Billing Issue on renewal for Events Calendar Pro – again

[Jamie Curley]

On 11/8 I opened a case as I had been billed twice for Events Calendar Pro. That was resolved and I was refunded. However, today I got ANOTHER email stating my business license expired a month ago. My current licences is good thru 11/2018. Not sure where the mistake/confusion is – but could you check into why I keep getting erroneous notification?

[Brian]

Hi,

Thanks for using the Events Calendar. I can help out here.

It looks like we sent out a notification for your refunded license.

That is the last notification we send out (30 day after expiration)

So you will not get another. I will also create a ticket to tighten up our system and not send them to refunded licenses.

Sorry again for the confusion.

Let me know if you have any follow up questions.

Thanks

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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