Brian

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Viewing 15 posts - 2,551 through 2,565 (of 11,256 total)
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  • in reply to: community event not working #1035681
    Brian
    Member

    Ok thanks for the information so we are working with the correct url.

    I am not able to reproduce this.

    Can you please follow our testing for conflicts guide:

    Testing Conflicts With Themes and Other Plugins

    And see if that can narrow down the cause of this.

    Thanks

    in reply to: Venue List #1035680
    Brian
    Member

    Hi,

    It could be possible, but not a feature out of the box.

    We might be able to help get you started customizing it, but we are limited on supporting customizations and might not be able to help all the way.

    Thanks

    in reply to: WooTickets/WooCommerce Stock increasing, not reducing #1035192
    Brian
    Member

    How strange, we are not able to reproduce that.

    In the paypal section of the payment gateway if you have a different email addresses for PayPal Email and Receiver Email. I saw reports that people had the same issue.

    If you have Manage Stock turned off in the inventory tab that could be another source of this, but I do not think that is the case here.

    WooCommerce > Settings > Products > Inventory

    Also there you could try increasing the “Hold Stock (minutes)” to 60 plus minutes to give enough time for the payment process to complete.

    I found other people reporting this with WooCommerce in this search as well.

    Finally, from what I found out Woocommerce by default does not restock canceled orders.

    Brian
    Member

    Nope, unfortunately it is not included in any of those.

    in reply to: How does check-in work with QR codes #1035187
    Brian
    Member

    Unfortunately, I do not believe it is. I think it is tentative slated for after 4.1, but that could change.

    See my response below.

    in reply to: WooTickets/WooCommerce Stock increasing, not reducing #1035176
    Brian
    Member

    Is the stock increasing on the attendees page and in the Product page for the ticket too?

    It is downloadable products that WooCommerce Autocompletes.

    in reply to: License Key & Update for Eventbrite Tickets #1035150
    Brian
    Member

    How strange,

    Usually it sticks after that.

    The plugins work without the key it is just so much easier to do updates with them.

    Could you please try again in a couple days and if still does not work could you please let me know and we can go from there.

    If anything pressing comes up that is not related to this let us know right away in a new thread.

    Thanks

    in reply to: Update TEC and Wootickets #1035149
    Brian
    Member

    Hi,

    Do you already have a copy of WooCommerce Tickets with a current license?

    IF so you have access to Tickets Plus in your account.

    Tickets Plus is right now just a combination of our 4 existing ticketing plugins into one.

    So yes it should keep all your current tickets and settings.

    We have this guide to moving over to Event Tickets Plus:

    https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

    Thanks

    in reply to: Support for EDD (Thread 2) #1035148
    Brian
    Member

    Hi,

    We do custom development usually on in our website projects and unfortunately, we have a project minimum of $40k.

    We have this list of developers that are more budget friendly:

    https://theeventscalendar.com/knowledgebase/find-a-customizer/

    in reply to: WooTickets/WooCommerce Stock increasing, not reducing #1035147
    Brian
    Member

    WooCommerce waits for a confirmation from Paypal in order to reduce stock, which usually is the source of this issue as sometimes that connection is delayed or not done at all.

    If an order is canceled I think WooCommerce should add the stock back.

    Let me know what you find out about the other orders.

    Thanks

    in reply to: Auto-publish events submitted by logged in users #1035145
    Brian
    Member

    Hi,

    Do you follow the testing for conflicts guide and see if that helps narrow down the cause of this?

    In the admin you might have to certain privileges to add media, can they add media to posts?

    Thanks

    in reply to: Filter Bar is frozen. Does not work #1035144
    Brian
    Member

    WordPress ships with 1.11.3.

    That is a good one to use. I would recommend using what WordPress ships as we will always support the latest version there.

    in reply to: "This Week" – where is it? #1035142
    Brian
    Member

    Hi,

    We do not have a trial for Pro.

    We do offer a 30 refund window though.

    Cheers

    in reply to: This Week Widget potential issue? #1035140
    Brian
    Member

    Hi,

    We still have a policy of not accessing customer sites.

    It almost looks like a css issue.

    If I can look at it without an account I can try to help out.

    Let me know.

    Thanks

    Brian
    Member

    Hi,

    There is no low stock notification for the RSVP.

    If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

    http://tribe.uservoice.com/

    Cheers

Viewing 15 posts - 2,551 through 2,565 (of 11,256 total)