Stripe payment option not showing up

[Robert]

I’ve enabled the Stripe gateway in Woocommerce for Events Ticket Plus and all of the relevant information however only PayPal is showing up under check out with no option for Stripe checkout. What additionally needs to be done in order for Stripe to be an option?

[Cliff]

Hi, Lindsay.

Sorry you’re experiencing this, but we cannot assist with WooCommerce payment gateway errors because that shouldn’t have anything to do with our plugin (after the ticket/product is already added to the cart).

Please contact WooCommerce support for this issue and let me know if there’s anything here they ask us to help with.

Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.

Thank you!

[Robert]

I did not mention an error. I said that the OPTION for Stripe is not showing up under check out. You’re saying that has nothing to do with you guys? Don’t you have payment gateway options for events ticket plus?

[Cliff]

Correct. ET+ integrates with your eCommerce plugin of choice (most popular by far is WooCommerce). It doesn’t have any cart, checkout, or payment gateway functionality.

A good place to start might be enabling WP_DEBUG and WP_DEBUG_LOG and sharing any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

You might also include a screenshot where you’re expecting to see the option you’re looking for.

And maybe try downgrading to the previous version of https://wordpress.org/plugins/woocommerce-gateway-stripe/ (assuming that’s the one you’re using), since the version you’re using was released just 2 days ago.

[Robert]

I got you, thanks!

[Cliff]

You bet! 🙂

[Author]

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