[Cliff]

I visited http://nelc.ucla.edu/events/ and it says there aren’t any upcoming events.

If you’re looking to import past events, you’ll need to change the Event Aggregator search parameters to look in the past.

I tried to import from that URL and got the same error.

Turns out their site has disabled the REST API, since http://nelc.ucla.edu/wp-json is not available.

This will need to be allowed/handled/fixed at that site.

The only other alternative would be to import via their iCalendar export link(s).

[Cliff]

Glad to help.

Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.

Thank you!

[Cliff]

Julie, this has been something to improve for quite a long while (I personally filed the internal bug report / feature ticket 9 months ago) and it just recently got some attention to investigate the way forward. We might update to the latest version of Isotope (to be able to use https://isotope.metafizzy.co/layout-modes/fitrows.html), or we may go with pure CSS (e.g. Flexbox – https://css-tricks.com/snippets/css/a-guide-to-flexbox/), or another alternative.

You might find https://theeventscalendar.com/knowledgebase/change-photo-view-to-equal-height-grid/ helpful in the meantime (same one I linked to in my previous reply).

[Cliff]

Hi. Sorry you’re experiencing this.

This isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share (or re-share) your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

Hi. You can follow our Themer’s Guide (our “how-to” walk-through video may be helpful, too) to just “blank out” the override for this file: /wp-content/plugins/the-events-calendar/src/views/month/tooltip.php

Please let me know how this goes for you.

[Cliff]

Hi, Giles.

Our ticketing product doesn’t currently support PRO’s recurring events.

If you start to create a ticket for a recurring event, there will be a little question mark notice that reads:

Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

You may also want to add your vote for this feature (or add your own new ideas).

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell which occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi. Thanks for your detailed question.

I wasn’t able to replicate this issue on my own site using a WordPress default theme like Twenty Fifteen, Twenty Sixteen, Twenty Seventeen, etc.

Also, from your screenshot, your layout is considerably different from our default List View layout. Therefore, I assume you (or your theme) is using our Themer’s Guide (our “how-to” walk-through video may be helpful, too)

Please review if you have a file like this at [your-parent-and/or-child-theme]/tribe-events/list/single-event.php

Please let me know what you find out.

[Cliff]

Hi, Kristian. Thanks for your interest in our plugin suite.

Our plugin creates one master calendar, but you can create the appearance of multiple calendars by using Event Categories.

Examples:

• main/master calendar where all the site’s events appear: http://wpshindig.com/events/
• WP Meetups category calendar: http://wpshindig.com/events/category/wp-meetups/
• Learning category calendar: http://wpshindig.com/events/category/learning/

There are additional methods and documentation at our Can You Have Multiple Calendars? KB article.

Note that this functionality is available in the free/core version of The Events Calendar. You would only need to buy one of our add-ons if you wanted those extra features (e.g. Map View from Events Calendar PRO).

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Jackson. Thanks for your interest in our plugin suite.

We recently launched https://loxi.io/ for just this purpose.

They have their own support/pre-sales so feel free to reach out there if you need some questions answered prior to signing up.

Please let me know if you have any follow-up questions for me.

[Cliff]

Sure thing.

Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.

Thank you!

[Cliff]

In our Help Desk we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for your additional questions from this thread. Thanks for your understanding.

Regarding your initial question:

I am unable to provide you a PHP snippet because of trying to integrate with a specific theme or page builder plugin. We just don’t provide support for all the variety of those, per our Scope of Support / Terms.

You might be able to get a solution from your theme author’s support.

[Cliff]

Your site (site running The Events Calendar) sends the request to our SaaS (ea.theeventscalendar.com), then our SaaS visits the site.

So if the site you’re trying to import from is unavailable to our SaaS, Event Aggregator won’t be able to import it.

For example, if you’re importing from SiteB.com into SiteA.com, SiteA.com needs to be able to access our SaaS, and SiteB.com needs to allow our SaaS access (whitelisting our IP, for example).

Let me know if anything is unclear.

[Cliff]

Did whitelisting that IP address not work?

The Events Calendar plugin has code to talk to our SaaS (ea.theeventscalendar.com), which actually does all the processing (get the feed’s content, process it, send the required data back to your site).

We moved to this a year or two ago because many people’s sites weren’t able to handle processing large data feeds (iCal files) or were running older PHP versions that limited some of the libraries/logic we could incorporate into the processing.

Additionally, some API authentications are made easier because we can authenticate once instead of having each user authenticate.

I hope this answers all your questions. Please let me know what you find out regarding that IP address.

[Cliff]

Hi, Eric/Will.

The event archive pages are just that, a WordPress archive page for the tribe_events custom post type.

Whichever template is in effect, whether from our plugin or your theme’s — it sounds like you’re using your theme’s — would need to add some logic to say “if is this custom post type, don’t load the sidebar”.

You might even choose to put that logic in your sidebar theme template file.

Of course, it’s best to use a child theme to make such customizations.

Please let me know how this goes for you.

[Cliff]

We don’t guarantee theme compatibility or assist with incompatibilities, per our Scope of Support / Terms, but make sure your theme is at the latest version and then you might want to ask them if they have an idea how/why this is happening. Feel free to provide them the .zip for each of our paid plugins you’re having issues with if they don’t already have their own copies.

Please let me know how this goes for you.

[Author]

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