[Cliff]

We do not provide support for non-default WordPress themes, per our Scope of Support / Terms, but I installed the parent theme, child theme, and 2 plugins included in your .zip to give it a quick test.

Activating the parent theme didn’t throw any WP_DEBUG messages (I did not activate the child theme), but activating the 2 plugins the theme requires caused these WP_DEBUG messages to appear:

This one once:

[18-Jan-2017 19:17:23 UTC] PHP Warning: Invalid argument supplied for foreach() in /wp-content/plugins/Tevolution/tmplconnector/monetize/templatic-custom_fields/admin_custom_fuctions.php on line 1536
[18-Jan-2017 19:17:23 UTC] PHP Stack trace:
[18-Jan-2017 19:17:23 UTC] PHP 1. {main}() /wp-admin/plugins.php:0
[18-Jan-2017 19:17:23 UTC] PHP 2. require_once() /wp-admin/plugins.php:10
[18-Jan-2017 19:17:23 UTC] PHP 3. do_action() /wp-admin/admin.php:154
[18-Jan-2017 19:17:23 UTC] PHP 4. WP_Hook->do_action() /wp-includes/plugin.php:453
[18-Jan-2017 19:17:23 UTC] PHP 5. WP_Hook->apply_filters() /wp-includes/class-wp-hook.php:323
[18-Jan-2017 19:17:23 UTC] PHP 6. call_user_func_array:{/wp-includes/class-wp-hook.php:298}() /wp-includes/class-wp-hook.php:298
[18-Jan-2017 19:17:23 UTC] PHP 7. tevolution_custom_menu_class() /wp-includes/class-wp-hook.php:298

And this one 5 times:

[18-Jan-2017 19:17:26 UTC] PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /wp-content/plugins/Tevolution-Directory/listing/install.php on line 157
[18-Jan-2017 19:17:26 UTC] PHP Stack trace:
[18-Jan-2017 19:17:26 UTC] PHP 1. {main}() /wp-admin/admin-ajax.php:0
[18-Jan-2017 19:17:26 UTC] PHP 2. require_once() /wp-admin/admin-ajax.php:22
[18-Jan-2017 19:17:26 UTC] PHP 3. require_once() /wp-load.php:37
[18-Jan-2017 19:17:26 UTC] PHP 4. require_once() /wp-config.php:106
[18-Jan-2017 19:17:26 UTC] PHP 5. do_action() /wp-settings.php:449
[18-Jan-2017 19:17:26 UTC] PHP 6. WP_Hook->do_action() /wp-includes/plugin.php:453
[18-Jan-2017 19:17:26 UTC] PHP 7. WP_Hook->apply_filters() /wp-includes/class-wp-hook.php:323
[18-Jan-2017 19:17:26 UTC] PHP 8. call_user_func_array:{/wp-includes/class-wp-hook.php:298}() /wp-includes/class-wp-hook.php:298
[18-Jan-2017 19:17:26 UTC] PHP 9. register_place_post_type() /wp-includes/class-wp-hook.php:298
[18-Jan-2017 19:17:26 UTC] PHP 10. include() /wp-content/plugins/Tevolution-Directory/listing/listing.php:56
[18-Jan-2017 19:17:26 UTC] PHP 11. array_key_exists() /wp-content/plugins/Tevolution-Directory/listing/install.php:157

When I tried to visit my site’s home page and /events pages, the entire front-end of the site is locked down to be blank except displaying “Your copy of Templatic product hasn’t been verified yet. To verify the product and unlock the site please click here to verify your licence key”

I got around this by commenting out this line from /wp-content/plugins/Tevolution/tmplconnector/monetize/templatic-custom_fields/custom_fields_function.php:

add_action('wp_head','tevolution_licence_message');

I then re-tried the /events page and it displayed but threw this WP_DEBUG message:

