[Cliff]

Hi, Patrick. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Lynton. Thanks for your interest in our plugin suite.

The free/core The Events Calendar plugin has a read-only REST API (full CRUD functionality is planned in the future). With read-only access, you could still copy data in some fashion, although you could do that with MySQL too.

Our Event Aggregator add-on can pull events from Site A into Site B, if both sites are running the free/core The Events Calendar plugin.

Anything other than this would be in the custom development realm, for which we don’t provide support. If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Rory. Thanks for your detailed request.

Event Tickets Plus (ET+) has a Global Stock feature that sounds like it’d be helpful to you. Please read about it and feel free to even try it out on a test event on your site and let me know if you have follow-up questions.

If your more complex requests aren’t possible with Global Stock, you could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Hi, Hannah. Yes, please do try that and see if it works for your needs.

Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme<i>,</i> then add the customization to your child theme’s functions.php file.

Please let me know how this goes for you.

[Cliff]

Hi. Sorry you’re experiencing this. I’ll do my best to help.

When I visit https://kehillah.org/calendars/schoolwide-calendar/ and click to the next month (September), it loads just fine but is at https://kehillah.org/calendars/schoolwide-calendar/?tribe_events_cat=schoolwide&tribe-bar-date=2017-09 (a slightly different URL)

How did you get to the https://kehillah.org/calendars/schoolwide-calendar/?tribe_events_cat=schoolwide&tribe-bar-date=2017-09 URL that does display no events found?

[Cliff]

Hi, Karen.

I think https://theeventscalendar.com/extensions/hide-others-organizers-and-venues-in-community-events/ might be useful for you instead of changing the Organizer and Venue fields to regular text entries.

The image is restricted by wp_max_upload_size(), which you can see in the code inside /wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/image.php

I’d recommend referencing our Themer’s Guide for /wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/taxonomy.php

https://theeventscalendar.com/knowledgebase/required-fields-for-events-submission-form/ documents what is available (just server-side PHP validation). You could request front-end validation as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page. This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can. If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

Please let me know how these things go for you and how I might be of further assistance to you.

[Cliff]

Yes. It redirects to https://wesleyanit.staging.wpengine.com/?post_type=tribe_events&p=11118, which is a 404

Which post had the ID of 11118?

[Cliff]

This reply is private.

[Cliff]

This reply is private.

[Cliff]

Hi. Sorry you’re experiencing this. Our development team understands the importance of getting Event Aggregator (EA) working properly for everyone and has made great improvements recently… but there are still a few more things to get ironed out, for sure. Part of the issue they’re struggling with is the inability to replicate some of the behaviors that users are reporting, which is why I want to make sure to collect all the details here.

===

1)

I see you have EA activated for both gorgecurrent.janellekoester.com and gorgecurrent.com

Which of these 2 sites is the one where you’re experiencing these issues?

2)

You said https://www.facebook.com/pg/thepagename helps… in comparison to what — a different URL?

3)

One bug that was fixed recently is when there were no new events to import since last time it was checked… it would show an error, which was inaccurate messaging. Could this possibly be the issue?

===

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi. Thanks for your detailed question.

If you look at the top of that tickets.php file, its comments will tell you where to put the override file. This is true for all of the PHP files that are able to be overridden via our Themer’s Guide.

/wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php can be copied to /wp-content/themes/[your-active-child-theme]/tribe-events/wootickets/tickets.php and then customized there.

Please let me know how this goes for you.

[Cliff]

Hi, Thiago. Sorry you’re experiencing this.

I looked through your System Information Report and didn’t see anything of concern.

Could you please link me to an upcoming event with tickets and then screenshot me its wp-admin Attendees screen?

Finally, please browser your server to see what’s in your wp-content/uploads directory and see if you can find any files that have a filename like qr_af2b…eeb5.png

[Cliff]

Hi. Thanks for your detailed question.

Unfortunately, the answer is no. Tickets aren’t currently flexible enough to apply to more than a single event. This limitation makes them not such a good fit for things like repeat performances (like a show playing twice per day for 4 days)…. copy and paste is all I can recommend here… other than adding your vote to this existing feature request: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3825421-reusable-ticket-defaults-profiles-as-per-venues-a

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Claudia.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers. We do not take on such work.

That being said, it might be helpful to know that things like Month View, List View, etc. are all custom archive views for the tribe_events custom post type. If none of that makes sense, it’s probably best to pass along this information to your hired hand of choice.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi.

Our plugin’s Customizer settings do not allow you to disable this or enter fully custom CSS rules.

You can add custom CSS code via your child theme’s style.css file, via WordPress 4.7’s Customizer CSS settings, or via a third-party plugin (not guaranteed or supported by us), like:

• SiteOrigin CSS (helps you visually build CSS selectors via its Inspector and Visual Editor, if that’ll help you)
• Simple Custom CSS
• Jetpack (supports regular CSS and the LESS and Sass pre-processors)

If you’re not a CSS expert, Jetpack’s Custom Design reference may prove helpful.

Please let me know how it goes for you.

[Author]

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