White Screen of Death

[Matthew]

Blue Host says that the events calendar is causing the white screen of death on my site, keyportanchor.news. These are the instructions Blue Host gave me: https://my.bluehost.com/cgi/help/white-screen-of-death. If I disable the plugin, will I lose all the events? Is there possibly another fix?

[Brian]

Hi,

Sorry for the issues with the updates.

That should not cause you to lose any events.

Although that seems overly complicated with those steps.

You could just got into the plugin directory and delete community events and then it should bring back your site.

Then you could manually upload the latest version (4.0) and that should resolve the issue.

Manual Updates

Let me know how that works out.

Thanks

[Keith]

Hey Brian,

I just updated my site with the events calendar update, same happened to me white screen of death!
I cannot even login to admin to do anything 🙁

my site is: http://legalobserver.co.uk/

Any help would be much appreciated
Keith

• This reply was modified 10 years, 5 months ago by Keith.

[Brian]

Hi Keith,

Sorry for the issues here. I can work with you to resolve this.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please create a new ticket and we can help you out one on one.

Thanks

[Keith]

Hi Brian, Many thanks, I deleted the directory and the site is backup, will go in and update as directed many thanks for your help.

Keith

[Brian]

Glad it helps.

Matthew, let me know if you would like help still.

If anyone else has this issue please create a new ticket and we can help you one on one.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
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[Author]

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