[Barry]

Hi @cyrilsack,

Thanks for posting – though I’m sorry to hear you’ve hit up against some difficulties.

In all probability, those events that are missing from map view probably are not associated with a venue or else the venue they are associated with does not have any geolocation data (perhaps because the address was not one that Google’s geolocation API could interpret, or else network difficulties may have prevented that information from being returned to the site).

Are you comfortable running database queries? If so, something like the following could help you to identify any venues that do not have geolocation data:

SELECT wp_posts.ID,
       wp_posts.guid
FROM   wp_posts

LEFT JOIN wp_postmeta ON (
	wp_posts.ID = wp_postmeta.post_id
	AND wp_postmeta.meta_key = '_VenueGeoAddress'
)

LEFT JOIN wp_postmeta AS venueless ON (
	wp_posts.ID = venueless.post_id
)

WHERE (
	wp_postmeta.post_id IS NULL
	AND ( venueless.meta_key = '_VenueAddress' 
		AND venueless.meta_value != '' 
	)
) AND (
	wp_posts.post_type = 'tribe_venue'
)

GROUP BY wp_posts.ID
ORDER BY wp_posts.post_date DESC

[Barry]

This reply is private.

[Barry]

Hi Jo,

We can certainly consider that as a further adjustment of this extension — to that end, if you would like to propose this as a new feature please do so by posting here: tribe.uservoice.com.

Thanks!

[Barry]

Hi!

You can increase the options available to you in the Events → Settings → Imports → Import Date Range field with a snippet like this one, which could be added to a custom plugin or even to your theme’s functions.php file if you prefer that approach:

function extra_other_url_import_ranges( array $ranges ) {
	$ranges[ MONTH_IN_SECONDS * 6 ] = array( 
		'title' => 'Six months',
		'range' => 'six months',
	);

	$ranges[ MONTH_IN_SECONDS * 12 ] = array( 
		'title' => 'One year',
		'range' => 'one year',
	);

	$ranges[ MONTH_IN_SECONDS * 18 ] = array( 
		'title' => 'Eighteen months',
		'range' => 'eighteen months',
	);

	$ranges[ MONTH_IN_SECONDS * 24 ] = array( 
		'title' => 'Two years',
		'range' => 'two years',
	);

	return $ranges;
}

add_filter( 'tribe_aggregator_url_import_range_options', 'extra_other_url_import_ranges' );

You can of course modify to suit. Do bear in mind, though, that the sites you are importing from are not guaranteed to honour your request for a certain number or range of events: some hosting environments may lack the “power” to do so or it could even be that the site owner has added restrictions to better protect themselves.

I hope that helps 🙂

[Barry]

Hi @flaws72,

I’m sorry to hear you’ve bumped up against some difficulties and would be happy to help if I can 🙂

 

Unfortunately, I was not initially able to replicate or identify the problem you described and would love to review the steps I took so you can highlight anything I would need to do differently to see this issue:

• I created a new event (from within the admin environment)
• I provided some basic details (title, description, date) then began adding a new organizer
• Once I was happy, I hit publish and reviewed the event page (on the frontend of the site)
• The organizer was listed and linked to the single organizer page

Is there anything I’d need to change to be able to see the problem? Though you’ve posted in the Community Events forum I’m assuming the problem isn’t with that plugin as you seem not to have it activated at present.

Thanks!

[Barry]

Hi Julia!

I’m afraid we don’t provide technical support here in the pre-sales forum – this is really a space for customers to ask about the features and functionality of our premium plugins and services prior to making a purchase.

If you have a premium license, though, please do login and post your question here or, alternatively, you can seek help from the community at large over on our wordpress.org forums.

Thanks!

[Barry]

I’m afraid we haven’t been able to work on this just yet, Phil – but we’ll certainly update you as soon as we have something to report.

[Barry]

Puzzling – all the more so that regular products work where tickets do not – and unfortunately not something I’m able to replicate.

Are you using custom ticket meta fields, or anything of that order? If you test using a payment method such as Bank Transfer, do you experience the same issue or is it restricted to the Stripe gateway?

Thanks!

[Barry]

Hi Khalid,

We’ll be far better placed to assist you if you can login.

When you purchased your license, you should have received an email explaining how to do this – but if you have lost it that’s ok, simply perform a password reset. Once you are able to login we’ll be able to see your account details and can provide more help than we can currently.

Can you please send me the total list of plugins I need to install and also screenshots of these plugins as I can’t seem to find any of these on the wordpress plugins page.

Once you login, you can find all the plugins you purchased licenses for here and the matching license keys can be found here 🙂

Thanks!

[Barry]

Hi Ronald,

Thanks for the question!

So of course the goal of custom meta fields for tickets is simply to collect additional information, whatever that may be, for each attendee.

With saved fieldsets, the idea is simply that collections of fields can be pre-defined then reused when you next create a new ticket, potentially speeding up the process of creating tickets.

As an example, let’s say you are selling tickets to a concert and there is a need to know the age, t-shirt size and emergency contact number of each attendee. You can of course create three custom fields to collect this information. What fieldsets bring to the party is the ability to save and reuse those same questions the next time you create a ticket (otherwise you would need to manually add each field individually, every time you need them).

Does that make sense?

If this is not available, that needs to be implemented ASAP. If I need 1 phone number for an RSVP of 30 people, the ticketfieldsets shouldn’t popup 30 times on the screen to get the phone number for 30 people if I don’t need it.

That’s a wonderful idea, but isn’t what we currently offer.

Others have certainly proposed what I take to be the very same request, though – see here – and we’d be interested in implementing this. If you’d like to add your vote (and any other useful comments you might think of), that would be appreciated 🙂

Thanks!

