TheEventsCalendar update **KILLS** our site (PHP Fatal error)

[mOrloff]

***FIRST: Your plugin page is down.
I initially went there to post a support request on the forum, but there’s a redirection failed error, so your site is the only/best way I could think to raise attention to the php error … hope it’s acceptable.

We have three related plugins: TheEventsCalendar, TheEventsCalendar:CommunityEvents, TheEventsCalendar:EventbriteTickets.

The owner of the site went through yesterday updating plugins.
The two extension plugins (CommunityEvents & EventbriteTickets) updated fine.
When he tried updating the main TheEventsCalendar plugin, it killed the site.
Everything went white … both the admin and public sides.
(I disabled that one plugin, and everything went back online)

The server throws a Fatal PHP Error:

Cannot redeclare tribe_is_community_my_events_page() (previously declared in /home/womennet/public_html/wp-content/plugins/the-events-calendar/src/functions/template-tags/query.php:67) in /home/womennet/public_html/wp-content/plugins/the-events-calendar-community-events/src/functions/template-tags.php on line 13

Please advise ASAP.
The calendar feature is dead until I get some direction on this.

Thanks-a-bunch!
~ Mo

[mOrloff]

Just to mention, based on the PHP error provided, I did also try disabling the CommunityEvent extension plugin and enabling the main TheEventsCalendar plugin and, as expected, everything work fine.

~ Mo

[mOrloff]

But as soon as we try to get both activated (regardless of order), the whole thing crashes.

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:

https://theeventscalendar.com/support/forums/

Now having said that…

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out.

Thanks

[mOrloff]

Thanks-a-bunch

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Author]

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