[Brian]

Also, if you need the events backup you can try downgrading to the last working version for you.

You can download the older versions from your account here on theeventscalendar.com

Older versions of the core plugin here:
https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps to manually update:

Manual Updates

That process does not delete nor change settings or events, but it is always a good idea to backup just in case.

[Brian]

Did you view the event views (month, etc) with Twenty Fifteen theme active and it was not working then?

[Brian]

Hi,

Thanks for that link.

I am seeing an issue with the iCal importer reading those events in the admin so I believe there could be a bug here.

Did you just start having the problem?

Did you recently upgrade the plugins?

Let me know and we can go from here.

[Brian]

This looks to be a bug and I am creating a bug ticket for it.

Not sure what the exact bug is as it worked correctly in one of my sites.

I also do not have a timeline for when it will be fixed.

If that does not work for you then please request a refund following our policy outlined here:

Refund Policy

And we can take care of it. Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

Try adding this snippet to your theme’s functions.php:

/*
* Events Tickets Plus - WooCommerce Tickets - Prevent Ticket Email from being sent.
* @ Version 4.0
*/
add_action( 'init', 'wootickets_stop_sending_email' );
function wootickets_stop_sending_email() {
if ( class_exists( 'Tribe__Tickets_Plus__Commerce__WooCommerce__Main' ) ) {
$woo = Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance();
remove_filter( 'woocommerce_email_classes', array( $woo, 'add_email_class_to_woocommerce' ) );
add_action( 'woocommerce_email_after_order_table', array( $woo, 'add_tickets_msg_to_email' ) );
}
}

Let me know if that works for you.

Cheers

[Brian]

Hi,

For sure we need to get this resolved with you.

Details if you need to noodle around

I appreciate the offer!

However, our current policy is not to accept logins or to log in to customer servers/WordPress installations.

I am not seeing any other reports of this. So it looks to be unique to your site.

Can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

And see if that can narrow down the cause of this.

Thanks

[Brian]

This function does not exist for some reason:

peTheme()

So it throws an error.

Was that in your theme’s functions.php and it got deleted some how?

It look to be specific to your theme.

[Brian]

You’re welcome.

Sorry we can’t help more.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

That is WooCommerce’s coding can you reach out to them and see if you can get help there.

There is nothing we can change in our plugin that would fix that it would be on WooCommerce’s end.

I would verify you payment gateway is active.

I would also try to see if adding Cash On Delivery works just to see if something shows there.

[Brian]

Great, glad it helps,

By automatic updates I mean the process you went through. Our plugins will not just update themselves you have to initiate the process. By automatic I mean not having to download and the upload the plugin.

I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

WooCommerce handles all the payment all the tab settings are in WooCommerce.

“Your theme does not declare WooCommerce support – Please read our integration guide or check out our Storefront theme which is totally free to download and designed specifically for use with WooCommerce.”

I ignore this message and everything works fine for me on my test site.

I would check your Payment settings in WooCommerce.

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

I personally use an App called Scan on my iPhone it works great for me as I can choose the browser it opens in.

I find though the reviews are not so good, but I have not had an issue.

Besides I do not have any recommendations, but can try to answer some more questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

Try going to Events > Settings > Display Tab > Date Format Settings > Date without year

Then match that input to the Date with year input above it.

That worked in my test of it.

Let me know how that works for you.

Thanks

[Brian]

I am sure there is a way to modify it, but it would have to be in the plugin files themselves so you would have to make the changes after every update or fork the plugin.

I am not able to provide much more on customizations like this unfortunately and can only support the features we ship with.

Thanks

[Author]

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