Cliff

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Viewing 15 posts - 4,771 through 4,785 (of 10,686 total)
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  • in reply to: Scheduled Imports causing Fatal error: #1247407
    Cliff
    Member

    Hi. I’m very sorry you’re experiencing this.

    We haven’t seen report of these specific messages.

    Could you please provide the URLs of what you have setup for scheduled imports? Maybe we can start there.

    Also, do you get the errors when trying to do a One-Time import for each one of these import sources?

    in reply to: Event List Pro Sidebar Widget List #1247405
    Cliff
    Member

    Hi, Lauren. Sure, I’m glad to help. For reference from that previous thread:

    If I correctly understood what you’re wanting, you might want to use the tribe_get_recurrence_text function, which is from this file: /wp-content/plugins/events-calendar-pro/src/functions/template-tags/general.php

    It’s the function that outputs this text: https://cl.ly/2l0v3H0b1v2w

    I can tell you that the tribe_get_recurrence_text() method has a tribe_get_recurrence_text filter, but I’m guessing that might be too technical an explanation for you… so maybe if you explain exactly what you’re trying to accomplish I might be able to assist further.

    Please let me know…

    in reply to: Toggle not working in new release #1247399
    Cliff
    Member

    Hi, Sean.

    Thanks for that code snippet, but I didn’t see any Event data in there, and we don’t have any plugin with a toggle shortcode like you shared.

    We also didn’t receive any System Information Report from you to know the details of your site so I’m wondering if maybe you intended to ask this question elsewhere, maybe to a different plugin or theme author?

    Please let us know.

    Thank you.

    in reply to: missing field : author #1247397
    Cliff
    Member

    Hi, Paulo.

    I put that URL into Google’s testing tool and saw some messages but nothing regarding “author”.

    I looked at the page source for a non-event page on your site (http://www.france-portugal.com/evenement/tony-carreira-concert-a-paris/) and didn’t find any “author” there either, other than for the comment form (same as that Event link you shared).

    I’m not certain this is something we’d be able to help you with.

    If you find out more information for us to go off of, please let me know if you have any follow-up questions on this topic.

    in reply to: Faulty Split Payments use for Membership products #1247394
    Cliff
    Member

    Hi, Albert.

    Sorry you had this happen unexpectedly.

    I see from your System Information report that you’re using WooCommerce Memberships.

    Have you been able to replicate this behavior or could you provide us the step-by-step to reproduce this issue?

    If you share an annotated screenshot or video screen capture, it might help communicate what you’re seeing and what exactly the issue is.

    Also, would you please add the following code snippet to your site, try to replicate the issue again, and then share the log file’s results?

    https://gist.github.com/cliffordp/aa9a01c1935e2b2c0b3c5ee788416fdf

    This will give us a lot of extra information to help diagnose any possible problem.

    in reply to: Issue with Recurring Events #1247391
    Cliff
    Member

    This reply is private.

    in reply to: Issue with Recurring Events #1247387
    Cliff
    Member

    Ok, I created an event like this: https://cl.ly/1p0S0G0X181D and the tooltip displays like this: https://cl.ly/0z3T0t2b1u3Z

    It generated all events as expected (i.e. accurately) except:

    • March 3 @ 7pm did not get created, which is inaccurate (I’ve reported this bug)
    • March 12 @ 7:00 pm did get created, which is accurate based on the rules, but not what you’re wanting. And I don’t see a way to exclude just this time of this day instead of the entire day.

    I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

    I apologize for this issue and appreciate your understanding and patience.

    in reply to: Facebook Imports – another concern. #1247384
    Cliff
    Member

    Thanks.

    I did a test import of an event from https://www.facebook.com/pg/thewildmaninnsproughton/events/ (and here’s a screenshot showing the events at that page, just for our reference). And here’s my result: https://cl.ly/2V091U1E1K3O

    Since I was able to replicate this issue, I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

    I apologize for this issue and appreciate your understanding and patience.

    Would you also be able to share that SQL you ran (that did not pick up events like this)?

    in reply to: Events Calendar Pro Content not Synched to Calendar #1247379
    Cliff
    Member

    Thanks for your efforts here. I’ve reported this issue to our developers and have marked this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

    I apologize for this issue and appreciate your understanding and patience.

    You might want to consider the following workaround:

    1. delete the WordPress page at “calendar” slug
    2. change wp-admin > Events > Settings > Events URL slug from “events” to “calendar”
    3. implement the page title and header image thing at the top of the calendar

    Please let me know if this workaround isn’t possible for some reason.

    in reply to: Add Event / Import RSS programmatically #1247373
    Cliff
    Member

    In that case, I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5629043-allow-rss-feeds-into-the-events-calendar

    Please do add your vote there.

    This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

    However, I can tell you that, at this time, it’s not slated to be developed. If it was stated as such before, it was a misstatement. It’s not like it was scoped and assigned and then now it isn’t. I double-checked this with Andras from that other thread you linked to.

    Cliff
    Member

    Paul, I think this is the snippet you’re looking for:

    https://gist.github.com/barryhughes/be4b056257ceb214d169

    Please let me know how this goes for you.

    in reply to: Issue with Recurring Events #1247362
    Cliff
    Member

    1) I was unable to reproduce this issue. Here’s a video of me testing: https://cl.ly/3Q11400r2r0O

    Whenever we see little oddities like this that we can’t produce, it starts pointing us in the direction of a potential plugin or theme conflict, in which case it could be at play in the creation of your Recurring Events pattern too. I know you already said you followed our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivating all plugins and custom code other than Modern Tribe plugins)–and that’s great–but I just wanted to point it out in case it does end up being something of note later on in our testing.

    2) Please provide all the dates desired for a single event, not just “if you had to choose one” so I can best advise the pattern to create — and then test if it has any bugs in generating the recurrences.

    Cliff
    Member

    1. Sure thing. (This thread actually won’t be auto-closed as long as it remains in Pending Fix status.)

    2. I’m unable to even generate a URL in that format. If I have List View as my default view, visit a category page, click Next Events in the bottom right, I get a URL like this:

    /events/list/?tribe_paged=2&tribe_event_display=list&tribe_eventcategory%5B%5D=35

    Where is that URL to your Page 5 coming from?

    in reply to: dynamic values #1247345
    Cliff
    Member

    Thanks for that screenshot.

    Those curly brace merge fields are from WooCommerce or whatever third-party add-on you’re using (I’m guessing https://wordpress.org/plugins/woocommerce-conversion-tracking/) that makes that “Integration” tab appear.

    I’d suggest asking that third-party add-on’s developer and see if they have any ideas or ability to custom code something for you.

    Please let me know if you have any follow-up questions on this topic.

    in reply to: how to add additional recipient to ticket emails #1247342
    Cliff
    Member

    This is untested by us (so no guarantees) but might be what you’re asking for: http://stackoverflow.com/a/23092251/893907

    Please let me know how it goes if you do try it.

Viewing 15 posts - 4,771 through 4,785 (of 10,686 total)