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January 13, 2016 at 8:46 am in reply to: Formatting from excerpts disappeared after update #1055346

Brian
Member

Hi,

No worries about the tag there.

I am looking at the coding and it appears the <br> tag is removed before that filter even gets to it.

I came up with a snippet that worked for me.

Add this to your theme’s functions.php:

https://gist.github.com/jesseeproductions/f123e1aa51c774e9900f

Let me know if that works for you.

THanks

January 13, 2016 at 8:14 am in reply to: Mini Calendar – Can’t see Month or Prev/Next Month Arrow Links #1055323

Brian
Member

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

January 13, 2016 at 8:13 am in reply to: TheEventsCalendar update **KILLS** our site (PHP Fatal error) #1055321

Brian
Member

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

January 13, 2016 at 6:50 am in reply to: Recurring Events List with Genesis Not Displaying Properly #1055274

Brian
Member

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

January 12, 2016 at 6:00 pm in reply to: iCal Feed not importing from a valid iCal url (WP Engine Hosting) #1054923

Brian
Member

Thanks Oliver for your note here.

I was able to duplicate the problem on another hosting so I do not believe it is WP-Engine related.

I will be doing more tests tomorrow to see about getting to the bottom of this.

Thanks

January 12, 2016 at 5:59 pm in reply to: Achieving old events? #1054922

Brian
Member

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

January 12, 2016 at 12:52 pm in reply to: The new version of the community events calender crashes my website #1054813

Brian
Member

You license has expired on Community Events so you will not see the latest version.

You can renew your license to get the latest version.

Or you can you can download the older versions of the Events Calendar from here: https://wordpress.org/plugins/the-events-calendar/developers/

You will want to download version 3.12.6 and follow these steps for manual updates:

Manual Updates

Beyond that I am unable to support an expired license.

January 12, 2016 at 12:49 pm in reply to: Keeping events from showing from a different category Calendar #1054809

Brian
Member

Hi,

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

Since there is nothing more I can do here. I am going to close this ticket. Feel free to create a new one if any new questions arise.

January 12, 2016 at 12:48 pm in reply to: Main differences between wootickets and tickets plus #1054808

Brian
Member

HI,

I can help out here.

Right now they are almost the same plugin. However, Event Tickets Plus includes QR Codes.

Going forward all new features will be added to Event Tickets Plus and eventually WooCommerce Tickets will be discontinued.

If you are looking to purchase a ticketing plugin for the first time you will want Event Tickets Plus.

Let me know if you have any follow up questions.

Thanks

January 12, 2016 at 8:55 am in reply to: Mobile Calendar View Doesn't Display Events List #1054668

Brian
Member

Hi yourmdl,

I believe I found the issue and this snippet added to your child theme’s functions.php will fix the issue.

https://gist.github.com/jesseeproductions/0a4af5a83500f82af6ac

This resolved the issue on my test site, let me know if that does it for you.

Thanks

January 12, 2016 at 8:48 am in reply to: Sorry, key validation server not available #1054663

Brian
Member

Great, glad it is working, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

January 12, 2016 at 8:47 am in reply to: Connecting events to custom API #1054659

Brian
Member

Hi,

Thanks for the interest in our plugins.

What you are asking is not really possible as the plugin is deeply embed with WordPress not just with the data, but many functions as well.

You would be better off starting from scratch then trying to modify our plugin.

Thanks

January 12, 2016 at 8:42 am in reply to: Eventbrite Tickets ticket information box not showing #1054652

Brian
Member

Hi ca4it,

Thanks for posting here. I can certainly help you here, but we can help you better if you create your own topic in the forum, where we can interact with you one on one. Also, we encourage you to post on your own topic because every time we post it will email the author of the topic.

Thanks

January 12, 2016 at 8:41 am in reply to: Sorry, key validation server not available #1054650

Brian
Member

Hi,

Sorry for the issues you are having. I can help resolve this with you.

It could just be a temporary issue and if you can wait and try in a couple hours or even tomorrow it might work then.

In the mean time you can do a manual update to get the latest version.

You can download the latest version from your account here on theeventscalendar.com

And follow these steps to manually update Pro:

Manual Updates

Let me know how that works out.

Thanks

January 12, 2016 at 8:33 am in reply to: Achieving old events? #1054643

Brian
Member

Hi James,

Thanks for using our plugins.

I can help out here.

If you delete Tickets and/or Events it will not delete or change the WooCommerce Orders in their section.

It will remove the attendees list though and once the event is deleted there is no way to get that back.

And we do not have a way archive old events.

Let me know if you have any follow up questions.

Thanks
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