Cliff

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Viewing 15 posts - 1,651 through 1,665 (of 10,686 total)
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  • in reply to: PDF tickets Extension / problems #1411986
    Cliff
    Member

    This reply is private.

    in reply to: upcoming events #1411984
    Cliff
    Member

    Glad to hear that. Thanks for letting me know.

    Same to you 🙂

    in reply to: License key not working after renewal #1411622
    Cliff
    Member

    Excellent! Thanks for letting me know and for seeing this through to the resolution.

    Same to you 🙂

    in reply to: Problem with REST API #1411620
    Cliff
    Member

    We always try to document each hook with a docblock. Here is this one you’re asking about: https://github.com/moderntribe/the-events-calendar/blob/4.6.8/src/Tribe/REST/V1/Endpoints/Archive_Event.php#L67-L94

    Please let me know if you have any follow-up questions on this topic.

    in reply to: gov vendor #1411615
    Cliff
    Member

    I emailed you directly from Support's email address so please check your inbox.

    in reply to: upcoming events #1411355
    Cliff
    Member

    Please note that we normally do not provide such in-depth support — providing snippets — but we have leeway to go above-and-beyond for customers on occasion.

    Give this a shot and let me know how it goes:

    https://gist.github.com/cliffordp/60b5acf003fa68ad7803313d662c08e7

    in reply to: License key not working after renewal #1411325
    Cliff
    Member

    Sorry for the trouble. Others haven’t been reporting this so I fully deleted your previous license key from our system, just to ensure it’s not getting in the way anywhere.

    Maybe there’s some caching on your site or browser that’s affecting things.

    Please allow it a day or two to see if it resolves itself. If it doesn’t, I’d suggest following these recommended troubleshooting steps for your own site:

    There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

    Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

    If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

    Of course, we always recommend restorable database and file backups before modifying anything on your site.

    If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

    Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

    You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

    Let us know what you find out.

    Thanks.

    in reply to: Events Calendar PRO Upgrade Error #1411130
    Cliff
    Member

    Hi, Kjell. Some of our users are experiencing this error; sorry you’re one of them.

    I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands. They need to assign it, code it, test it, and schedule it for release.

    I apologize for this issue and appreciate your understanding and patience.

    For now, please manually update the plugin: https://theeventscalendar.com/knowledgebase/manual-updates/

    Cliff
    Member

    Hi. Sorry you’re experiencing this known bug.

    I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

    I apologize for this issue and appreciate your understanding and patience.

    In the meantime, you can perform updates manually by following https://theeventscalendar.com/knowledgebase/manual-updates/

    in reply to: cannot find login information to renew premium plugin #1411115
    Cliff
    Member

    Hi, Scott.

    We don’t have any user account where the purchaser had “vistadelmar.org” in their email address. Additionally, we didn’t find your own email address in our system.

    Since your license is expired anyway (and there’s no renewal discount so the price is the same), please just re-purchase it and you’ll have your own user account with everything in that account setup how you want it to be.

    Please let me know if you have any follow-up questions on this topic.

    in reply to: CSS settings don't work #1411077
    Cliff
    Member

    Hi, David. Are you referring to the “Events template” setting (https://theeventscalendar.com/knowledgebase/wp-admin-settings-overview/#display)?

    If yes, this can affect the layout but won’t affect the CSS.

    The “Default stylesheet used for events templates” setting can affect the CSS that loads on the page but it’s not an “either-or” thing between the theme and our plugins.

    Does this information help clarify things for you?

    If not, would you be able to share an annotated screenshot, screen capture video, and/or relevant URLs to clarify exactly what you’re experiencing?

    in reply to: The Events Calendar PRO Upgrade Error #1411012
    Cliff
    Member

    Hi, John.

    Some of our users are experiencing this error; sorry you’re one of them.

    I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands. They need to assign it, code it, test it, and schedule it for release.

    I apologize for this issue and appreciate your understanding and patience.

    For now, please manually update the plugin: https://theeventscalendar.com/knowledgebase/manual-updates/

    in reply to: Google Maps API error: MissingKeyMapError #1411003
    Cliff
    Member

    Hi, Richard.

    I’m unsure about that fatal error message (maybe disable The Events Calendar’s logging?), but please reference https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/ to get your Google Maps API Key setup correctly.

    Please let me know how this goes for you.

    in reply to: Sort Events Grouped by month #1410815
    Cliff
    Member

    The last snippet at https://paulund.co.uk/order-meta-query should be helpful to you. https://codex.wordpress.org/Class_Reference/WP_Meta_Query may be of help to you as well.

    Another idea is that you may be able to get away with simply doing the same as https://github.com/moderntribe/the-events-calendar/blob/4.6.8/src/Tribe/Query.php#L387 — but replacing __CLASS__ with Tribe__Events__Query

    Please let me know how this goes for you.

    in reply to: upcoming events #1410793
    Cliff
    Member

    1)

    I’m glad that worked for you 🙂

    2)

    Your screenshot is from Events Calendar PRO. It’s actually in The Events Calendar.

    You don’t need to navigate there unless you are going to reference it for the sake of creating your own snippet, which you said you weren’t comfortable doing.

    For your request, you initially said, “to go back to the previous page” and provided a bit of JavaScript — basically acting as the browser’s “back” button.

    Now you’re saying the “All Events” link should go to your homepage instead of your Events page, right?

    If yes, are you wanting your Events page to basically be disabled, always redirecting to your homepage?

Viewing 15 posts - 1,651 through 1,665 (of 10,686 total)