[Cliff]

Hi, Liat.

If you didn’t get it in your email, you can always see your orders at https://theeventscalendar.com/my-account/

Please let me know if this works for you.

[Cliff]

Hi, Drate. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Thanks. Sorry to ask, but this is an odd one and I wanted to make sure we weren’t missing an easy fix…

Could you please try creating a new recurrence series (with only our plugins active and Twenty Sixteen/Seventeen theme) and see if this new recurrence series of events has the same issue?

[Cliff]

I found out more about this:

1)

I think both pending payment and Immediate must be unchecked

2)

Our plugins should be releasing updates today/tomorrow (or early next week — we can’t ever promise for sure) where this bug should be fixed without needing that special combination (or lack thereof) of boxes checked.

I hope this information helps.

[Cliff]

Yeah, that’s part of the problem with providing styling support… if there was a major issue on your site at desktop size, I might be able to point you in the right direction and then you’d have to make sure responsive stuff worked well.

I’d suggest contacting Avada’s support about this.

[Cliff]

If you provide me the Google Calendar iCal URL and the name of the event to look for, I can try a test import for you…

[Cliff]

Hi, Beth.

Sorry this doesn’t seem to be working for you… it should be…

Could you check that your WordPress site’s email is correct at wp-admin > Settings > General?

If it is, please double-check that the actual RSVP email is also being sent (e.g. buy a ticket yourself from a different email address and see if you get a copy in both places).

If it’s still not working for you, please specify where you’re placing the code snippet (do not include the leading <?php!!!) and also share your System Information Report.

[Cliff]

Hi, Christine.

Sorry you’re having this difficulty/confusion regarding this customization.

Could you please provide the code snippet you’re trying that isn’t working?

[Cliff]

Hi. Sorry you’re having this difficulty.

I see you’re using iCal Importer (legacy) instead of our Event Aggregator (EA) service.

Also, your license for iCal Importer expired August 2016. If you would have had an active license at the time of our releasing EA, you would have been given a license for it through your expiration date.

At this point, you’ll need to buy an Event Aggregator license and use that instead of the legacy/old/unsupported iCal Importer plugin that you previously purchased before we could provide support for this specific issue.

There are several moving pieces just in the example you gave (e.g. what the event’s timezone is and what the WP site’s timezone is) so we would need to troubleshoot your specific situation.

If you do choose to buy EA, please follow these steps: https://theeventscalendar.com/knowledgebase/moving-to-event-aggregator/

If the issue persists in EA as well, please update this ticket with a link to the Google Calendar iCal URL and a fresh copy of your System Information Report.

Thank you!

[Cliff]

Hi, Kyle.

Thanks for asking!

Yup, you’re good-to-go with such a setup. Same goes for buying Events Calendar PRO‘s Business license if you only need it active on 3 of your 20 sites, for example.

FYI: we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Reece, thanks for your question.

I appreciate your question and the desire to customize it for your use. However, we cannot provide such in-depth customization help, per our Scope of Support / Terms.

Here are some quick ideas that might be helpful (but also might not):

• Write JS code that is triggered by the tribe_ev_ajaxStart event ( comments about it can be found in our JS files). Maybe using that would give you the opportunity to modify the value of TribeCalendar.ajaxurl
• Though hacky, maybe pure JS solution to just use the window beforeunload event.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Hi, Jean-Baptiste.

You could add

tribe-bar="false"

to your shortcode to make the Tribe Bar not display at all. Or, if you want the bar but not the view switcher, you could add some custom CSS like this:

#tribe-events.tribe-events-shortcode.view-photo #tribe-events-bar #tribe-bar-views .tribe-bar-views-inner {
background-color: #f5f5f5;
}

#tribe-events.tribe-events-shortcode.view-photo #tribe-events-bar #tribe-bar-collapse-toggle,
#tribe-events.tribe-events-shortcode.view-photo #tribe-events-bar #tribe-bar-views .tribe-bar-views-inner select,
#tribe-events.tribe-events-shortcode.view-photo #tribe-events-bar #tribe-bar-views .tribe-bar-views-inner label,
#tribe-events.tribe-events-shortcode.view-photo #tribe-events-bar #tribe-bar-views .tribe-bar-views-inner ul,
#tribe-events.tribe-events-shortcode.view-photo #tribe-events-bar #tribe-bar-views .tribe-bar-views-inner a {
display: none;
}

You could even add CSS for overriding the cursor.

I hope this was helpful!

[Cliff]

Hi, Mark.

This is theme/styling related, which we do not provide support for, per our Scope of Support / Terms. Thank you very much for your understanding.

However, if you share a link to an event where this is occurring, I might be able to provide a quick fix.

If you need some coding help, you may want to ask your own developer, your theme support, or reference our documentation and list of known customizers.

[Cliff]

Hi, Brent.

Sorry you’re experiencing this known bug.

I believe if you uncheck the first box in each of these 2 options the bug will go away: https://cl.ly/0q383o0w472a (at wp-admin > Events > Settings > Tickets tab)

It, of course, will eventually be fixed once we’re certain it’s the cause.

Would you please report back what checkboxes you had, then what you changed them to, and your findings thereafter?

[Cliff]

No worries at all. You weren’t the first and won’t be the last! 🙂

Have a great one.

[Author]

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