[Brian]

Hi,

Thanks for using our plugins.

Try out this snippet to move the RSVP Form:

/**
* Move RSVP Tickets form in events template
*/
if (class_exists('Tribe__Tickets__RSVP')) {
remove_action( 'tribe_events_single_event_after_the_meta', array( Tribe__Tickets__RSVP::get_instance(), 'front_end_tickets_form' ), 5 );
add_action( 'tribe_events_single_event_before_the_meta', array( Tribe__Tickets__RSVP::get_instance(), 'front_end_tickets_form' ), 5 );
}

Add that to your Theme’s functions.php to work.

Does it help?

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot them with you.

Do you have the link you are using and can you please provide it in a private reply.

It is hard to see what the issue is without seeing it myself.

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:

https://theeventscalendar.com/support/forums/

Before posting please look at our testing for conflicts guide and see if that can narrow down the source of this:

Testing Conflicts With Themes and Other Plugins

Thanks again!

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:

https://theeventscalendar.com/support/forums/

Now having said that…

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out.

Thanks

[Brian]

Hi,

Oh I see the issue now. I was not clear what you meant before.

I can try to help out here, but we are limited in supporting theme compatibility issues.

I looked at your site through Safari Developer Tools on my iPhone and was not able to find the source of the issue in your theme.

I checked on my test site the iframe is working there so it does not appear to be an issue with Eventbrite.

Unfortunately, there is not much else I can do for conflicts like this. The next step would be to troubleshoot though all the stylesheets and scripts that your theme loads and see which one is causing the conflict and from there narrow it down further to the specific code doing it.

I can try to help out further if you provide more information.

Thanks

[Brian]

Hi,

Thanks for the link.

I got this css to work for me:

.tribe-mini-calendar-grid-wrapper .tribe-mini-calendar-nav span {
color: #000;
}


Add that css to your theme’s stylesheet or through a plugin such as Simple Custom CSS.

Let me know if that helps.

Thanks

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

To request a refund please follow our policy outlined here:

Refund Policy

Unfortunately, if it is beyond 30 days our payment processors do no enable use to refund the money.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can try to help out here, but I am limited in providing support on customizations.

It is possible that you could modify the template following our themer’s guide, but it would take knowledge in php, css, and html to do it:

https://theeventscalendar.com/knowledgebase/themers-guide/

There you could detect if an event is in a certain Event Category and change the title.

Another option that does not involve coding is to just create events for each one and call it Private Event.

I can try to answer some more questions about this, but limited in much more then this.

Let me know.

Thanks

[Brian]

Hi,

Pro is not needed for Eventbrite to work.

Only the core version of the Events Calendar found for free on WordPress.org: https://wordpress.org/plugins/the-events-calendar/ is required.

So it is possible they might have bought the wrong one.

If you have the order number or their account when can look it up.

Thanks

[Brian]

Ok that I cannot do from here.

Please email us at support(at)theeventscalendar.com

And include the order number and we can refund your purchase.

Then you can purchase what you would like.

Thanks

[Brian]

Hi,

I can help out here.

I can change the license to a Business Events Calendar Pro License in your account, does that work?

Let me know and I can take care of it.

Thanks

[Brian]

Hi,

Sorry for the issues here.

Are you able to disable that plugin on the events pages?

If so try using the Plugin Logic to disable that plugin on the event views:

Plugin Logic

Does that work?

Otherwise we are limited on what we can go for 3rd party conflicts, but I can try to help out.

Thanks

[Brian]

Hi,

Yep there should be 3 active and Pro is not there so that should be the cause of this.

You can download the latest version from your account here on theeventscalendar.com

And then follow these steps to install it if you need help:

Installing a WordPress Plugin

Let me know how that works out.

Thanks

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Author]

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