[Cliff]

Hi, Mike.

Does the new person already have an account with us?

[Cliff]

Hi, Heather.

You may be correct, but I’d guess it’s something related to JavaScript because the script is what changes .tribe-event-tickets-plus-meta from display: none; to display: table-row;

You could reference this line of jQuery/JavaScript as a possible fix for your situation.

Please let me know how this goes for you.

[Cliff]

Hi, Bart.

Sorry you’re experiencing this. Does it work for you when doing a one-time import from this Facebook URL instead of a recurring import?

[Cliff]

Hi, Kerry. We’re glad you were excited about our plugin suite. However, of course it’s a bummer things didn’t go smoothly for you.

I have not heard of activating Community Events causing any data loss or other related issues.

I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Alex. Thanks for reporting this.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please provide the steps to produce this issue so I can try to replicate it.

Let us know what you find out.

Thanks.

[Cliff]

Hi, Therese.

I see in your first screenshot that there are zero sold and zero remaining. Please make sure each ticket has a “Stock” quantity greater than blank/zero and see if that makes the tickets appear.

However, I see that the tickets are currently appearing at http://giveuswings.org/2016/09/18th-annual-celebration-silent-auction/ — so maybe you already got this sorted out?

[Cliff]

1)

Yes, revisiting the Permalinks settings page re-saves Permalinks even if you don’t actually click the Save button; it’s been like that in WordPress core for years (maybe always).

2)

That bootstrap error was fixed recently. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

Thanks.

[Cliff]

I imported the February event from that iCal link and it created this venue: https://cl.ly/0y132S3s0240

Then I manually edited the Venue to input the location data, like this: https://cl.ly/2E3S3L2c2u0n

Then I imported the March event from that iCal link. It said “Import complete! 1 new event was imported.” instead of stating it created a new Venue (like it did at the February import).

And I checked and the Venue kept its address details that I manually entered.

I hope this helps answer your question.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Camilla, the Tribe Bar is not available standalone as a shortcode or something like that to be displayed “anywhere” throughout your site.

You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

I’m glad to hear that!

Thanks for letting us know.

Have a great rest of your week.

[Cliff]

Roger, it’s likely a conflict with your theme or one or more of your plugins. I’d suggest following these recommended troubleshooting steps for your own site:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

I’m not sure if this is what happened on your site last time I visited it, but I do experience the issue at your site. Here’s my testing video: https://cl.ly/1s1g1f384346

As stated in the video, refreshing the next month (March) view makes events from the current month (February) appear in March, which of course is not correct.

Might you have any custom code in place, possibly affecting the WP_Query?

[Cliff]

I’m very glad disabling the other plugins got things working for you.

Have a great rest of your week.

[Cliff]

If I’m understanding your request correctly, you might be able to use tribe_events_has_soldout() with a Template Override of /wp-content/plugins/the-events-calendar/src/views/month/single-event.php

Please let me know how this goes for you.

[Cliff]

I found these in the page source of your home page:

<link rel=’stylesheet’ id=’tribe_events-widget-calendar-pro-style-css’ href=’http://blackdogvps.com/bhs/wp-content/plugins/events-calendar-pro/src/resources/css/widget-calendar-skeleton.css?ver=4.4.1&#8242; type=’text/css’ media=’all’ />

<link rel=’stylesheet’ id=’tribe_events–widget-calendar-pro-override-style-css’ href=’http://blackdogvps.com/bhs/wp-content/plugins/events-calendar-pro/src/resources/css/widget-calendar-skeleton.css?ver=4.4.1&#8242; type=’text/css’ media=’all’ />

<link rel=’stylesheet’ id=’tribe-events-calendar-pro-style-css’ href=’http://blackdogvps.com/bhs/wp-content/plugins/events-calendar-pro/src/resources/css/tribe-events-pro-skeleton.min.css?ver=4.4.1&#8242; type=’text/css’ media=’all’ />

And these at http://blackdogvps.com/bhs/events/:

<link rel=’stylesheet’ id=’tribe_events-widget-calendar-pro-style-css’ href=’http://blackdogvps.com/bhs/wp-content/plugins/events-calendar-pro/src/resources/css/widget-calendar-skeleton.css?ver=4.4.1&#8242; type=’text/css’ media=’all’ />

