[Brendan]

Hi Rob,

I have seen other customers use this: https://wordpress.org/plugins/business-directory-plugin/

Not sure if that helps, but you can definitely try it out.

Thanks,
Brendan

[Brendan]

Hi Rainer,

I see they have your ticket still and will respond. Unfortunately they are at a retreat for the company.

Thanks,
Brendan

[Brendan]

Hi there,

Can you also try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. I see you have a float: left on the thumbnail image. Not sure if you or theme added it but that is what is causing the issue. If it was added by your theme, just add this css to your style.css file or the custom css for your theme:

.tribe-events-tooltip .tribe-events-event-thumb {float: none;}

Let me know if that works.

Thanks,
Brendan

[Brendan]

Hi Sue,

I’m sorry to hear that your “related events” results are sub-par. Tags and categories are weighed equally by the function that loads related events, but if you would like to change the function at all, you can indeed do this.

Modifying the function OR adding location-based relationships are both, unfortunately, code customizations. I say “unfortunately” because we cannot help with code customizations. Check out “product support” on this page for more information about that → http://theeventscalendar.com/terms

That being said, there are two filters you can use:
• tribe_related_posts_args
• tribe_get_related_posts

These are quite powerful on their own and I hope you find them useful. To learn more about these filters, and about the function that gets related posts in general, then head to this file in your plugin files for Events Calendar Pro:

1	events-calendar-pro/src/functions/template-tags/general.php

The function to look for is called tribe_get_related_posts().

I hope this information helps. Best of luck with your customizing!

Thanks,
Brendan

[Brendan]

Hi there,

We do work with DIVI. Not sure about TOOLSET but since its a standard plugin that shouldn’t need to interact with our plugins, it should be fine. We do offer a 30 day refund.

We’re very interested in multilingual support for our plugins and have been working directly with the fine folks on the WPML team to make that happen. Getting both our plugins and WPML to be fully compatible with one another is a very difficult that requires both our teams to work together and it will definitely take some time to get 100% of the way there.

In the meantime, The Events Calendar does fully integrate with WPML and we are committed to keeping that in tact. We’re currently working on the same level of support for Events Calendar PRO and making good headway.

If you’re noticing an issue with The Events Calendar and WPML, please do let us know what that is so we can replicate the issue and properly file a ticket to fix it in an upcoming release. If, however, you are running into trouble with our other plugins, that’s something we’re already aware of and working on with the WPML team one plugin at a time.

Thanks for your patience and understanding while we work towards full integration! It’s a lot of work but we’re eager to make it happen and appreciate your support while it happens.

Hope that helps.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. Our plugin solely works with the WordPress platform. We do not have API documentation but we do have a theming options and provide our actions, hooks, and filters to customize the plugin.

Hope that helps.

Thanks,
Brendan

[Brendan]

Hi Susan,

Thanks for emailing support. Looks like its missing the API key. You will need to generate one on Google.

In the admin section of your site go to Events > Settings > APIs and in the Google Maps API section click the link to create an api key. This will redirect you to Google where you will be required to sign in or setup up a Google account. Once Google gives you the key, you can copy and paste it in your site.

Let me know how that goes.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. I tested this on my test site and it appears to be working in all views. I do see the error on your console so I am creating a bug ticket.

We will keep you posted with results.

Thanks,
Brendan

[Brendan]

Hi Brian,

Thanks for chiming in and offering the link.

jndcellars, I’m helping Andras out since he is on a retreat.

You were able to follow the Go Daddy instructions and get this resolved?

Thanks,
Brendan

[Brendan]

Hi Shayne,

Andras is out on a retreat so I will try and help. In regards to you confirmation, that is correct. It creates the product and you can then go and assign things like category to it manually.

Once you purchase our premium plugin we do give you access to our premium support forum where you can find extensions and request further snippets if available. If its out of our scope, we can then give you a list of recommended customizers to help.

Hope that helps!

Let me us know if you have any other questions, and for whatever reason the plugin does not meet  your needs, you can request a refund within the first 30 days.

Thanks,
Brendan

[Brendan]

Hi there,

Andras is out on company retreat so i will try and help.

You can also try reinstalling the plugins by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled).

Go ahead and take a screenshot of any error messages you may get in the debug mode and send them here.

Thanks,
Brendan

[Brendan]

Hi Shane,

Does visiting WooCommerce > Products > Display and unchecking the ‘Redirect to the cart page after successful addition‘ option accomplish the behavior you’re going for?

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues. So it sounds like there is a conflict between the theme and our plugin.

Can you send me a link to your site so I can see this firsthand? I’m a visual person, and I can often be more helpful in giving solutions to problems I can see and interact with.

Thanks,
Brendan

[Brendan]

Hi Marc,

Thanks for emailing support. I will answer your questions below. We also give a 30 day refund if you find this does not meet your needs.

1) Adding events:
Yes

a. Only community members can add an event.
Yes, if you have the community events addon

b. Anyone can add an event, even if they are not a member of the community.
You can control if events are anaymously submitted or if they need to register, but you can’t do both.

2) An event needs to be owned by multiple community members. The list should of available members should be exposed in a drop down with type ahead.
Members can only edit their own events.

3) The event owner(s) should be able to revise the event before or after approval.
Yes, they can do both.

4) An email should be sent to a community manager when an event is submitted or approved.
Yes

5) When a new event is approved an email should be sent to all members that have signed up for notifications for that specific event type.
Yes, multiple people can be notified.

6) Community managers should only be able to approve specific event types.
Only admin can approve events. You can set the events to go into draft mode on submission then the admin will need to approve.

7) Events should not be published, either new or revised, until they are approved by a community manager.
yes

8) When an event is revised and waiting for approval, the previously approved event details should still be display, and the event should show in the calendar.
Not out of the box but we do have a filter in our premium forum that handles this.

9) Tickets are needed for the event, but all tickets will be free. How can ticket pricing be disabled or hidden?
You just set the price to free. or you can use css from our premium forum to hide it complete.

10) On the event detail page, the ticketing section needs one button: “Attend” or some other wording. No other details are needed.
It normally says RSVP but with a filter you can change the wording.

11) A list of members signed up for the event needs to be displayed on the event detail page.
You will need the community tickets addon for this.

12) I would like to be able to embed a map in the event details page from another site (www.ridewithgps.com)
Editor is a text block so you can embed a map iframe as well.

13) A member should be able to withdraw from an event that they have signed up for.
You can allow members to modify or cancel their RSVP.

14) The event owner(s) or a community manager should be able to cancel an event.
Event organizers can cancel and can be setup in settings

15) If the event is cancelled, an email should be sent to all members that have signed up for that event.
This would need custom development and we can refer you to someone.

16) A reminder email should be sent to all members that are signed up for the event at least 12 hours before the event.
This would need custom development and we can refer you to someone.

Thanks,
Brendan

[Author]

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