Community Events update crashes site

[tammy]

hi there. i updates to 4.0 on Pro/ and I had previously run Coommunity Events add-on without any trouble. I updates the plugin and activated and it crashes my site and doesn’t allow me back in. This is the message I get. I can’t get back into admin so I have to restore site. I just purchased the filter bar too, so i am frustrated as you can imagine. thanks.

Fatal error: Cannot redeclare tribe_is_community_my_events_page() (previously declared in /home/content/p3pnexwpnas09_data02/32/2838832/html/wp-content/plugins/the-events-calendar/src/functions/template-tags/query.php:67) in /home/content/p3pnexwpnas09_data02/32/2838832/html/wp-content/plugins/the-events-calendar-community-events/src/functions/template-tags.php on line 13

[Brian]

Hi,

Sorry for the issues here. I can work with you to resolve this.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out.

Thanks

[Jake]

Hi, the same thing happened to me. Through my web host, I have my website up and running again. I deleted all Community Events files, but would like to download the latest version (4.0). How can I do this without purchasing it again?

[Jake]

When I go to my products page and re-download the Community Events file, all I get is a folder, with no new Zip file. How can I download the Zip file?

[Jake]

Never mind. I figured out that if I delete the folder, the zip file appears in the trash and I can then move the folder plus zip file back to the desktop. Weird. It all appears to be working fine again. Sorry for the clutter, and thanks for the help.

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Author]

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