<link rel=’stylesheet’ id=’tribe_events–widget-calendar-pro-override-style-css’ href=’http://blackdogvps.com/bhs/wp-content/plugins/events-calendar-pro/src/resources/css/widget-calendar-skeleton.css?ver=4.4.1&#8242; type=’text/css’ media=’all’ />

<link rel=’stylesheet’ id=’tribe-events-bootstrap-datepicker-css-css’ href=’http://blackdogvps.com/bhs/wp-content/plugins/the-events-calendar/vendor/bootstrap-datepicker/css/datepicker.css?ver=4.7.2&#8242; type=’text/css’ media=’all’ />

<link rel=’stylesheet’ id=’tribe-events-custom-jquery-styles-css’ href=’http://blackdogvps.com/bhs/wp-content/plugins/the-events-calendar/vendor/jquery/smoothness/jquery-ui-1.8.23.custom.css?ver=4.7.2&#8242; type=’text/css’ media=’all’ />

<link rel=’stylesheet’ id=’tribe-events-calendar-style-css’ href=’http://blackdogvps.com/bhs/wp-content/plugins/the-events-calendar/src/resources/css/tribe-events-skeleton.min.css?ver=4.4.1.1&#8242; type=’text/css’ media=’all’ />

<link rel=’stylesheet’ id=’tribe-events-calendar-pro-style-css’ href=’http://blackdogvps.com/bhs/wp-content/plugins/events-calendar-pro/src/resources/css/tribe-events-pro-skeleton.min.css?ver=4.4.1&#8242; type=’text/css’ media=’all’ />

<script type=’text/javascript’ src=’http://blackdogvps.com/bhs/wp-content/plugins/the-events-calendar/vendor/bootstrap-datepicker/js/bootstrap-datepicker.min.js?ver=3.2′></script&gt;

<script type=’text/javascript’ src=’http://blackdogvps.com/bhs/wp-content/plugins/the-events-calendar/vendor/jquery-placeholder/jquery.placeholder.min.js?ver=2.0.7′></script&gt;

<script type=’text/javascript’ src=’http://blackdogvps.com/bhs/wp-content/plugins/the-events-calendar/vendor/jquery-resize/jquery.ba-resize.min.js?ver=1.1′></script&gt;

<script type=’text/javascript’ src=’http://blackdogvps.com/bhs/wp-content/plugins/the-events-calendar/src/resources/js/tribe-events.min.js?ver=4.4.1.1′></script&gt;

<script type=’text/javascript’ src=’http://blackdogvps.com/bhs/wp-content/plugins/events-calendar-pro/src/resources/js/tribe-events-pro.min.js?ver=4.4.1′></script&gt;

<script type=’text/javascript’ src=’http://blackdogvps.com/bhs/wp-content/plugins/the-events-calendar/src/resources/js/tribe-events-bar.min.js?ver=4.4.1.1′></script&gt;

<script type=’text/javascript’ src=’http://blackdogvps.com/bhs/wp-content/plugins/events-calendar-pro/src/resources/js/tribe-events-ajax-maps.min.js?ver=4.4.1′></script&gt;

<script type=’text/javascript’ src=’http://blackdogvps.com/bhs/wp-content/plugins/the-events-calendar/src/resources/js/tribe-events-ajax-calendar.min.js?ver=4.4.1.1′></script&gt;

===

1)

So are you happy with the files that are loaded as long as they are minified?

If yes, these are the non-minified files that are at your site:

• widget-calendar-skeleton.css
• datepicker.css
• jquery-ui-1.8.23.custom.css

If yes, I can dig into why these 3 are not minified; let me know.

2)

I noticed http://blackdogvps.com/bhs/wp-content/plugins/events-calendar-pro/src/resources/css/widget-calendar-skeleton.css?ver=4.4.1 is twice in the page source, once with ID tribe_events-widget-calendar-pro-style-css and once with ID tribe_events–widget-calendar-pro-override-style-css

I filed this bug report; it happens for all 3 style options (Skeleton, Full, Tribe).

[Author]

Posts