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Hi, Big Fish.
Thanks for that detailed report.
I’ve passed it along to our developers.
I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.
I apologize for this issue and appreciate your understanding and patience.
The best I can tell you right now is that this was a previously-logged-and-fixed bug that apparently wasn’t… so we’ll have them look into it again for you.
Thank you for sharing all the details, including your System Information Report.
Hi, Justin.
We have this general KB article: https://theeventscalendar.com/knowledgebase/compatibility-with-woocommerce-extensions/
Other than that, my best guess is that our Community Tickets add-on for Community Events really only creates new Events, Venues, and Organizers… plus it creates new tickets as WooCommerce products.
Any of your custom coding or WooCommerce extensions might add extra possible functionality, but I don’t know of anything that is integrated with Community Events to the point of adding any extra inputs to the Community Events form.
I hope that was clear. Let me know if it wasn’t.
Ultimately, refer back to that KB article–it’s on the end-user to test if something of ours works with a WooCommerce extension.
Hi. Sorry you’re experiencing this.
Visiting http://mccscherrypoint.com/event/devil-dolphins-swim-camp-registration/2017-03-27/ results in a 301 redirect to http://mccscherrypoint.com/event/devil-dolphins-swim-camp-registration/, which then 301 redirects to http://mccscherrypoint.com/event/devil-dolphins-swim-camp-registration/all/
This really doesn’t tell you anything you didn’t know already, but I’ve at least documented here what’s happening for our reference.
I’d suggest going to wp-admin > Settings > General > Permalinks and clicking “Save” (even without changing anything at this page). This may help resolve the issue.
If it doesn’t, I’d suggest following these recommended troubleshooting steps for your own site:
There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
- Downloads / Version Numbers
- License Keys
- TEC Automatic Updates
- or TEC Manual Updates
- WordPress core updates
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.
If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.
If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.
Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.
You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)
Let us know what you find out.
Thanks.
Hi, Denon.
Sorry you’re experiencing this frustration!
Could you please provide a link to view this (one of these) event on the front-end of your site and then also provide a screenshot showing this event’s date/time recurrence pattern?
Once I get that, I’ll try to replicate the issue or advise a different way to create the recurrence series for the pattern you’re wanting.
Thank you.
Hi, Chip. Yes, /wp-content/plugins/event-tickets/src/views/tickets/email.php is the file that is used as the email template.
However, it looks like you’re trying to modify Line 27, which is the <title> in the <head>.
The subject line is set when using the wp_mail() function, like in this file: https://github.com/moderntribe/event-tickets/blob/4.4.3/src/Tribe/RSVP.php#L678
Therefore, it sounds like you should be using the tribe_rsvp_email_subject filter hook. Please note there’s currently a bug that this filter is used for both the ticket and non-attendance email subjects so be informed of that.
If you need help understanding how to use a filter hook, please reference:
- https://theeventscalendar.com/tips-working-wordpress-actions-filters/
- http://docs.presscustomizr.com/article/26-wordpress-actions-filters-and-hooks-a-guide-for-non-developers
Please let me know how this goes for you.
So if I’m understanding you correctly, you’d like the recurrence pattern text to display below the “March 2 @ 11:00 am – 12:30 pm” text, like this: https://cl.ly/1c2y061E4631?
Here’s a snippet to do just that… although it outputs many more places throughout event displays than just PRO’s Advanced List Widget:
https://gist.github.com/cliffordp/375d6b997226fb1da3ef2494f59d98d6
However, it can give you an idea of how to implement something custom like this if you want to tweak it more for your use case.
Please let me know how this goes for you.
Events are just a custom post type, so it would be available here in the database: https://cl.ly/1d1l2b33371p
Our templates use default WordPress functions like the_title() or get_the_title().
Examples:
- https://github.com/moderntribe/the-events-calendar/blob/4.4.3/src/views/single-event.php#L34
- https://github.com/moderntribe/the-events-calendar/blob/4.4.3/src/views/month/single-event.php#L28
Please let me know if there’s more I can help with here.
Sure thing. Please feel free to open a new thread if you have other questions or if you have some insight to share about this topic.
Have a great rest of your week!
To be clear, I wasn’t saying GoDaddy was updating their version to PHP 7, which might be what WP Engine might have thought you were asking for. I do not know exactly what versions they went from and to.
But please do let me know how downgrading goes for you.
Mark, this might help.
Beyond that, we do not provide custom coding services. If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.
The closest thing we have to that is Event Tickets Plus’ Attendee Meta Information fields.
Basically, you’d use the free Event Tickets plugin, buy the Event Tickets Plus (ET+) add-on, and then allow users to RSVP to events (like a “hold my spot” in your case). ET+ would then present them with radio questions like “T-shirt size” or paragraph questions like “Why should we pick you?”
However, there isn’t an ET+ field type to select from a list of other published events, like the drop-down it seems you’re wanting.
If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.
Hildegard, I’m glad you got something working for your needs. You are correct the snippet I shared does not support more than one ticket per event of the same type (RSVP and WooCommerce, for example).
Olaf, since this is your thread, please let me know how things go for you.
Gotcha.
Those 2 duplicates on March 3 have different Post IDs so they were definitely duplicate imports.
Please send me a screenshot of how you have this setup in Event Aggregator at wp-admin > Events > Import
Also, please specify if you’re using a URL other than https://calendar.google.com/calendar/ical/trainingziplogix%40gmail.com/public/basic.ics in your import settings.
===
On my own testing site, I tried importing that Texas event and it worked just fine. And when I tried doing a second One-Time Import, it accurately stated, “Import complete! 1 existing event was updated.”
Therefore, my best guess is that you might have imported the event and then did something non-standard (like maybe changed its GUID in the database, or ran an import long ago and then ran it again/set it up as a new import again recently) and therefore Event Aggregator didn’t recognize it (multiple events) as pre-existing and re-imported it.
Or maybe if you imported from 2 different calendar URLs that had the same events on them, like the main Google calendar feed and a backup/testing Google calendar feed? (Unlikely I’d guess but it was my only other thought at this time.)
You might want to look into your database’s postmeta table for these 4 events’ Post IDs and compare the duplicates against each other.
Again, sorry this happened for you. Please let me know how this goes for you.
Thank you for clarifying.
Please do not post your license key publicly.
You purchased your PRO license Feb 26, 2017 (not long ago). Did the issue begin happening when you recently added PRO?
Does the toggle shortcode work elsewhere throughout your site (e.g. on other pages), just not single events?
Since this toggle shortcode isn’t ours, I’ll provide these general troubleshooting steps that may help:
Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
- Downloads / Version Numbers
- License Keys
- TEC Automatic Updates
- or TEC Manual Updates
- WordPress core updates
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.
If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins and your toggle shortcode in this case) and see if that helps narrow down the cause of this.
If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.
Then, please share your System Information (while in Testing for Conflicts Mode — except for the one plugin that adds the toggle shortcode). That will give me a lot of extra information to help diagnose the problem.
You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)
Let us know what you find out.
Thanks.
