The new version of the community events calender crashes my website

[carpenterdesign]

I have been trying to reach out for weeks! I have emailed and attempted to use your forums but they just send me in circles. PLEASE HELP! I have the community events calendar plugin. I loved the plugin and it was working fine until the last update. Now it crashes my site if i activate it. I will be happy to let you look at the back side of my site, or to do whatever you would need to do to fix it. I was planning on launching the website on the 1st of the year and have not been able to get an answer as to how to get this fixed the entire time. PLEASE HELP! icravecars.com

Clay Carpenter
313-283-2636

[Brian]

Hi,

Sorry for the issues here. I can work with you to resolve this.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here:

https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out. Please not though we only provide support through the forums and do not provide support by email or phone per our terms and conditions.

Thanks

[carpenterdesign]

Hello, I have read your email several times and it leaves me confused every time. Sorry, I will need your help on this one.
The Events Calendar is version 4.0.4
The Events Calendar: Community Events is 3.12

Neither one allow for an update. Would it be best if I deleted both of them and reinstalled the The Events Calendar? As of right now the site is not being advertised thus there is only a few visitors. But I I hope to launch it right away. What would get me the result the fastest without any knowledge of how to do anything.

I look forward to hearing from you!

Clay

[Brian]

You license has expired on Community Events so you will not see the latest version.

You can renew your license to get the latest version.

Or you can you can download the older versions of the Events Calendar from here: https://wordpress.org/plugins/the-events-calendar/developers/

You will want to download version 3.12.6 and follow these steps for manual updates:

Manual Updates

Beyond that I am unable to support an expired license.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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