[Cliff]

Hi, Simon. Thanks for your interest in our plugin suite.

We’ve heard of https://wordpress.org/plugins/venue-check/ (third-party, not guaranteed or supported by us), but it works inside wp-admin instead of with our Community Events add-on, which enables front-end event submissions.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Gabriel. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, John. The fix for this was released yesterday: https://theeventscalendar.com/maintenance-release-for-the-week-of-1-november-2017/#tec

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

[Cliff]

Hi, Dave. So sorry about these frustrations.

Sometimes the Event Aggregator (EA) new license or license renewals take longer than expected to register with our servers.

Therefore, my guess is that the first EA license you renewed (probably both) should work by now.

Please give it another try now and let me know how it goes.

Once you get it figured out, we’ll process any refund you need.

[Cliff]

Rabbee, that link looks incorrect. Is there a different one for me to visit?

Because your question was so brief, would you be able to share an annotated screenshot, screen capture video, and/or relevant URLs to clarify exactly what’s happening here?

[Cliff]

Ah ha. I see the problem, which I confirmed on my own localhost testing site.

This is the CSS that’s adding the border at wpshindig.com’s Month View:

.events-archive.events-gridview #tribe-events-content table .type-tribe_events {
border-bottom: 1px solid #e0e0e0;
}

The issue is that this CSS selector does not apply when using the tribe_events shortcode, which it looks like your link is using.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

===

In our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread at https://wordpress.org/support/plugin/event-tickets for your additional questions from this thread. Thanks for your understanding.

FYI: I’d guess there’s a console error at your site, possibly regarding admin-ajax.php
(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

It may also help to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

[Cliff]

Great. Thanks for confirming.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Event Aggregator is the only one that would no longer function at all after your license expires.

All our other products would continue to function but wouldn’t receive access to our support forums or future updates.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Would you like to have me swap Aggregator for PRO or do you just want a refund?

If you want a swap, reply here and I’ll handle it for you. If you just want the refund, please complete our Refund Request Form and link back to this thread for reference.

I hope this info helps. Let me know if you have any follow-up questions about this topic.

[Cliff]

I see in your account that you have Community Events active as of Oct 30 and PRO is inactive (not renewed).

If I’m understanding your request fully, you’re submitting events via the Community Events form, but they’re not appearing in your event views.

Please check your wp-admin > Events and see if they are in Draft status.

You can change this setting at wp-admin > Events > Settings > Community tab

[Cliff]

You’re welcome. Thanks for your understanding.

[Cliff]

Hi, Abi. Thanks for your interest in our plugin suite.

Each of our product prices are for 1 year of support and updates.

More information is available at https://theeventscalendar.com/subscription-information/

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Benny. Thanks for your interest in our plugin suite.

There’s not a REST API for our tickets products.

The free/core Event Tickets plugin has this file: https://github.com/moderntribe/event-tickets/blob/4.5.7/src/Tribe/Data_API.php

However, I’m unsure exactly how it’s to be used by custom integrations… and our Event Tickets Plus add-on doesn’t use this class and I don’t see an API sort of file in its plugin directory.

However, if you’re using PHP on the same server, yes, you can use the various functions within your own code. If you purchase, I’d suggest starting by looking into /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi. Thanks for your detailed question.

Our Events Calendar PRO enhances (or adds) our plugin’s widgets and shortcodes. For example, you could display a specific category’s events.

We have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them. For example, if you buy PRO and determine that Event Aggregator isn’t a good fit for you but PRO is, we would leave the PRO order alone and fully refund the Event Aggregator order.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Geoff.

This is an existing feature request for RSVP tickets. I’ll add this thread to the list of requests and it should receive a reply if/when it is implemented.

Thanks for your patience and understanding.

In the meantime, you may be able to implement this by following our Themer’s Guide to override /wp-content/plugins/event-tickets/src/views/tickets/rsvp.php

[Author]

Posts