[Brian]

Sorry for the issues. Good Luck to you.

[Brian]

Hi,

Sorry for the issues here. I can work with you to resolve this.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out.

Thanks

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Thanks again!

[Brian]

The issue is this is 100% WooCommerce’s coding and we have no control over their coding and it only seems to be happening with Paypal as well. So we try to support this the best we can, but a change might have to be made with them.

As the basic level we are creating a product with some extra custom fields and not modifying the checkout or order process with the standard WooCoommerce Tickets or Tickets Plus.

Also, what is your “Hold Stock (minutes)” limit set in WooCommerce?

[Brian]

If you update at the same time you are fine.

Or you could update Community Events First either my automatic updates or manual updates and then do The Event Calendar and you will be all set.

[Brian]

Glad it is working now.

For the other issue.

We’ve got this bug logged in our internal tracking system and will notify you here as we make progress on this issue. I apologize for any inconvenience that this issue has caused.

In the meantime, you can fix this issue by making some quick modifications to the core plugin. These changes will get overridden with the next update which will include an official fix to this issue.

Within the main Events Calendar plugin, navigate to the src > functions > template-tags > general.php file and open it within your preferred text editor.

Navigate to line #1320 within that file. It should look like:

$excerpt = wp_trim_excerpt( $excerpt );

You can change that line to be:

$excerpt = wp_trim_words( $excerpt, ’55’ );

Where “55” is the number of words that you would like the excerpt to be there.

Let me know if you have any further questions or concerns here.

Thanks!

[Brian]

Hi Keith,

Sorry for the issues here. I can work with you to resolve this.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please create a new ticket and we can help you out one on one.

Thanks

[Brian]

Sounds good.

Let us know what you find out.

Thanks

[Brian]

That is not a shipped feature of our plugins.

This guide adds the featured image to the toolbox:

https://theeventscalendar.com/knowledgebase/adding-featured-images-to-month-view/

That is all I have for it.

[Brian]

Agreed there could be a better way.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Thanks for sharing.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Thanks Andy!

That should be good for now.

Mark please make sure to update to the latest version of Andy’s great plugin to see if that helps resolve most of this.

Thanks

[Brian]

Yep you want to delete that plugin and confirm it is gone before trying to upload the latest version.

[Brian]

This reply is private.

[Brian]

Hi,

Sorry for the delays in this.

This fix is in our 4.0.1 release, which we hope to get out in the next couple of weeks.

Let me know if you have any follow up questions.

Thanks

[Author]

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