[Brian]

Hi,

Thanks for using the Events Calendar. We will be able to help you out on WordPress.org

But, please do not bump us on the Pre-Sales Forum about your issue on WordPress.org.

We will get to your thread there when our staff scans it for our weekly pass.

Since this question is not pres-sales related I am going to close it. Please post all support questions on WordPress.org:

The Events Calendar

Thanks!

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

You are correct it is $89.00 each and the renewal rate is 30% of the current price so $62.00 each.

Let me know if you have any follow up questions.

Thanks

[Brian]

Ok so I did some testing and appears to be an issue with 4.1.1.

In 4.1 it worked correctly.

I would recommend downgrading to to 4.1 for the iCal Importer and stay on that version until there is a fix released.

You can download the older versions from your account here on theeventscalendar.com.

I updated your account so you should have access to it.

And follow these steps for manual updates:

Manual Updates

That process does not delete nor change settings or events, but it is always a good idea to backup just in case.

You are going to have to delete the events and then re-import them to correct them. When you delete them make sure to add this snippet first to your theme’s functions.php or it will not re-import the events. Also please empty the trash too.


/*
* Prevents iCal importer from saving a copy of "deleted" events
* This means when you rerun an import, it will reimport any events you previously deleted
*/
function tribe_ical_dont_save_deleted () {
$ical_importer = Tribe__Events__Ical_Importer__Main::instance();
remove_action( 'before_delete_post', array( $ical_importer, 'deletedEventSave' ) );
}
add_action( 'wp_loaded', 'tribe_ical_dont_save_deleted' );

Let me know if that works out or you have questions on what to do.

Thanks

[Brian]

Ok so I did some testing and appears to be an issue with 4.1.1.

I would recommend downgrading to to 4.1 for the iCal Importer and stay on that version until there is a fix released.

You can download the older versions from your account here on theeventscalendar.com

And follow these steps for manual updates:

Manual Updates

That process does not delete nor change settings or events, but it is always a good idea to backup just in case.

Let me know if that stops the duplicates.

[Brian]

Ok I recommend setting up WordPress Debug. That might reveal an error causing this.

To setup follow this link WordPress Debug to see what errors are showing when you try to recreate the issue a couple times in this file: /wp-content/debug.log

Let me know what you find out.

[Brian]

Ok I am seeing it here:

http://translations.theeventscalendar.com/projects/event-tickets-plus/sv/default

You can download the latest PO file from there as well.

[Brian]

Hi,

How strange, I am not see it.

I retested the snippet and it worked as it should.

Are you getting other errors that might cause all the emails to stop on your site?

Did you have any other custom coding still in your site that might conflict with this.

As for new features.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

Yep you can renew and use it on a different domain.

In fact you could change domains anytime you like.

To do that remove your license keys from your account on TheEventsCalendar.com and then reactivating them on your new domain and that should be it.

To do that, login to your account and go to My Account > License Keys

Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

Let me know how that works out for you.

Thanks

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Glad that helps some.

Not sure what you mean by this:

If I have a laptop/bluetooth scanner combination, where do I need my cursor to be focusing on when scanning tickets

Can you clarify that and I will try to help out.

Thanks

[Brian]

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[Brian]

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