[Brian]

Thanks Andy.

So the week view issue is the full content is being displayed and not just an excerpt using the tribe_events_get_the_excerpt function. To fix this in 4.0 follow these steps:

Within the main Events Calendar plugin, navigate to the src > functions > template-tags > general.php file and open it within your preferred text editor.

Navigate to line #1320 within that file. It should look like:

$excerpt = wp_trim_excerpt( $excerpt );

You can change that line to be:

$excerpt = wp_trim_words( $excerpt, '55' );

Where “55” is the number of words that you would like the excerpt to be there.

Let me know if that fixes the week view issue.

Thanks

[Brian]

Hi,

There is a bug and we are working on a fix for this.

Right now to have recurring events on the same day, but with different times they need to be separate recurring events.

I have added this ticket to our bug ticket and we will update it once we have a fixed released.

Let me know if you have any follow up questions.

Thanks

[Brian]

After you get the message are you then clicking “Save Changes” at the bottom of that page?

[Brian]

Ok Good luck to you then.

I am closing this out as there is nothing we can do here as it is not our product.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

I tested this on my site and it worked for me.

I would check the file again and confirm the change.

Also, make sure the quotes are single on each site and not curly quotes or anything like that as that might not work then.

[Brian]

Glad it helps.

Matthew, let me know if you would like help still.

If anyone else has this issue please create a new ticket and we can help you one on one.

Thanks

[Brian]

Hi,

Sorry for the issues here. I can work with you to resolve this.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out.

Thanks

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

You’re Welcome

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Here is a quick guide:

How to check in using Ticket Plus’s QR Codes:

1. Get an App for your phone or tablet that can read QR codes (Scan for IOS is what I use)
2. Setup the Scanner App to open in a browser or in the app itself (I used Chrome as my browser with the app and signed in there)
3. In either sign into your site with at least a author level account or create a special account with edit_posts and read capabilities (User Role Editor is an easy plugin to do this with)
4. Scan the QR Code and you will get a success message such as “This Ticket with ID xxxx was checked in.”

If you are just seeing the event page with no success message it does not recognize you as logged in.

If anyone is having issues with this, please create a new ticket and we can help out.

Thanks

[Brian]

Hi,

Sorry about the confusion here. I was under the impression QR codes were not included in 4.0.

However, they are indeed included in 4.0.

How to check in using Ticket Plus’s QR Codes:

1. Get an App for your phone or tablet that can read QR codes (Scan for IOS is what I use)
2. Setup the Scanner App to open in a browser or in the app itself
3. In either sign into your site with at least a author level account or create a special account with edit_posts and read capabilities (User Role Editor is an easy plugin to do this with)
4. Scan the QR Code and you will get a success message such as “This Ticket with ID xxxx was checked in.”

If you are just seeing the event page with no success message it does not recognize you as logged in.

If anyone is having issues with this, please create a new ticket and we can help out.

Thanks

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Having said that this is a WordPress setting.

To change the start day for the events calendar go to this setting in your admin and choose the day you would like:

Admin > Settings > Week Starts On

Thanks again!

[Brian]

Hi,

I do not think that is coming from Facebook. I could be wrong, but I would contact Facebook directly about this.

I have removed that url as I do not want any other users using it.

Thanks

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Having said that we do not put “Register For This Event” buttons with our plugin and that is most likely in your theme and they might be able to help you out better there.

Thanks again!

[Author]

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