[Cliff]

Thanks for clarifying, Andrei. Sorry you’re experiencing this.

This isn’t currently a known issue so it’s likely a plugin or theme conflict. I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Andrei.

Currently, Filter Bar only appears on the event archive views (Month, List, Photo, etc.)

It does not display when using the tribe_events shortcode, and it’s not able to be used standalone, having just the Filter Bar on the home page, for example.

If you want your calendar archive view to be your homepage, we can advise on that, but if you’re just wanting the Filter Bar itself to appear on the homepage along with your other homepage content, that’s not currently possible.

You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Hi. Sorry you’re experiencing this. It looks like not all of your plugins are at the latest versions.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

[Cliff]

Hi, Matthew. Thanks for your detailed question; screenshots always help.

Just as an FYI, the QR code gets added from /wp-content/plugins/event-tickets-plus/src/Tribe/QR.php via this code:

add_action( 'tribe_tickets_ticket_email_ticket_bottom', array( $this, 'inject_qr' ) );

And here’s a snippet to remove adding the QR code:

https://gist.github.com/elimn/36b24ada494337b5dad7

Please let me know how this goes for you.

[Cliff]

Hi, Cristel. I understand what you’re asking, but we don’t provide theme integration support, per our Scope of Support / Terms, and we’re limited on what we can provide for customizations.

I don’t have a copy of that theme to test, but you could ask Enfold’s support if they have any ideas, such as a filter hook to use.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Diego. If I’m understanding your request correctly, please give our Community Events add-on a try.

We have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Peter. At this time, we do not have automatic renewals so you should be fine. If your card does somehow get charged, then please complete our <u>Refund Request Form</u> and link back to this thread for reference.

We wish you the best!

[Cliff]

Hi. Everything looks to be working fine to me. Here’s what I see:

• RSS: https://cl.ly/3u3E1q0W1R39
• Calendar: https://cl.ly/1J3y0F2U2k3T

Please let me know if there’s something I’m missing.

[Cliff]

That snippet probably isn’t working with tickets; sorry about that.

I’m expecting the fix for this to be released in early November, but we don’t provide release dates so I can’t guarantee this.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

I’m glad I was able to help. Have a great Friday!

[Cliff]

Please report the issue to Avada. I have been glad to help thus far, but we really don’t provide debugging support for themes, per our Scope of Support / Terms.

[Cliff]

Please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see.

If you see any debug messages, you should resolve those first. Once you don’t have anymore, you should re-add your custom code and then you should get one or more debug messages. If you look at them carefully, you should see the file (functions.php) and the line number of that file that is causing problems.

Please let me know what you find out.

[Cliff]

I was able to replicate on our demo site, which doesn’t always run our latest version and doesn’t run a WordPress default theme like Twenty Fifteen, Twenty Sixteen, Twenty Seventeen, etc.

On my localhost site, which does, I was not able to replicate the issue.

Therefore, I’d lean toward the bug not being there in our latest release. I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

I’m so sorry this was your experience. It looks like your refund was already processed. If not, please complete our Refund Request Form and link back to this thread for reference.

You’re welcome to try us again in the future if you’d like.

[Cliff]

Excellent! I’m glad you found and were satisfied with that resource.

Have a great rest of your week.

[Author]

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