[Cliff]

Hi, Hylke.

All the events, organizers, and venues are custom post types so all that should export/import pretty solidly via the WordPress Importer.

PRO’s recurring events possibly wouldn’t transfer over as well because they use the parent-child relationship and I’m not certain those Post IDs would transfer over properly. It’d really be a trial and error thing.

However, if you just push Staging to overwrite Production, that should probably work in all situations.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

[Cliff]

Hi, Ashraf.

Firstly, forum reply notifications only get sent to the address in your My Account page. If you want replies to go to a different email, updating your account’s email is the only way our forum could send them to another email.

Secondly, we do not have any specific integration with Wonder plugin carousel, but you may be able to come up with a code snippet for what you need by referencing tribe_get_events().

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

The additional fields did not appear for me in Mac Safari or Chrome.

I see 2 console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

1)

Uncaught ReferenceError: WebFont is not defined

From

WebFont.load( WebFontConfig );</script>

in your page source.

This is likely not causing the conflict problem, but it’s still something you should remedy.

2)

Failed to load resource: the server responded with a status of 500 (Internal Server Error)

You’re either purposefully or accidentally blocking access to http://elverumfhs.no/wp-admin/admin-ajax.php

You really shouldn’t be and should fix this 500 error.

Here are some helpful resources to reference:

• https://codex.wordpress.org/AJAX_in_Plugins
• https://givewp.com/documentation/core/frequent-troubleshooting-issues/admin-ajax-blocked/

Please let me know if you have any follow-up questions on this topic.

[Cliff]

There very likely could have been code changes that make this no longer an issue for you and your site’s setup…. if that’s the case, then that’s good news!

The latest versions of all our plugins are displayed (and available) at https://theeventscalendar.com/my-account/downloads/

If your wp-admin/plugins.php shows you have the latest version, then let’s see what errors occur. Please let me know after a day or two.

[Cliff]

Gotcha.

I’d suggest requesting this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Here’s a code snippet to do this:

https://gist.github.com/cliffordp/30481ca323012e298418095476d49337

Please note that customizations aren’t part of our Scope of Support / Terms, but we’re glad to go above-and-beyond from time-to-time.

So if your event already has a $10 ticket that doesn’t include the book purchase (which is normally $15 by itself), you now need to add a 2nd ticket to your event that is $20 and includes a copy of the book in the ticket purchase price.

Please let me know how this goes for you.

[Cliff]

Okay, I think the misunderstanding here is that the license key being active or not even entered at all does not affect functionality.

Therefore, if you’re having issues with this, it’s not related to your license key being registered or not.

I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi. That snippet looks valid, but it says PRO is required to use it, which may have been true back then (5 years ago) but is not true today.

Could you please provide a link on your own site where you’d like your request to be in effect? This may help me better advise you.

[Cliff]

To be clear, the license does work; you just have to choose which site you want it registered to–your production or staging site. The one that’s registered at https://theeventscalendar.com/license-keys/ (where you can also disconnect/deregister) is the one that can receive automatic plugin updates.

Also, the first FAQ from https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/ states:

Q: My dev site doesn’t use a .dev or .test domain name—it’s a subdomain like dev.example.com, or something else. Will this work?

A: Unfortunately, no, at this time we only support the specific TLD configurations listed above, and localhost sites.

You should do your staging work on localhost, upgrade to a license (like from 1 site Personal to 3 sites Business) that provides you enough sites to have both production and staging registered, or just have one of your site’s domains registered.

For example, if you use Staging to do an update and test if the newest version works with your site, and then you publish from Staging to Production, just remove the license key from the Production site.

Please let me know if this makes sense and is clear to you now.

[Cliff]

I don’t think we have one… I’m not sure we’ve had this happen before.

If, after doing all your updates and deactivating all non-Modern Tribe plugins and switching to a default WordPress theme, neither “Yes” or “No” radio button is selected, then please provide a screenshot or export of the postmeta for one of your Eventbrite events this is happening for.

[Cliff]

Excellent! Thanks for confirming and sorry again this happened.

[Cliff]

Patti, Line 1437 of /wp-content/plugins/the-events-calendar/src/Tribe/Main.php is a PHP comment, so I can confidently say you’re not on the latest versions of all our plugins.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions:

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

FYI: I’d suggest deleting your /wp-content/debug.log file after doing the updates to make sure you only look at WP_DEBUG messages that are relevant to your site’s current status.

Please let me know how this goes for you.

[Cliff]

I’m very glad to hear this helped! 🙂

[Cliff]

I’m glad that worked for you. Here’s some general information about adding custom code:

Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme, then add the customization to your child theme’s functions.php file.

===

Please also note that, in our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for your additional questions from this thread. Thanks for your understanding.

I can say that at the wp-admin event edit screen, this text is displayed:

Note: The Eventbrite API does not yet support recurring events, so all instances of recurring events will be associated with a single Eventbrite event.

If you have any follow-up questions about this second issue, please do create a separate, new issue.

Thank you!

[Cliff]

Richard, I tried to replicate this issue but could not. Here’s a video of my testing in case it might help in some way: https://cl.ly/0I040K3D0R29

Since this isn’t currently a known issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Author]

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