[Cliff]

Hi. Sorry you’re experiencing this.

I see you have mismatched versions of The Events Calendar core/free plugin and some of its paid add-ons.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Aaron. Thanks for your interest in our plugin suite.

We have our Community Events add-on that provides a front-end way for your users to create new events. However, our The Events Calendar core/free plugin doesn’t currently have the ability to have multiple Venues for a single event. The closest thing we may have that would suit your needs is recurring events (separate events that are all in a single “event series”). If you have both our Events Calendar PRO and Community Events add-ons, this will allow your site users to create recurring events.

===

As far as feature requests go, I believe you’re requesting the same thing as one of our existing feature requests:

• https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/4214149-one-event-with-multiple-venues
• https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/18018073-multiple-time-venues-per-event

Please do add your vote(s) there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

[Cliff]

Hey, no worries. I’m glad you got it sorted out!

[Cliff]

Now that I’m re-reading your request, I’m unclear if you’re wanting to display the tribe_events shortcode or if you’re wanting your member management plugin’s shortcode to be displayed on the Event Single pages…

[Cliff]

Hi, Todd / Matt.

Are you wanting a button to insert a single preset shortcode, or are you wanting more of a shortcode builder (GUI for selecting options like which view to display)?

Either way, you could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Hi, Brian.

To be clear on what feature you’re inquiring about, are you looking to import events from an RSS feed? If not, please elaborate.

Thank you.

[Cliff]

Hi, iain.

Could you please specify where (e.g. which file) you’re trying to implement this?

Also, if you have a code snippet to include for review, that might help too.

[Cliff]

I’m glad to help where I can, Tristan. Thanks for your understanding.

I’ll leave this thread Open for right now.

Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.

Thank you!

[Cliff]

Excellent! I’m glad they were able to assist you with this.

Since you marked this topic as Resolved, I’ll Close it to new replies.

If you have something else come up in the future, please create a new topic here instead of on WordPress.org, since we offer more timely and thorough support here for our paid users.

Have a great week!

[Cliff]

Hi, Johanne.

I’ve reviewed the information you shared in this thread. Thanks for your detailed reports. This is a complex topic so I’ll approach it from multiple angles.

===

We do have some existing known bugs with Event Tickets Plus (ET+) and WooCommerce in regards to stock/inventory and sales reports. Here are some that may be affecting the way your site is operating:

• stock count decreases before order is marked Complete
• possible to add more quantity to the cart than total number of tickets remaining available (uncommon/unlikely checkout process to allow this)
• refunded orders do not have global stock increase when told to
• sales report not reflecting coupon value
• inconsistent accounting of what counts as a “sale” — in some places it includes all sales (even if canceled) and in other places it only counts non-canceled orders

If you think one or more of these bugs is your issue, please specify which one(s). Also, if the bugs listed here are your issue, you wouldn’t need to go through our troubleshooting steps because someone else already has to allow us to reproduce it and eventually code a fix for it.

===

As George pointed out,

Of course, we hate to see any users experiencing issues like this. Unfortunately, there are several complex moving pieces for your specific site:

• You are not using a WordPress default theme (like Twenty Seventeen).
• You have 47 active plugins.
• Polylang (3 of your plugins) may be at play here, since our plugins do not have native Polylang support
• You have over a dozen WooCommerce-specific plugins.
• I see you have the PurchaseRoles plugin. Although I’ve never heard of it before, it sounds like it could also be at play.

Each of our users’ sites are setup differently, and each site has a different configuration of each active plugin.

This is why we can really only help with default configurations.

===

Specific to Event Tickets (ET) / ET+, we let the eCommerce plugin handle what it can handle: collecting the money and managing each product’s inventory. ET/ET+ handles the transaction up to the point of adding a WooCommerce product to the cart. WooCommerce (and its add-ons if applicable) takes it from there. We ask users to deactivate all other plugins and switch to a default theme to get around such complexities.

At first glance, we know some users consider this to be unreasonable, but it can also be considered impractical for us to ensure our plugins work with every other server setup or plugin and theme setup possible (including multilingual, eCommerce, customizations, etc).

Most web hosts nowadays provide a way to copy your production site to a staging or development site, and this is the right way to handle our request to deactivate other plugins, switch to a default theme, and other troubleshooting steps we advise.

Really, when we ask you to do this, we’re hoping you discover the exact combination of things that causes the issue so that we can address any reproducible plugin or theme conflicts. If it’s something we can do better, we’ll typically do it even though it’s not a true bug in the code.

I hope this thorough explanation provides you some additional context to understand the why behind the what of asking you to go through our troubleshooting steps… and with that, here are our recommended troubleshooting steps:

Please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions:

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

 

===

Let us know what you find out.

Thanks.

[Cliff]

I’m very glad it worked well for you. Thanks for reporting back.

[Cliff]

This reply is private.

[Cliff]

You should seek assistance with this from your web host’s support.

Your issue is with the free/core plugin. Once that is resolved, things should be working for you. Please report back.

[Cliff]

Here’s our bit about multiple calendars…

Our plugin creates one master calendar, but you can create the appearance of multiple calendars by using Event Categories.

Examples:

• main/master calendar where all the site’s events appear: http://wpshindig.com/events/
• WP Meetups category calendar: http://wpshindig.com/events/category/wp-meetups/
• Learning category calendar: http://wpshindig.com/events/category/learning/

There are additional methods and documentation at our Can You Have Multiple Calendars? KB article.

Beyond this, I’m afraid we’re in custom development territory, for which we’re limited in helping further.

Please let me know if this clarifies things for you.

[Cliff]

1) Gregg, the code snippet I shared should be the patch you’re asking for. It’s not a fully-installable plugin that you can install as a plugin, but you can add the code to your active theme’s functions.php file (just do not include the leading <?php from that code snippet). If you still cannot get it sorted out, let me know and I’ll help further.

2) Referencing https://yoast.com/rel-canonical/#faulty-canonicals

Don’t canonicalize a paginated archive to page 1. The rel=canonical on page 2 should point to page 2. If you point it to page 1, search engines will actually not index the links on those deeper archive pages…

Please let me know if this makes sense to you or if maybe I’m misunderstanding your second issue.

[Author]

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