[18-Jan-2017 19:24:18 UTC] PHP Warning: file_get_contents(https://graph.facebook.com/v2.8/?id=http://tribe.dev/event/redwood-rp-dunn-trail-7-4-mi-moderate/&access_token=): failed to open stream: HTTP request failed! HTTP/1.1 400 Bad Request
 in /wp-content/plugins/Tevolution/tmplconnector/sharrre.php on line 45
[18-Jan-2017 19:24:18 UTC] PHP Stack trace:
[18-Jan-2017 19:24:18 UTC] PHP 1. {main}() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:0
[18-Jan-2017 19:24:18 UTC] PHP 2. file_get_contents() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:45
[18-Jan-2017 19:24:18 UTC] PHP Warning: DOMDocument::loadHTML(): Empty string supplied as input in /wp-content/plugins/Tevolution/tmplconnector/sharrre.php on line 48
[18-Jan-2017 19:24:18 UTC] PHP Stack trace:
[18-Jan-2017 19:24:18 UTC] PHP 1. {main}() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:0
[18-Jan-2017 19:24:18 UTC] PHP 2. DOMDocument->loadHTML() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:48
[18-Jan-2017 19:25:31 UTC] PHP Warning: file_get_contents(https://graph.facebook.com/v2.8/?id=http://tribe.dev/event/redwood-rp-dunn-trail-7-4-mi-moderate/&access_token=): failed to open stream: HTTP request failed! HTTP/1.1 400 Bad Request
 in /wp-content/plugins/Tevolution/tmplconnector/sharrre.php on line 45
[18-Jan-2017 19:25:31 UTC] PHP Stack trace:
[18-Jan-2017 19:25:31 UTC] PHP 1. {main}() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:0
[18-Jan-2017 19:25:31 UTC] PHP 2. file_get_contents() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:45
[18-Jan-2017 19:25:31 UTC] PHP Warning: DOMDocument::loadHTML(): Empty string supplied as input in /wp-content/plugins/Tevolution/tmplconnector/sharrre.php on line 48
[18-Jan-2017 19:25:31 UTC] PHP Stack trace:
[18-Jan-2017 19:25:31 UTC] PHP 1. {main}() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:0
[18-Jan-2017 19:25:31 UTC] PHP 2. DOMDocument->loadHTML() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:48

The /events page displayed like this: https://cl.ly/3z1E3z3s3q3v

The single event page displayed like this: https://cl.ly/0K2i1t0U1x3h

Then I activated the child theme and they displayed like this:

• /events: https://cl.ly/3M1t2s2D0K13
• single event page: https://cl.ly/0T0v0o1d3P1J

And also threw this additional WP_DEBUG message:

[18-Jan-2017 19:31:20 UTC] PHP Warning: implode(): Invalid arguments passed in /wp-content/plugins/Tevolution/tmplconnector/monetize/templatic-custom_taxonomy/taxonomy_functions.php on line 557
[18-Jan-2017 19:31:20 UTC] PHP Stack trace:
[18-Jan-2017 19:31:20 UTC] PHP 1. {main}() /index.php:0
[18-Jan-2017 19:31:20 UTC] PHP 2. require() /index.php:17
[18-Jan-2017 19:31:20 UTC] PHP 3. require_once() /wp-blog-header.php:19
[18-Jan-2017 19:31:20 UTC] PHP 4. include() /wp-includes/template-loader.php:74
[18-Jan-2017 19:31:20 UTC] PHP 5. do_action() /wp-content/themes/BusinessDirectory/single-listing.php:244
[18-Jan-2017 19:31:20 UTC] PHP 6. WP_Hook->do_action() /wp-includes/plugin.php:453
[18-Jan-2017 19:31:20 UTC] PHP 7. WP_Hook->apply_filters() /wp-includes/class-wp-hook.php:323
[18-Jan-2017 19:31:20 UTC] PHP 8. call_user_func_array:{/wp-includes/class-wp-hook.php:298}() /wp-includes/class-wp-hook.php:298
[18-Jan-2017 19:31:20 UTC] PHP 9. tmpl_get_dir_related_listings() /wp-includes/class-wp-hook.php:298
[18-Jan-2017 19:31:20 UTC] PHP 10. tmpl_get_related_posts_query() /wp-content/plugins/Tevolution-Directory/functions/directory_single_functions.php:456
[18-Jan-2017 19:31:20 UTC] PHP 11. implode() /wp-content/plugins/Tevolution/tmplconnector/monetize/templatic-custom_taxonomy/taxonomy_functions.php:557

In conclusion:

• Your parent theme throws WP_DEBUG messages that should be resolved.
• Your child theme does the same but also seems to have display issues for Events.

