Expired Community Events Crashed Site

[nkeitht]

Hello,

My Community Events and my Facebook Events expired last night at 3:12 AM. From what I can tell, as soon as these products checked in and you expired them my site crashed! When I go to my domain all I get is a white screen with the following text:

Fatal error: Cannot redeclare tribe_is_community_my_events_page() (previously declared in /home/DomainProvider/public_html/dragonboaters.org/wp-content/plugins/the-events-calendar/src/functions/template-tags/query.php:67) in /home/DomainProvider/public_html/dragonboaters.org/wp-content/plugins/the-events-calendar-community-events/src/functions/template-tags.php on line 13

This is a very poor user experience!

As I was held hostage here, I have renewed for another year and have new keys.

NOTE: I cannot deactivate plugins, I can’t roll back to the default theme TwentyFourteen, this is a white screen.

How can I please get my site back up?

Thank you

[Brian]

Hi,

Sorry for the issues here. I can work with you to resolve this.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out.

Thanks

[Marc]

Hi guys!

I had the same issue… Logged in to my account, downloaded 4.0 of community events and PRO and manually FTP’ed the latest versions into their respective folders and it worked like a charm.

Back up again! Thanks for the awesome support!

[Brian]

Great glad it helped Marc.

[Rhonda]

My site crashed too, when I downloaded the latest version of The Events Calendar. I called my hosting company and they reverted the plugin to the previous version and it brought the website back up.

[nkeitht]

Hello,

I fixed this right after this post. Looks like I took the hardest route.

I edited the Community Events “template-tags.php” file under its plugin folder and commented out the offending code.

This allowed the site to run which allowed me to either remove or update the plugin.

I believe there needs to be a more graceful way of addressing this…

[Brian]

Agreed there could be a better way.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Author]

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