[Cliff]

Karly, please provide a link where this is happening, even if it’s hidden via CSS (I’ll still be able to find it in the page source)

Here’s my test site’s List View with the latest version of Avada’s core theme: https://cl.ly/3I2o203w3z2M — I do not have a link back to “All Events”

If you switch back to Avada core theme, is the issue still happening for you?

[Cliff]

Hi, Brian.

Could you please point out one of the events from https://calendar.google.com/calendar/ical/iltplqrg50gtsma68n8g5e1d1c%40group.calendar.google.com/private-a80e3414024e793f900377c69e4c532c/basic.ics that ends on a different date than the start date so I can try to replicate the issue with Preview.

Thank you.

[Cliff]

I’m very glad to hear that.

I updated that KB article. Thanks for bringing this to our attention.

[Cliff]

You might need to edit that plugin’s code to make it for what you’re wanting, such as displaying past events and linking to each event’s Attendees screen.

I verified a past event’s wp-admin edit screen still links to the Attendees screen for that event — such as example-dot-com/wp-admin/edit.php?post_type=tribe_events&page=tickets-attendees&event_id=154 — and you might want to change that plugin to link to that page for each event.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

We cannot provide such in-depth customization help, per our Scope of Support / Terms, but get_all_event_tickets() exists in /wp-content/plugins/event-tickets/src/Tribe/Tickets.php

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

This reply is private.

[Cliff]

Okay, so you’re saying /wp-content/themes/your-avada-child-theme/tribe-events/list/content.php was customized with our help–how, in what way?

Regardless, I visited http://cpmr.org/events/past/ — which redirects to http://cpmr.org/events/list/?tribe_event_display=past, as it’s supposed to — and it loaded just fine for me. I also didn’t see “Upcoming Events” anywhere at that URL. I only saw “Past Events”, as it should: https://cl.ly/3C3S1B0G0q2a

Please let me know if you still need help with this issue.

[Cliff]

Thanks for all of that information.

I tried with the latest versions of TEC, ET, ET+, and WooCommerce on PHP 7.0.3 and couldn’t replicate this behavior.

If your site experiences major slowdowns, these references may assist:

• Caching Basics
• Caching Month View Transients
• The Events Calendar Performance Considerations
• Some of our favorite plugins for developers

If your site slows down specifically when PRO is active, please consider trying the fix for runaway recurring events (a bug introduced in version 4.2.2 and fixed within a few days via version 4.2.2.1).

You can download our Recurring Event Cleanup Tool extension plugin to fix it.

Please let me know how it goes for you.

[Cliff]

Hi.

The older versions of our plugins had the System Information at wp-admin > Events > Settings > Help tab. The newer versions of our plugins has it at wp-admin > Events > Help (not in Settings).

The only time I’ve heard of duplicate information for Event Tickets Plus & WooCommerce is when the user had our legacy WooTickets plugin active at the same time. I’m guessing that’s not your case.

For curiosity’s sake–and if you know how to use your browser’s inspector–could you please provide details (e.g. name, classes, etc.) about each of these 2 price fields?

To get to a solution, though, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Nathan.

Thanks for your business, and welcome to the Tribe!

The Organizers post type is not used by us in these ways, but we do have this KB article that may be a start for what you might be wanting: Listing Venues and Organizers

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

You could also request each of your ideas as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Stone. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi.

That’s the correct article.

Did you try this location?

/themes/YOUR_THEME/tribe-events/wootickets/tickets.php

===

If yes, please try this instead and let me know if it then works for you:

/themes/YOUR_THEME/wootickets/tickets.php

(move “wootickets” directory up a level outside of “tribe-events” directory)

[Cliff]

Hi, Lucas. Thanks for your interest in our plugin suite.

I’ll share some general information and then answer each of your questions at the end…

Event Tickets Plus (ET+), our paid add-on plugin that upgrades the functionality of our free Event Tickets (ET) plugin.

Event Tickets Plus enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. http://wpshindig.com/event/events-tickets-demo/) — if there is an RSVP to submit or ticket to purchase.

The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. You can read more at Tickets: Managing your orders and attendees.

If your tickets will be free, you don’t need QR code check-in, and you don’t need to collect additional information other than name and email address, you likely could just use the free/core Event Tickets plugin.

===

A) We do not have this functionality for attendees (i.e. people who bought a ticket). However, an attendee can see this information per event. For example: if an event is viewable at example-com/event/my-own-event/, attendees will see a link to example-com/event/my-own-event/tickets/ to see their tickets

B) ET+ enables selling non-free tickets. Refunding tickets is possible.

C) The Events Calendar is our calendar plugin (we just crossed over 5 million downloads!). It enables viewing Upcoming and Past events in a variety of ways. There’s also a PRO add-on that enhances its functionality significantly.

D) Reference our PRO Additional Fields article.

E) Every ticket you create has dates to make the tickets available during. If you leave these date restriction fields blank, the tickets will be available until the event ends, when the tickets will all of a sudden no longer be available, automatically.

F) Attendees do get email confirmation.

G) None of our plugins currently do anything with PDF.

===

For anything lacking from your ideal setup, you could request each feature as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

===

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Please let me know if you have any follow-up questions.

[Cliff]

Hi, Karly.

I do see that at our demo site’s List View. However, our demo site is not running the latest version just yet (I believe it was supposed to have been updated by now but has not yet been).

I viewed my local testing site’s List View with Twenty Seventeen theme and this errant All Events link is not there.

I’d suggest following these troubleshooting steps for your own site:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Cliff]

You’re welcome. Have a great weekend.

[Author]

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