Events Calendar PRO update failure

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  • December 19, 2017 at 6:17 am #1408664
    sscott201
    Participant

    Update of Events Calendar PRO to latest version failed with error displayed in attached screenshot. Hostmaster wants to know what type of compression you are using.

    December 19, 2017 at 2:42 pm #1409233
    Brendan
    Keymaster

    Hi Stephen,

    Thanks for emailing support and sorry you are having issues with the update. Can you try downloading a fresh copy from your My Account > Downloads page and upload the plugin via ftp manually?

    Let me know how that goes.

    Thanks,
    Brendan

    December 25, 2017 at 6:39 am #1412615
    sscott201
    Participant

    What worked was:

    1. Deactivate and delete prior version of PRO.
    2. Download current version to my computer from your site.
    3. Install current version through upload function on plugins dashboard
      page.
    December 26, 2017 at 8:49 pm #1413071
    Brendan
    Keymaster

    Hi Stephen,

    Thanks so much for posting what works. I will marked this as resolved in case another customer runs into this issue.

    Thanks,
    Brendan

    December 27, 2017 at 3:27 am #1413150
    Stephen McGrady
    Participant

    Hi both,
    Thanks for the thread – I managed to solve the same update issue by following the delete/upload procedure above. However, before using the dashboard upload I tried the manual FTP approach but my ISP blocked the upload with the following message which is worrying:

    The file you uploaded, events-calendar-pro.4.4.20.1.zip, contains a virus so the upload was canceled: Zen.BlockedArchive.JS.UNOFFICIAL FOUND

    December 27, 2017 at 9:13 pm #1413703
    Brendan
    Keymaster

    Hi Stephen,

    Thats weird. It should not say that. Do you have a control panel with a file manager where you can upload the plugin there?

    Thanks,
    Brendan

    December 30, 2017 at 2:15 am #1414986
    Stephen McGrady
    Participant

    Hi Brendan,
    I’m not sure I understand your questions, so my answer might not make sense, but, yes, I got the message when I used my ISP ‘s Control Panel upload facility. As I say, when I followed the manual procedure using the WordPress dashboard it worked.

    January 3, 2018 at 10:27 pm #1417681
    Brendan
    Keymaster

    Hi Stephen,

    Interesting. The zip file should not have any malware obviously so that is weird. But if its working, then that is good. Let us know if you run into this issue again.

    Thanks,
    Brendan

    January 25, 2018 at 8:36 am #1435992
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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