[Brian]

Great, glad it helps, this will be fixed in 4.0.1 too.

I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

If it is not working for you the only other solution would be to downgrade all the plugins to 3.12.x.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

[Brian]

Hi,

Sorry for the issues here. I can work with you to resolve this.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out.

Thanks

[Brian]

Great, glad it is working!

I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Unfortunately, our ticketing plugins do not support WPML.

That us only the core plugin and Pro right now.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

Thanks

[Brian]

Hi Andy,

When I tested it, it fixed it for me.

Those tooltips were never designed to display full content with markup.So it may work in Month View, but it is not a feature we support.

I could be wrong, but that is my initial thought on it.

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Great thanks.

That is what we have been telling people as well until we can get a fix out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Thanks for the interest in our plugins.

The license key is only needed for Automatic updates so you do not need more then one license if you have a live site and a local dev site.

We have this guide for this very thing:

https://theeventscalendar.com/knowledgebase/using-one-license-for-your-live-and-dev-sites/

And more license guides here:

https://theeventscalendar.com/knowledgebase-category/install-licenses/

Cheers

[Brian]

Hi,

Thanks for the interest in our plugins. They are not WPML ready.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

Cheers

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

To request a refund please follow our policy outlined here:

Refund Policy

And we can take care of it. Thanks

[Brian]

Hey,

Thanks for reaching out to us and bringing this issue to our attention!

We’ve got this bug logged in our internal tracking system and will notify you here as we make progress on this issue. I apologize for any inconvenience that this issue has caused.

In the meantime, you can fix this issue by making some quick modifications to the core plugin. These changes will get overridden with the next update which will include an official fix to this issue.

Within the main Events Calendar plugin, navigate to the src > functions > template-tags > general.php file and open it within your preferred text editor.

Navigate to line #1320 within that file. It should look like:

$excerpt = wp_trim_excerpt( $excerpt );

You can change that line to be:

$excerpt = wp_trim_words( $excerpt, '55' );

Where “55” is the number of words that you would like the excerpt to be there.

Let me know if you have any further questions or concerns here.

Thanks!

[Brian]

Hi,

So it is a good idea to keep your tickets to one topic as a time as it helps us keep track of what is going on. So I have answered your questions below, but besides the bugs if you would like more information please create a new ticket.

<blockquote1) If a user does not enter an organizer, the author reverts to the first name when approving. Then they have to contact me to reassign it if they need to make changes
The organizer has nothing to do with this. If someone create an event and is not logged in this is what will happen. They have to be logged in for the event to be assigned to their WordPress account. The WordPress Author field and the Organizer Fields are not the same then and separate systems.

2) When going in to approve an event, the Organizer field reverts to Use New Organizer. I have to delete it before saving. Can you check on these?

I am not sure what you mean here? Is the field blank and then it chooses one?

6a) But when I put the venue in the trash, it was still showing up on the event page.

I was not able to reproduce this issue. Do you have caching on the site that might prevent changes from showing on the front end?

8) Is there a way to merge events, venues and/or organizers? A few of our users have doubled up on venues, and rather than having to go in to find out which one goes with which event, it would be handy to be able to merge two venues and choose which one should be used (in admin).

We have no feature to merge events, venues, or organizers.

9) Is there an easy way to remove the (See all) link for recurring events?

The easiest way to do this is by css.

10) Is there an easy way to remove the link from all venues and organizers? I just want them listed in grey, but not clickable.

There is no filter to do this. You would have to edit the templates following the themer’s guide.

11) Is there a way to make recurring events have one URL (instead of by date)?

Not possible to change this.

Let me know what you find out.

Thanks

[Brian]

HI,

Sorry for the issues you are having.

I tried to recreate this issue, but it still worked for me.

Here is what I did.

I loaded the Events Calendar 3.12.6 and created a couple sticky events and regular events.

I checked and they showed on the front end.

I then updated to 4.0

Viewing the front end again I could still see the events.

Is that basically what you believe you have done as well?

I have not seen other reports of this, but that does not mean it is not happening either so I am on the look out for it.

Let me know about those steps and we can go from here.

Thanks

[Author]

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