Brian

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Viewing 15 posts - 2,536 through 2,550 (of 11,256 total)
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  • in reply to: 4.0 upgrade causes community add page to disappear #1035745
    Brian
    Member

    I am glad to see you were able to figure it out.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: Too much content on main events list #1035743
    Brian
    Member

    Hey,

    Thanks for reaching out to us and bringing this issue to our attention!

    We’ve got this bug logged in our internal tracking system and will notify you here as we make progress on this issue. I apologize for any inconvenience that this issue has caused.

    In the meantime, you can fix this issue by making some quick modifications to the core plugin. These changes will get overridden with the next update which will include an official fix to this issue.

    Within the main Events Calendar plugin, navigate to the src > functions > template-tags > general.php file and open it within your preferred text editor.

    Navigate to line #1320 within that file. It should look like:

    $excerpt = wp_trim_excerpt( $excerpt );

    You can change that line to be:

    $excerpt = wp_trim_words( $excerpt, ’55’ );

    Where “55” is the number of words that you would like the excerpt to be there.

    Let me know if you have any further questions or concerns here.

    Thanks!

    in reply to: Site crashing on update #1035742
    Brian
    Member

    Sorry for the frustrations.

    Delete the entire directory.

    Pro and Facebook should be fine, but you could manually update them as well too.

    in reply to: Community Events Causing Website to Crash via Server Error #1035738
    Brian
    Member

    Hi,

    Sorry for the issues here. I can work with you to resolve this.

    If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

    Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

    This can be done by either your hosting account file manager or through ftp. The files will be found here:

    wp-content/plugins/the-events-calendar-community-events/

    Please make sure to remove all copies of Community Events.

    That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

    We also have this guide for manual updates:

    Manual Updates

    If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

    You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

    And follow these steps for manual updates:

    Manual Updates

    If you have issues please let me know and I can help out.

    Thanks

    in reply to: Trouble after Update 4.0 #1035730
    Brian
    Member

    Hi,

    To remove the warnings please turn off wp_debug in your wp-config.php.

    Although this will not fix the issue it will hide the messages and it is best practice to not have that on a live site.

    https://codex.wordpress.org/Debugging_in_WordPress

    As for the issue. It looks like it happens when Free or maybe other text is put in the cost field.

    It is a bug and we are working on fixing. I do not have a timeline for that though.

    in reply to: Site crashing on update #1035725
    Brian
    Member

    Hi,

    Sorry for the issues here. I can work with you to resolve this.

    If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

    Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

    This can be done by either your hosting account file manager or through ftp. The files will be found here:

    wp-content/plugins/the-events-calendar-community-events/

    Please make sure to remove all copies of Community Events.

    That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

    We also have this guide for manual updates:

    Manual Updates

    If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

    You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

    And follow these steps for manual updates:

    Manual Updates

    If you have issues please let me know and I can help out.

    Thanks

    in reply to: Site Crash After Updating #1035724
    Brian
    Member

    Hi,

    Sorry for the issues here. I can work with you to resolve this.

    If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

    Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

    This can be done by either your hosting account file manager or through ftp. The files will be found here:

    wp-content/plugins/the-events-calendar-community-events/

    Please make sure to remove all copies of Community Events.

    That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

    We also have this guide for manual updates:

    Manual Updates

    If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

    You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

    And follow these steps for manual updates:

    Manual Updates

    If you have issues please let me know and I can help out.

    Thanks

    in reply to: This Week Starting Today #1035722
    Brian
    Member

    Hi,

    Thanks for using our plugins.

    Right not The This Week widget goes to the start of the week every time.

    I can see the value in doing a custom range and if you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

    http://tribe.uservoice.com/

    Thanks

    in reply to: Languages Problem with weeks Widget #1035700
    Brian
    Member

    Sounds good.

    Thanks

    in reply to: Expired Community Events Crashed Site #1035699
    Brian
    Member

    Great glad it helped Marc.

    in reply to: This Week Widget potential issue? #1035698
    Brian
    Member

    Hi,

    I am at WordCamp US through the weekend and would be able to take a look on Monday.

    I would not recommend updating your live site until this can be resolved.

    Also, please bring up the issue with the Category Calendar to the support forum for that plugin on WordPress.org so the developer can resolve it.

    Thanks

    in reply to: Update TEC and Wootickets #1035695
    Brian
    Member

    I am not sure, what was wrong with the attendee list?

    Brian
    Member

    Hi,

    I do not have a workaround for this unfortunately and I am limited in supporting customizations.

    I tried to look up some solutions for WooCommerce, but nothing seemed promising.

    I can try to help answer some questions about our plugins, but limited in providing much more then this.

    in reply to: How does check-in work with QR codes #1035684
    Brian
    Member

    Hi Dirk,

    I am not see the QR codes on my test site.


    Where are you seeing those? Could it be from another plugin?

    It is a feature we are working on, but not released yet.

    Thanks

    See my response below.

    in reply to: Version 4.0 residual files left in build. #1035682
    Brian
    Member

    Yep it was in all the paid plugins, but eventbrite.

    It wont hurt anything, but we are removing them for future downloads.

    Thanks for bringing it up.

Viewing 15 posts - 2,536 through 2,550 (of 11,256 total)