ORDER ISSUE

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  • November 5, 2017 at 12:26 pm #1375649
    Crystal
    Participant

    I added Event Tickets Plus to my cart but when I checked out it sold me the “cart” plugin instead. I retested to make sure I didn’t make a mistake and the same thing happened. Can you please get in touch with me about my order to get this resolved as I need the Event Tickets Plus plugin for the site that I am developing.

    Order #1375644

    November 5, 2017 at 5:12 pm #1375702
    Brian
    Keymaster

    Hi,

    Sorry for the issues you are having. I can help out.

    Looks like someone on our team accidentally renamed the Event Tickets Plus product to Cart.

    I have changed it back.

    I looked at your account and it looked like it correctly created a license for Event Tickets Plus even with the product name error.

    Are you seeing it here under downloads:

    My Account

    Also do you see the license under this page:

    https://theeventscalendar.com/license-keys/

    Let me know and I can create a new licnese if not.

    Also, the plugins do work without a license so you can download and install to get going. The license is only needed for automatic updates in the website.

    Let me know what you find out and we can go from here.

    Thanks

    November 6, 2017 at 6:54 am #1376051
    Crystal
    Participant

    Thank you of the quick reply. I do see it showing up as the Event Tickets Plus in the downloads now. I didn’t realize that I had purchased a business license for it previously which means this one wasn’t needed but my mistake there.

    November 6, 2017 at 8:06 am #1376152
    Brian
    Keymaster

    Hi Crystal,

    If you purchased in error we do have a 30 day refund.

    To request a refund please follow our policy outlined here:

    https://theeventscalendar.com/knowledgebase/refund-policy/

    And we can take care of it.

    You do have 3 sites attached to your business license if you want to remove any of them to add a new site please remove it from your license key page:

    https://theeventscalendar.com/license-keys/

    Thanks

    November 28, 2017 at 8:36 am #1393796
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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