[Brendan]

Hi there,

Thanks for email support and for the question. Multiple day events should show up as such. Can you post a screenshot of your event details in the wp-admin?

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues with updating.

Can you you try deleting the plugin completely from the wp-admin and uploading through FTP?

Let me know how that goes.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues with the timezone.

Can you also try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues with performance. First, have you followed our performance guide ?

Let me know how that goes.

Thanks,
Brendan

[Brendan]

Hi Ann,

Thanks for email support. In your case the best and least expensive option would be to buy the event aggregator and the events calendar pro. Then you would setup a category for each business and import events into that category. Once you purchase the plugins, we have a knowledge base to help with this. If for whatever reason this does not work, we do offer a 30 day refund.

Let me know if you have any other questions.

Thanks,
Brendna

[Brendan]

Hi Erich,

Can you tell me the price you are seeing and how much you billed your client?

Let me see if this is something we can help with.

Thanks,
Brendan

[Brendan]

Thanks for reaching out! I’d be happy to help you with this, but first will you please post this question in ourEvents Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Thanks,
Brendan

[Brendan]

Hi there,

I think this may be a duplicate ticket. In any case, can you also try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

Thanks,
Brendan

[Brendan]

Hi there.

Thanks for emailing support and sorry you are having issues with the export.

Can you also try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

Thanks,
Brendan

========================
PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/export-not-working/

[Brendan]

Hi Guy,

Please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket.

Send me what errors you are receiving and also I would completely remove the EA plugin and reinstall it before doing this just in case there is a corrupted file.

Thanks,
Brendan

[Brendan]

Hi Stephen,

Thanks so much for posting what works. I will marked this as resolved in case another customer runs into this issue.

Thanks,
Brendan

[Brendan]

Anytime Christian!

Let us know if we can do anything else for you.

Thanks,
Brendan

[Brendan]

Hi Mike,

Thanks for the info. Looking at the info, I am not seeing anything that would stand out as an issue. However, I am getting another dev to look at this. In the meantime, how many events do you have on the site in total?

Also, Is wpengine able to look at php memory limits when you go to the event page to see if you are maxing that out?

Thanks,
Brendan

[Brendan]

Hi there,

Please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket.

Send me what errors you are receiving and also I would completely remove the EA plugin and reinstall it before doing this just in case there is a corrupted file.

Thanks,
Brendan

[Brendan]

This reply is private.

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