[Barry]

Hi! At this time, they are available via the admin environment but not on the frontend via Community Events/Community Tickets 🙂

[Barry]

Hi Chris,

Thanks for your interest in our plugins!

To kick things off, you can certainly try out The Events Calendar – our free, core calendaring plugin – and take it for a spin to test out some of the scenarios you have described. It’s multisite-friendly and you ought to have no difficulty installing it on either network (or within staging/test sites you might have) 🙂

With regards to some of your more specific questions:

We need to make sure the calendar is accessibility friendly; federal law requires public schools to have WCAG AA compliancy

Unfortunately we cannot guarantee this at present, but accessibility is nonetheless something we take seriously and are making great strides toward. The Events Calendar – and, in fact, all of our plugins – are highly customizable so corrections to meet specific targets within the context of your deployment are a real possibility.

All calendars need to pull events from Office 365 calendaring (Outlook) via multiple feeds. (Is there a feed import limit of any sort?)

Support for importing event data from iCal feeds (and a plethora of other sources/formats) is provided by Event Aggregator. This is a service you can subscribe to that requires no additional plugins except The Events Calendar itself.

It would be *very* helpful if the school calendars could pull events in a continuous feed from the district calendar, as our current calendar setup (All-in-One Events Calendar) does generate a feed for each event category, and the full calendar, and we use that feature.

Using the above service (Event Aggregator), plus the latest release of The Events Calendar, yes! You can pull data from other installations of The Events Calendar at regular intervals.

Piggy backing on item 5, patrons are subscribed to our district calendar, and it would be very helpful if they could subscribe to our district calendar without having to go back in every month to re-import the events on their own calendars.

The Events Calendar exposes ‘export’ buttons (links to iCal feeds, in essence) that can be used in just this manner 🙂

What would the cost be for me to execute this setup on our public school sites

Based on your description, it sounds like The Events Calendar (completely free) would solve a number of problems for you.

In this case, it sounds like you would also require Event Aggregator – for its import capabilities – which is an affordable service with various tiers of licensing. It’s hard for me to suggest exactly which license you would require, but the following resources could potentially help you to form your own estimate there:

• The Event Aggregator product page outlines the different licensing options
• This knowledgebase article covers how import limits work and how they are calculated

I hope that helps, but please do let me know if I can offer any further guidance.

[Barry]

Sorry to hear you’ve hit up against difficulties, David.

I’m curious – does this only happen in relation to tickets, or if you test purchasing a ‘normal’ product (unconnected with tickets) does the same thing also happen then?

[Barry]

Hi Janneke,

Thanks for your patience while we work through this. I realize this must be very frustrating for you, but I think we should cover a few things before we proceed further:

You have ftp – you have logins – please look into this instead of throwing it back to me.

As our terms and conditions state, we do not generally log into the websites of our customers. We can certainly make exceptions when appropriate but there needs to be a very good reason for us to do so.

In general, you (or your team/your developers) are best placed to perform this sort of troubleshooting: you are more familiar with your site, the hosting environment and the other components that are in place than we are and you are also best placed to perform these tests at a time that will cause minimum disruption for your site.

I hope that clarifies our policy — which aims only to be fair and offer protection not just for us but for you and your project, too 🙂

We have fairly good programmers but it must be a bug of some form on the payment cart or so.

That’s quite possible.

Can we take a moment to review one of the steps Andras already recommended? This was one of his theories and is well worth checking out, as we don’t yet know if this is a problem in Event Tickets Plus (our plugin) or, in fact, if it is an issue with WooCommerce or the payment gateway you are using.

Can you take a moment to create a new product, unassociated with tickets, and perform a test purchase? If you experience the same problem then it’s highly likely that this is a problem with WooCommerce or with your payment gateway and, if so, you would need to fix things on that level.

I’m unclear if you did this already or not – if you could confirm, that would be appreciated 🙂

Thanks!

[Barry]

Hi Ray Lam,

Thanks for considering our plugins for your next project!

It sounds like you are interested in Event Tickets and Event Tickets Plus, which together provide a simple but robust ticketing solution especially when used in combination with a leading ecommerce solution such as WooCommerce or Easy Digital Downloads.

1. if it is in a case that some visitors come to the gathering but they do not pre-registration, Can I add them to the attendant record during the event or after the gathering ?

That’s possible! If you are using our plugins with WooCommerce, as an example, you or your staff can manually create a new order for one of the tickets.

2. If we use Q-code reader in the mobile phone, we need to loggin the wordpress site as editor/contributor… how to integrate the Q-code reader in the mobile phone with wordpress loggin ?

You mean, to avoid having staff members login at all? Currently that is not an option we support, so all check-in staff would need to login to your WordPress site first of all before beginning the process of checking in attendees via QR codes.

3. if the Q-code reader fail or cannot proceed the check-in process, can the contributor loggin the wordpress to do the manual check-in ? and we create another UI screen ( Not admin UI) for the person to register the check-in

Yes, attendees can be checked in “manually” via the regular attendee admin screen. If you need to create a non-admin based attendee screen for this purpose that should be possible, too – but I should be clear that this would involve some amount of custom dev work (that we cannot assist with).

4.. Can the attendant report export to CSV or other do

Absolutely 🙂

5. I am using AVADA theme, is it fully compatible with the theme

Occasionally, conflicts can arise between our plugins and those plugins or themes created by others. With that said, I know that the team behind Avada work hard to produce a theme that integrates nicely with our plugins.

6. If the ticket is free of charge for registered users, no non-registered user, can I still need to use woocommerce for printing the ticket with Q-code ?

Definitely! WooCommerce can be used to “sell” free items, too.

I hope that answers your questions, but do let me know if I can help with anything else 🙂

[Author]

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