Archive Control Data error

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  • #1560900
    Lucian Tucker
    Participant

    Hello,

    I’m trying to pull events from another website and getting the following error:

    Events could not be imported. The URL provided could be reached and has The Events Calendar REST API enabled, but there was an error while fetching the archive control data.

    I’m trying to do this for multiple websites, but one of them is http://nelc.ucla.edu/events. Can you let me know what are the common causes of this error? Note that the website I’m pulling events to is blocked to people outside of a particular IP range.

    Thanks.

    #1561142
    Cliff
    Member

    Hi, Lucian. All Event Aggregator (EA) imports run through our own hosted server so you’d have to whitelist our IP address. I’ve asked our team if this is something we can provide. I’ll let you know once I hear back.

    Thank you.

    #1561143
    Cliff
    Member

    This reply is private.

    #1564094
    Lucian Tucker
    Participant

    Hi Cliff,

    Any update? Also, can you tell me how Event Aggregator works in terms of what requests are sent to where? I’m thinking it’s possible this is due to a security setting on our end I need to deal with.

    #1564134
    Cliff
    Member

    Did whitelisting that IP address not work?

    The Events Calendar plugin has code to talk to our SaaS (ea.theeventscalendar.com), which actually does all the processing (get the feed’s content, process it, send the required data back to your site).

    We moved to this a year or two ago because many people’s sites weren’t able to handle processing large data feeds (iCal files) or were running older PHP versions that limited some of the libraries/logic we could incorporate into the processing.

    Additionally, some API authentications are made easier because we can authenticate once instead of having each user authenticate.

    I hope this answers all your questions. Please let me know what you find out regarding that IP address.

    #1564570
    Lucian Tucker
    Participant

    Do I need to whitelist the site I’m pulling the events from? Or the site I’m posting the events on?

    #1564870
    Lucian Tucker
    Participant

    This reply is private.

    #1566235
    Cliff
    Member

    Your site (site running The Events Calendar) sends the request to our SaaS (ea.theeventscalendar.com), then our SaaS visits the site.

    So if the site you’re trying to import from is unavailable to our SaaS, Event Aggregator won’t be able to import it.

    For example, if you’re importing from SiteB.com into SiteA.com, SiteA.com needs to be able to access our SaaS, and SiteB.com needs to allow our SaaS access (whitelisting our IP, for example).

    Let me know if anything is unclear.

    #1568435
    Lucian Tucker
    Participant

    Whitelisting didn’t seem to work, but the error message I get seems to imply that it’s able to see the site: “Events could not be imported. The URL provided could be reached and has The Events Calendar REST API enabled, but there was an error while fetching the total number of events.”

    #1568707
    Cliff
    Member

    I visited http://nelc.ucla.edu/events/ and it says there aren’t any upcoming events.

    If you’re looking to import past events, you’ll need to change the Event Aggregator search parameters to look in the past.

    I tried to import from that URL and got the same error.

    Turns out their site has disabled the REST API, since http://nelc.ucla.edu/wp-json is not available.

    This will need to be allowed/handled/fixed at that site.

    The only other alternative would be to import via their iCalendar export link(s).

    #1569433
    Lucian Tucker
    Participant

    Hi Cliff,

    Thanks for pointing that out. I was able to allow access to the JSON file and get imports working for that site.

    However, I’m also running into another error for a different website. I’m trying to pull events from http://linguistics.ucla.edu/events/ and sometimes when I try to preview the import it works. At other times, I get this error: “There was an error fetching the results from your import: Unknown message: http_request_failed.” I’m trying to figure out what makes it work at times and not at others. Any idea?

    #1569584
    Cliff
    Member

    1) Glad to hear that.

    2) That sounds like an issue with the site itself, not specific to our plugins.

    There’s a number of such issues reported at https://wordpress.org/support/topic-tag/http_request_failed/ so you may look for insight there. Likely, you might need to discuss this with that site’s host.

    Please let me know what you find out.

    #1585210
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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