually got created — refresh the Event edit screen and is the ticket there?
2. the ticket has date restrictions on when it’s available — clear them out or correct them
3. the ticket doesn’t have any quantity available — add some quantity
4. the event is a past event, not an upcoming event — change the event date to be in the future

I hope those troubleshooting ideas help.

If your ticket and event look like they should be working, please try switching to the Twenty Sixteen theme and see if the tickets appear on that event.

Please let me know what you find out.

[Amanda]

Thanks for getting back to me, Cliff:

Hi Amanda.

Sorry no joy with this yet.

I’d ask you to reference our Making Tickets article, but here are some common reasons why a ticket may not show up for an event:

the ticket never actually got created — refresh the Event edit screen and is the ticket there?- It is created- I can see it on the back end, but not the front end.

the ticket has date restrictions on when it’s available — clear them out or correct them
It goes from November 13th to December 8th.

the ticket doesn’t have any quantity available — add some quantity
It has a global amount of 600 tickets.

the event is a past event, not an upcoming event — change the event date to be in the future
The event is for December 9th, 2016

I hope those troubleshooting ideas help.

If your ticket and event look like they should be working, please try switching to the Twenty Sixteen theme and see if the tickets appear on that event.

I am just a website admin, not a designer. I’d hate to fudge up the whole website because I made an update.

I really need help. These tickets should have gone on sale last week!

Thank you! I want to feel the joy of Event Tickets Plus

Please let me know what you find out.

[Cliff]

Amanda, thanks for all those details.

Could you please send me a screenshot of the ticket edit form on this event’s wp-admin editing screen, along with a link to this event on your site?

And is there someone else who can do a test of switching to the Twenty Sixteen theme to see if that solves the issue (which then tells us there’s something going on with your theme regarding displaying tickets)?

[Amanda]

Dear Cliff,

Thanks so much for your follow up! Our web guy did update the website somewhat so that the Event Tickets Plus plug in is more compatible. We have had a couple of successful orders, so it seems like it is working reasonably well.

I am running into a few challenges as I begin to use it.

1. I would like to figure out how to populate the Event Tickets Plus tickets that I have created on the Event Page to show up in our WooCommerce Store.

2. It seems like maybe some people are being billed twice in Authorize.net?

3. I made a cod option so that people could buy tickets in our office with cash, but so that we could still keep track of the inventory. I tested that when someone came in the office and it seemed to work. However, someone bought 3 cod tickets last night and I think that they have the tickets via email, but we don’t have the cash.

4. Can I print out tickets from this system for people who buy tickets with cash in the office who don’t have email or who don’t have a printer? I haven’t been able to figure out how to do this yet.

5. I’m not sure how to set the tickets to auto complete. I am having to go into the back end and hit the check mark next to the eyeball to complete the ticket for the tickets purchased by credit card (but not the cod for some reason.)

That’s it for now. I would like to work out more of these kinks before we really roll out publicity.

Sincerely,

Amanda

[Cliff]

1)

The tickets only appear on the events, not in the WooCommerce shop. If someone were to purchase a ticket via WooCommerce directly (i.e. a “raw” Product instead of a “smart” Ticket), the ET+ inventory and processes could get messed up.

2)

Since WooCommerce handles the Authorize.net integration, there’s no way for us to know what might be going on there. We send hidden Products to the Cart and Woo takes it from Cart to Checkout and beyond.

3)

A COD option is a good idea… but only if you don’t mark the Order “complete” until you receive the cash. If you have Tickets settings set to try to complete orders automatically, COD won’t work the way you want it to.

4)

There’s no PDF or print options for tickets. You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

5)

This is related to #3. https://docs.woocommerce.com/document/cash-on-delivery/ states, “You, as the store owner, need to confirm payment was collected before marking orders Complete in WooCommerce.” If this isn’t the way things are working for you — and the auto-complete box is NOT checked — it sounds like things aren’t functioning as they should be, in which case you should attempt a COD purchase on a regular / non-ticket Product and see if things are operating as expected (and therefore it’s only with Tickets).

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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