[Cliff]

Thanks. I visited your site and saw a console error:

https://cl.ly/1M2Q3m1b0j2G -> “Uncaught ReferenceError: qm_create is not defined”

(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

This could be affecting the datepicker’s width. Please fix your site so that it does not have any console errors anymore.

Please let me know how this goes for you.

[Cliff]

Welcome to WordPress customizing!

Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme, then add the customization to your child theme’s functions.php file.

I hope this information helps!

[Cliff]

Gotcha, so who is the Organizer of https://www.facebook.com/events/1118053984982064/? You’re expecting it to be blank/unassigned, right?

Are you able to attempt importing any of these additional scenarios:

1. has FB organizer but not FB venue -> imports correctly or duplicates Organizer into the Venue field as well?
2. has neither FB organizer nor FB venue -> imports blank and blank?
3. has FB organizer and FB venue -> and imports as expected, or does Venue still get imported to the Organizer field?

[Cliff]

This reply is private.

[Cliff]

I don’t know what those 2 links are supposed to be, but they both appear the same to me…

The Month View, List View, etc. are technically custom post type archive pages, not what we call single event pages. An example of one of those would be http://martin-bauer.net/veranstaltungen/stelzner-bauer-31/, which looks good to me.

Please elaborate if there’s still something more I can help with here.

[Cliff]

Thanks for that! I was able to track down that other internal bug report for the mismatched date formats.

Let me know if there’s anything more for me to help with here besides awaiting the bug fixes.

[Cliff]

Hi, Martin. Thanks for your business and for your detailed question.

This is definitely odd. I don’t believe I’ve seen it displayed like this before.

You might try playing with this setting: wp-admin > Events > Settings > Display tab > “Events template” option — to see if changing it makes things work better for you.

If that doesn’t work, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Tanya.

Thanks for linking there.

There are some edge case scenarios that may be causing this, or it might be a more popular cause, particularly some hosting environments.

Could you please provide details about your host, your phpinfo.php, and any other detailed troubleshooting information you may be able to share in a Private Reply?

[Cliff]

Hi.

In our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for your additional questions from this thread. Thanks for your understanding, and I’ll answer only your first question.

This is likely a theme conflict, probably some CSS rule stating it should be 100% width.

If you provide a link where this is happening, I may be able to assist further.

[Cliff]

Hi, Sarah.

That notice is coming from https://github.com/moderntribe/the-events-calendar/blob/4.4.3/src/Tribe/Template/Month.php#L377 (specific to Month View)

However, these also exist:

• https://github.com/moderntribe/the-events-calendar/blob/4.4.3/src/Tribe/Template/Day.php#L145
• https://github.com/moderntribe/the-events-calendar/blob/4.4.3/src/Tribe/Template_Factory.php#L299
• https://github.com/moderntribe/the-events-calendar/blob/4.4.3/src/Tribe/Template_Factory.php#L304

When doing custom text, like you referred to, you need to use/replace the entire original text (“No matching %1$s listed under %2$s. Please try viewing the full calendar for a complete list of events.”) — yes, using %1$s and not the word events.

You could go that route, but a plugin like Say What? (third-party, not guaranteed or supported by us) might be easier and more thorough a replacement than the code snippet we provided.

Please let me know how this goes for you.

[Cliff]

Hi, Nicolas.

I believe those categories might get interpreted and created when imported via iCal/ICS format, but I’m not certain.

I’d suggest trying it out. Try a One-Time Import, input the URL, and click Preview.

Then, check the box for just 1 or 2 events you know have categories and import just that 1 or 2 and see how it works out.

If it goes well, feel free to continue importing all of them. If it doesn’t import categories, I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17040562-event-aggregator-categories-tags

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

[Cliff]

Hi, Karen. Sorry you’re experiencing this.

I was able to reproduce this issue with that URL. It eventually timed out for me with this message:

The preview is taking longer than expected. Please try again in a moment.

When I re-tried it, I then got this message:

There was an error fetching the results from your import: The import is in progress.

As a temporary workaround, could you please test to see if downloading the basic.ics file to your computer and then uploading it at wp-admin > Events > Import > Import Origin = ICS File then allows you to import it?

[Cliff]

Hi, Wesley.

The /events page is technically a WordPress custom post type archive view. I don’t believe these are included in WordPress search by default. You might consider requesting this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

If you need some coding help to implement something in the near-term for your site, you may want to ask your developer or reference our documentation and list of known customizers. They may be able to inject a link to your /events page as the top result for certain keywords (e.g. “event” or “events”). I’m not certain if this is possible but it might be one way to tackle this.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Kenneth.

Sorry you’re experiencing this and for the delayed reply.

I visited http://ziplogix.staging.wpengine.com/webinars-calendar-view/?tribe_event_display=month&tribe-bar-date=2017-03-31 and there were only 6 events on March 3: https://cl.ly/1p3J0o3y2V1g

Are you still experiencing this issue?

Do you think this issue is with Event Aggregator importing duplicates or events with inaccurate dates? Or do you think there’s something with the Month View’s display, like duplicating events in this view but not in others? Or specifically something else?

[Cliff]

Hi. Sorry you’re experiencing this.

I’d ask you to try the following:

1. go to wp-admin > Settings > General > and choose your city/name timezone, not a manual UTC offset like “UTC+7” or “UTC-1”
2. If that doesn’t solve the issue, please re-save this one event, just as a test (making sure this event’s timezone is specifically set or is already the same as the newly-selected WordPress timezone setting).
3. If that doesn’t solve the issue either, please share an annotated screenshot for the mismatched portions of your event view and for where in the /feed is not matching (so at least 2 screenshots, or a video screen capture). This will be helpful to document in the event we can confirm this is a bug, but it will also help since your site (and feed) are not in English.

Thank you.

[Author]

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