[Brian]

Hi,

We received your request and have refunded your purchase. You should get the funds back in your account in 5 to 10 business days per the processor’s guidelines.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

The plugin listed is another plugin with a similar name, but it not The Events Calendar.

So there are no security issues with our plugin at this time.

Let us know if you have any follow up questions.

Cheers

[Brian]

Hi

We have answered and refunded your purchase per this ticket:

https://theeventscalendar.com/support/forums/topic/cancel-my-order-refund-required/

[Brian]

Hi,

Sorry for the issues you are having and bringing this to our attention.

I am not seeing those files in our plugins.

The file paths you provided are from The Events Calendar the core version of our plugin.

So I started looking there.

You can review our coding that is delivered from WordPress to every ones site here for the latest version:

https://plugins.trac.wordpress.org/browser/the-events-calendar/tags/4.6.12

I do not see those files listed there.

I also downloaded the plugin right now to see if maybe they are hidden and could not find them then either.

You also mentioned PRO, did you have any files cleaned from that plugin? I downloaded the latest version to my computer and did not see anything that should not be there.

Do you have any information how they might have gotten in besides the file listing?

Let us know and we can go from here.

Thanks

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

You can change that with a WordPress setting.

Go to WordPress Settings > General > “Week Starts On”

Then change that to Sunday and the month view will now start on Sunday.

Thanks

[Brian]

Hi,

Thanks for the interest in our plugins.

We do not have a timeline for when we might support Event Tickets with WPML.

I updated the article you referenced to remove “is planned for later this year”

Sorry for the confusion on that.

Let me know if you have any follow up questions.

Cheers

[Brian]

Hi,

Thanks for using the Events Calendar. I can help out here.

It looks like we sent out a notification for your refunded license.

That is the last notification we send out (30 day after expiration)

So you will not get another. I will also create a ticket to tighten up our system and not send them to refunded licenses.

Sorry again for the confusion.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi Crystal,

If you purchased in error we do have a 30 day refund.

To request a refund please follow our policy outlined here:

https://theeventscalendar.com/knowledgebase/refund-policy/

And we can take care of it.

You do have 3 sites attached to your business license if you want to remove any of them to add a new site please remove it from your license key page:

https://theeventscalendar.com/license-keys/

Thanks

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Sorry for the issues you are having. I can help out.

Looks like someone on our team accidentally renamed the Event Tickets Plus product to Cart.

I have changed it back.

I looked at your account and it looked like it correctly created a license for Event Tickets Plus even with the product name error.

Are you seeing it here under downloads:

My Account

Also do you see the license under this page:

https://theeventscalendar.com/license-keys/

Let me know and I can create a new licnese if not.

Also, the plugins do work without a license so you can download and install to get going. The license is only needed for automatic updates in the website.

Let me know what you find out and we can go from here.

Thanks

[Brian]

You’re welcome, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

We have a bug on the site where it shows alerts on refunded licenses.

We have a fix coming out within the next couple of days to fix it.

Thanks for bring it to our attention.

Cheers

[Brian]

Hi,

Sorry for the issues with this.

I went ahead and extended your license for one year.

You should now see it in your account.

By chance did you renewal from using a link in an email or from your license page on our website?

Cheers

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Author]

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