Advice for multiple events

[Giles Wilson]

Hi there – I need some advice please. I’m going to sell tickets for five performances of a play spread over two days: Day one 11am, 3pm and 7pm, and Day two 11am and 3pm. There will be five kinds of tickets (adult, concession, child, family ticket with one adult and family ticket with two adults).

My question is – is it best to set this as one event which recurs, albeit at irregular times. Or would it be better to set this as five different events? If it’s one recurring event, does this limit the availability of tickets?

[Cliff]

Hi, Giles.

Our ticketing product doesn’t currently support PRO’s recurring events.

If you start to create a ticket for a recurring event, there will be a little question mark notice that reads:

Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

You may also want to add your vote for this feature (or add your own new ideas).

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell which occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

Please let me know if you have any follow-up questions on this topic.

[Giles Wilson]

Thanks Cliff – I’ll see how I get on. I need to know which events tickets refer to, so I think I’ll use your former suggestion.

[Cliff]

Glad to help.

Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.

Thank you!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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