You should have tested this with WP_DEBUG, as I requested and provided instructions for. If there’s ever a WP_DEBUG message from our plugins, please do let us know so we can fix it. However, these messages are from your themes and should be handled by the theme author, not us. If their themes no longer produce WP_DEBUG messages but their display still affects our plugins, you’ll need to inquire about the issue with them and not with us. This is true for all non-default WordPress themes (such as Twenty Sixteen and Twenty Seventeen), not just Templatic.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your theme author, personal developer, or reference our documentation and list of known customizers.

[Cliff]

Great. Thanks for sharing your thoughts regarding load_assets() and your stack trace.

I’ve passed it along to the developer assigned to the issue.

[Cliff]

Hi, Ruud.

Event Tickets Plus is our paid add-on plugin that upgrades the functionality of our free Event Tickets plugin.

Event Tickets Plus enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. example.com/events/rogers-day-at-the-zoo/) — if there is an RSVP to submit or ticket to purchase.

The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. You can read more at Tickets: Managing your orders and attendees.

Regarding “group tickets”, the Attendee Meta displays per ticket quantity. For example, if you ask each ticket their T-Shirt Size and you buy 7 tickets, the person buying 7 tickets would have to answer the T-Shirt Size question 7 times, even if all 7 are size Large.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Please let me know if you have any follow-up questions.

[Cliff]

Hi, Claire.

You might simply need this CSS:

body.single-tribe_events .recurringinfo {
display: none;
}

You can add custom CSS code via your child theme’s style.css file or via a third-party plugin (not guaranteed or supported by us), like:

• SiteOrigin CSS (helps you visually build CSS selectors via its Inspector and Visual Editor, if that’ll help you)
• Simple Custom CSS
• Jetpack (supports regular CSS and the LESS and Sass pre-processors)

If you’re not a CSS expert, Jetpack’s Custom Design reference may prove helpful.

Please let me know how it goes for you.

[Cliff]

Hi, Aaron.

You might be requesting the same thing as one of our existing feature requests:

• https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6397744-add-event-settings-capability-remove-from-manag
• https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5575496-specific-roles-capabilities-for-event-ticket-check

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

If you think neither of these is the same as your issue, please let me know.

Thank you.

[Cliff]

Hi, Chelsea. It’s true that what is there is what gets imported.

This recently-created snippet may be applicable here:

https://gist.github.com/cliffordp/f2cf6b3ce9f33c7ff17988c824d67e21

I’d strongly suggest involving your developer and/or testing on a staging server.

Ultimately, it’s best if you contact the source of the iCal file and get them to specify the time zone correctly.

Please let me know how this goes for you.

[Cliff]

Hi, Josh.

Thanks for letting me know.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi, Mark.

I do not see the reCAPTCHA on your screenshot.

It will not show up for logged-in users. It will only appear if Anonymous Submissions are enabled and for users who are logged-out.

Please test this and see if it answers your question.

[Cliff]

Hi, Jay.

Sorry to hear you’re experiencing this.

I’d suggest enabling WP_DEBUG and WP_DEBUG_LOG and sharing any debug messages you see while visiting your dashboard, changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

[Cliff]

Hi, Paula. Sorry you experienced this.

If I’m understanding you correctly, you’re all squared away (having updated your plugins and removed this unnecessary snippet) but wanted to give us a heads up?

Please let me know so I can assist.

[Cliff]

Yes, it is. Please review the links I provided earlier for additional details.

[Cliff]

I’m sorry, but we cannot assist with plugin conflicts, such as with your button shortcode.

The Events Calendar PRO does have Additional Fields functionality, where you could enter a link in a URL Field and display that on your page, although that wouldn’t open in a new window either.

Maybe you could contact your theme/plugin author of that button shortcode and ask them to try it with our free The Events Calendar plugin.

[Cliff]

Corey, I’ve added your report of this issue to our internal bug report.

We do have a Known Issues page, but sometimes we do not know the full details of an issue until our developers get their hands on it and that’s one reason a known bug may not make it to that page.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

We have this KB article about WooCommerce add-ons. We cannot guarantee compatibility with this add-on.

Also, we do not have a way to sell tickets outside of each event’s single page view.

[Cliff]

You bet! 🙂

[Author]

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