Modern Tribe does not accept Paypal

[Christian Spanik]

Hi There,
I´m trying to renew a licences. Since three days no I only got a message about a technical error and the advise “try again later” (German Quote: “Leider ist ein Systemfehler aufgetreten. Versuchen Sie es später noch einmal.”)
After talking to paypal I got the information, that there is no issue with paypal – the problem seems to be at the website of modern tribe. Any known issue? Andy Advice from your side?
Greetings
ChriS

[Brian]

Hi,

Sorry for the issues you are having.

I can try to help out here.

I looked up the orders and only seeing this message:

Order cancelled by customer. Order status changed from Pending payment to Cancelled.

There has been other successful PayPal orders since you tried to make yours.

I found a couple mentions of this from searching on other sites, but no one had presented a solution and it looks to be rare.

One person said it was an issue with not sending the Shipping Information, but as it is a downloadable product that is typically not needed.

I changed a setting that might help.

Please try again.

I also, extended your license a week so we have some time to figure this out.

Thanks

[Christian Spanik]

Hi Brian,
thanks for your help and the extension of the key.
I was traveling a lot the last weeks. So I had no change check the actual situation.
Today I tried again and everything worked without any problems.
So thanks again!
Christian

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Author]

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