Events not showing on Map View

[Renato Santelices]

Hi,
I have the same problem explained on this discussions:

Not all Events in the Overview

Exactly the same problem

On the first, Patricia from your team acknowledge this bug and later on that discussion Nico Santos said that in the last update the bug is corrected, but it’s not. As Rainer Robert Schmidt, doesn’t work for me.

This is a big problem for me, because the bug is taking place on a website I was working on and just delivered to my client.
I’ll be waiting an answer, hopefully as soon as possible.
Regards,

[Brendan]

Hi Rainer,

I see they have your ticket still and will respond. Unfortunately they are at a retreat for the company.

Thanks,
Brendan

[Renato Santelices]

Hi,
I’m contacting you because it’s hard to believe to me that more than a week has passed and haven’t received an answer to this support request. May I remind you that is a paid plugin and, as your webpage states, the license grant updates and support for the period agreed (described on your website as “impeccable support”). Would be understandable if were a free plugin, but I payed license for 3 different plugins on a bundle. What I get is a week long wait? On Rainer Robert Schmidt discussion he received an answer asking a question he answered on his previous post (Update solved the issue? = No) and on Jan Gunnar discussion was answered with the “testing for conflicts answer”, just to make time. Why I’m assuming this? because the problem appeared on sites that were working as is, no change were introduced except the last ‘the events calendar’ updates. Why would be external changes the first guess then?
I understand the retreat deal, everyone need to rest. But a contingency measure should have been taken to respond this kind of urgency. We the clients use your plugins to work, and when your client is breathing down your neck a week is more than a professional or serious wait to have a plugin serving is primary purpose.
I hope to have a solution for this problem as soon as possible, for us all with the same problem. Would be sad to end with a negative opinion of a good plugin just because of improvable support.
Regards,

[Brendan]

Hi Renato,

I apologize and understand the concern. We had very low support staff for the past week and most our coming back now to address your concerns.

Thank you for your patience.

Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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