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Gotcha. Thanks.
This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:
There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
- Downloads / Version Numbers
- License Keys
- TEC Automatic Updates
- or TEC Manual Updates
- WordPress core updates
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.
If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.
Of course, we always recommend restorable database and file backups before modifying anything on your site.
If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).
Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.
You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)
Let us know what you find out.
Thanks.
Please reference add_ticket_to_cart() from /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/EDD/Main.php
It uses edd_set_cart_item_quantity() or edd_add_to_cart()
Really, however an EDD item got into the cart, if it’s there and makes it through checkout to processing, it sure sounds like a bug in the gateway if it then alters the purchased item(s) by changing the author when moving from processing to completed.
Please let me know what you find out from them and if I can be of further assistance on this topic.
I looked at your EA license key’s import activity, and I see nothing but successes.
I logged into your wp-admin and it displayed errors (red) next to imports that had zero new events. And these imports ran recently (e.g. 8 minutes ago, an hour ago, etc).
This bug (appearing as an error when really it was that no new events were found) was supposedly fixed recently, but obviously not in your situation.
Do you think the imports actually are not failing even though the messaging seems to indicate that they did?
Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme, then add the customization to your child theme’s functions.php file.
I hope this information helps!
Sorry, I’m not the one to ask regarding EDD gateways. Their tech support might have a suggestion.
Could you contact the gateway’s tech support to ask about this happening, particularly for regular EDD downloads?
In a Private Reply, could you please send a database dump and also provide a wp-admin login and finally, link to a an event series that is not working and matches the pattern?
You’re welcome.
I’ll await your reply, but please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed and you still need assistance, please open a new thread, adding your current problem description and also linking back to this thread.
Thank you!
Thank you for the details.
I experienced the console error you mentioned at your links, but we don’t have any admin-ajax.php bugs known to us and aren’t able to reproduce this issue.
Your initial post to this thread looked like it might have come from a reporting or monitoring software. Are you using something like this?
Do you have anything custom regarding access to the admin-ajax.php file? We’ve seen this be the issue a number of times due to misunderstanding of blocking this file in attempting to block anything with “wp-admin” in the URL.
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tribe_singleton() is located in the “common” subfolder: /wp-content/plugins/the-events-calendar/common/
It’s a git submodule that gets packaged into both The Events Calendar and Event Tickets. There’s logic to load the latest version of common if one is more recent than the other.
Here’s tribe_singleton’s declaration in that GitHub repository: https://github.com/moderntribe/tribe-common/blob/4.5.10.1/src/Tribe/Container.php#L28
So this shouldn’t be causing an error if you’re on the latest versions of all our plugins.
